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    Southern Man Cycles

    3.0 (2 reviews)
    Open 9:00 am - 5:30 pm

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    8 years ago

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    9 years ago

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    Motor Werks

    Motor Werks

    (21 reviews)

    Well I'll give them one star they did complete the job but it took them all day to put a chain on I…read moredon't understand why ??? then at 4o'clock a little after 4 o'clock the owner calls me and tells me that the bikes ready but he's leaving at 4:30 there's no way I can make it there in 20 minutes I live 45 minutes away, very disappointed I will not be returning to this place again!!!!!!! PS. If you're going to put ours your store hours online or on yelp make sure they're correct if you're going to close early on a Friday please let your customers know????

    FOR YOUR OWN SAKE DO NOT DO BUSINESS WITH THESE GUYS. Very poor customer service (actually they…read morewere extremely rude). Very unprofessional and unethical behavior. I brought my moped for a change of oil and filter and to fix a flat tire. The year before I did the same with the same business and I was treated fairly, so I went back this year. I asked Mr. Kevin to let me know if he noticed anything else that needed to be done. The day after he told me over the phone that the moped needed a new carburetor so he had changed it. I had not previously approved for him to put his hands on the carburetor but he promised now the moped would have run as new. I was charged an extra 150$ for a total now of 350$. I was not happy for that but I decided to pay anyway and sent my son to pick the repaired moped up. When it got home it wouldn't start. I called them and told them that unexpectedly the moped didn't start. I was pretty frustrated since, when I took it to them initially, all was working but the back tire. I asked them what they could do to help me since it was hard for me to organize and bring the moped back once again. They said to take it back to them, there was nothing else they could do to help. I did, I sent my son again who's the only one with a truck that could do it. They called me the day after saying the moped was ready, that it needed a new battery. Another 150$, for a total of 500$ for a moped that costs 800$ new (Mr. Kevin was insisting that my moped cost new was instead 1900$, as if I didn't know how much I paid for it and didn't know what I was talking about). Once again they did the job without asking me for any estimate approval beforehand. Only after I received the invoice I realized they made my young son sign a prefilled contract, stating they were not required to give an estimate before working on my moped. At that point frustration was at its pick. I decided to send my son back, reluctantly paid the remaining 150$ for a total of 500$ now. I had the moped back home. The day after I went to start it to go to work (this is my means of transportation) and surprise surprise, it didn't start. In the whole process I was also treated very very poorly over the phone by both of them, Mr. Kevin and Ms. Candida. Ms. Candida told me I was too emotional, I had to grow up, that she didn't give a damn what my point of view was. They did absolutely nothing to come towards me, refusing to even send me a copy of the invoice by email beforehand as I requested. I was yelled at, lied at, they took my money, did a terrible job, treated me very very poorly and unprofessionally. 500$ and I have a moped that doesn't work and a very strong and deep sense of having been robbed and abused. This is FRAUD. Better they close down for a while and go learn how to work with customers and bikes. That would certainly be a better service to the clientele. BBB was informed. Please be aware.

    Southern Man Cycles - motorcycledealers - Updated June 2026

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