I would have rated them higher, but the management at this complex stole my brand new washing…read moremachine "which is being investigated" right now!!! I lived there for 1 year, and despite all the bugs: spiders, roaches, mesquitos, etc., it was okay. Until my family and I evacuated for hurricane Laura, and returned home to a torn up apartment and a stolen $750 washing machine, which the apartment management promised they would hold for me!

GREAT PLACE!!!!!!!!! Attentive and caring management. Fast and efficient with minimal repairs. Safe…read moreand caring community. Highly recommended by me. I've been a tenant for over a year and have had a great stay and experience. They also have a good neighborhood watch program!

I moved into The Legacy back in July when I relocated, only seeing everything on the website. I…read morehave had nothing but an amazing experience with the complex from the first phone call to move in. The office staff (Bri, Samantha and Mr. G) are friendly, helpful and responds promptly to any questions or concerns. Any and all maintenance issues are addressed in a very timely fashion and Joe does an amazing job taking care of your needs. The amenities (gym,, pool,, bbq area pool table, free coffee/computer lounge and dog park) are an added bonus! Also, the fun pop-up events for the residence and their pups is great as well! I would completely recommend this location if you're looking for a new place to live!!! I recommend you check out their web site!

never answers the phone when you need them and when you actually go into office, some of the staff…read moreare rude and condescending

The Apartment from Hell I've only been living in this…read moreapartment complex for a few weeks, and my experience has been extremely disappointing. Within the first few days, I noticed a strong sewage-like odor coming from the unit. I tried multiple ways to eliminate it myself, but nothing worked. I attempted to open the windows for ventilation, but there are no screens, and I ended up dealing with insects getting inside. When I reported the issue, maintenance briefly stopped by and claimed there was no smell and that everything was functioning properly. They didn't even notice that the toilet was leaking until I pointed it out. After their "investigation," I was told the odor from the building and that there was nothing they could do. They then closed the service request without resolving the issue. Because the odor persisted, I had to seal off the main bedroom and bathroom. I purchased an expensive air purifier and have been staying in the smaller bedroom. I've spent hundreds of dollars on air-cleaning products, yet I still wake up with a sore throat and persistent cough. There are also multiple maintenance issues throughout the unit: * The dishwasher was dirty and appeared to have mold. Maintenance initially dismissed it, but after I used it, my dishes came out covered in black residue. Only then did they acknowledge the problem. * The refrigerator does not maintain proper temperature. If I lower it, the freezer melts; if I raise it, items in the fridge freeze. My milk regularly turns to ice. * When the AC turns on, the entire apartment shakes significantly. * The washer was dirty and required me to purchase cleaning products to make it usable. * The dryer was full of lint, which I also had to clean myself. * The garbage containers are consistently dirty. Overall, this has been a very frustrating and concerning experience. If you value your health and comfort, I would strongly reconsider renting here. I need a solution for the smell . Your comment did not address the smell and you are not solving the main issue . I did contact your office and the office manager scolded me in an email because I keep on complaining , I should not complain right? I should accept to live in filth and bad smell . The courtesy that you did was an odor bonb that lasted 30 minutes !

Highest Recommendation for Ms. Kate Carlin, Nelson Pointe Apt. Homes, Lake Charles, LA…read moreTo the Management at Nelson Point Apt: I would like to take this time to give the highest recommendation for Ms. Kate Carlin, the assistant manager, at the Nelson Pointe Apartment Homes in Lake Charles, LA. Kate is so professional, kind and helpful. She goes above and beyond the call of duty to help her residents, even when she is by herself and has functioned without a primary manager for several months. I have lived in apartments is six (6) states and Kate is by far, the best manager I have met in all of these states. She truly cares about the customers and it is evident in her work. Kate is a credit to the Nelson Pointe brand. Please give Kate a the highest monetary raise and a promotion for her most excellent work and professionalism. Thank you, Kate. Warm Regards, M. Barnes

They were so easy to work with and made it easy to coordinate a drop of time that worked with our…read moreschedule. They completed the window tinting very quickly and did an amazing job! Also, they were very reasonably priced for everything, including the removal of the old tint. We would definitely use them again!

These guys did an incredible job on tinting my 2026 Tesla Model Y! The price was great and the…read moreworkmanship unparalleled. I highly recommend them for any auto tinting. They make excellent recommendations on what can pass as legal.

Easy company to work with. Mr. Frank is fair and his employees do a good job. Had our tub surround…read moredone and then a year later we had our bathroom countertops done. Would recommend.

Called to get a quote to replace glass in patio door…read more Phone answered promptly by a very nice lady who said she would have salesman call me. Since then....Crickets.

Good service. Dan has done a good job for us several times and they always pay attention to detailsread more

I've lived here for about 5 months now and have had the best experience. I have seen a previous…read morereview about the stairs and I live downstairs and I don't have a problem with noise. I also have never smelt a "drug" smell. I am a single mom and I feel very safe here. It's clean and the staff is amazing. We can't wait till it warms up and can get some use out of the pool!!

This place has been trouble since day one when I moved in 6 months ago. We are charged for a gated…read morecommunity, yet they have never worked in 6 months and no rent deduction for it. There's a TON of college kids who live here since its close to the college and they party it up at all hours of the night, even when its not spring break. There's constant drug smells coming through my walls. Lacey the manager, is interesting to say the least. My apartment got illegally broken into by maintenance for a non emergency service request and they are scheduled to do it again in a day. They also decorate very interesting for holidays, lots of rainbows for Christmas. There's a lot more wrong with this place but I'll stop for now. This place is definitely NOT for people who want a quiet family place to live. Oh one more thing, the stairs are inside the bottom apartments, might want to look very closely at the pictures. Its always very loud since the stairs are inside your apartment and the new people across the sidewalk couldn't get some of their furniture upstairs because its so narrow and the traditional width of apartment stairs. This place is like communism. RUN!

Very quick response time! Posted the one room floor installation job on a Saturday afternoon and…read morefor a call back within minutes. The job was scheduled and completed on Tuesday. They started off by getting as much information from me as possible so they had an idea of what materials they would need. Great communication in regards to initial estimate and any changes that occured after they saw the original flooring and that something else needed to be done to guarantee a good final outcome. As the owner of a pier and be house built in the 1940s, going from what felt like a thin and drafty original floor to something that feels sturdy and more energy efficient is and excelled feeling and it looks great too! I look forward to working with this company again in the future as we are ready to have flooring installed in other rooms of the house.

Quick response, quick and friendly next day service provided. I will use this company again.read more