We chose Ross-Clayton Funeral Home for their reputation, but our experience was marked by repeated…read moremistakes and poor communication from start to finish. The worst moment came during our final goodbye to my father before cremation. Instead of a private, dignified setting, we were left standing in a hallway while he was positioned in a partially open doorway -- one through which we could see other deceased individuals. No grieving family should have to experience that. That same lack of care and preparation continued into his memorial service, adding unnecessary stress to an already painful day. Families trust funeral homes to handle their loved ones with dignity during unimaginably hard times. That trust was broken here. I would not recommend this funeral home.

Ross-Clayton has provided services for my family for years. I love out of state so it wasn't until…read morethe most recent experience, that I connected the dots to understand the family worked with the same funeral home each time. Kind, gentle, professional, and understanding, is Ross-Clayton Funeral Home. Beautiful property, clear signage instructing mourners where to go, as well as the families wishes in terms of viewing the decedent. I love the private rooms where family and friends are able to view their departed loved ones away from other families, so they can do same. If you are in the Montgomery area and in of services, I highly recommend Ross-Clayton, whose consistency in service I have personally experienced for almost 15 years. Thank you, Ross-Clayton staff, for being good to our family. God bless. -Candace Ash

Do not use this funeral home. Absolutely the worst experience ever. Over priced, inconsiderate…read moreand only interested in taking your last dollar. Specifically, Paul Booker is nothing more than a used car salesman and actually used tactics similar purchasing a car from a dealer. When we arrived to plan my father's funeral I told the Funeral Director, Saleski Davis, how much we could afford for the entire funeral service. Mr. Davis then had to coordinate with Mr. Booker. When he returned the total costs were 40% more than our limit. I told him that was unacceptable so Mr. Davis had to go back to discuss it with Mr. Booker. When he returned, the total costs were still 20% more than our limit. I told him that I was not going to play games with them and would have left and went to another funeral home but they were already embalming my dad so I was stuck and they knew it. Mr. Davis again had to discuss it with Mr. Booker and returned with the final bill which was my funding limit ($10k) plus $188.00 that they would not remove. So I asked to speak to Mr. Booker who was all business and had zero compassion. He was successful in making me feel like I was some kind of cheapskate. He did nothing to help. Their total did not cover the additional $4k we had to pay at the grave site. In spite of all, that Mr. David was very kind and considerate. He did his best to make things better. Unfortunately, he is obviously strictly controlled by Mr. Booker. A couple of charges I thought were ridiculous were: $330 to dress my Dad's body and put him in the casket. I offered to do it but he said it was against their policy. They wanted $50 for two police motorcycle escorts but we were also told to obtain two crisp $100.00 bills to "tip" the officers afterwards. I believe no matter what limit we had budgeted they would have adjusted the bill to take it too. Bottom line: Don't use Leak Memory in Montgomery, AL. They are expensive and greedy. Use the funeral home on the same street (Southern Memorial I think). They have better prices and Leak Memory will even ask you to search their website for prices so they can price match. Final thoughts, so you think cremation is a cheaper option? Check their prices....you might be surprised a the costs.

We came here, because my boyfriend's mother requested that her Celebration of Life be done at Leak…read moreMemory Chapel. We were taken care of by Jeremy, who was very professional, extremely patient, and provided excellent service. He took care of everything for the family and made sure that the day went on without a hitch. Times like this the last thing you want is to have that burden and he made it so much easier to celebrate mom's life and legacy.

their faulty equipment caused the honor guard to almost drop my father's casket, both mary and…read morekelley did not care and tried to blame the honor guard. be aware of these people, visit the cemetery and youll see for yourself the disgraceful disregard for those interned there!!!!

I called the office 7/15/19 got a female on voicemail,didn't say her name,I'm requesting info about…read moremy documents with them I've misplaced&need info ASAP No response!!Called several times 7/16/19 now the phone rings&rings no answer!Very unprofessional poor service! I'd like to know WHO now owns it was a Corporation?

The family of James Butler Capps would like to thank White Chapel-Greenwood Funeral Home for taking…read moregreat care of our loved one. Mr. Cox was caring and knowledgeable in helping us with his funeral. He did an outstanding job on the video slide show and was able to caption my aunt and uncles wedding in her native tongue. Our family would recommend this funeral home and its services to anyone In need. Thank you to all the people that help in anyway with his funeral making it all that we wanted .

From the owner: Celebrating each life like no other…read more Each one of us is unique with our own story to tell. As North America's largest provider of funeral, cremation and cemetery services, Dignity Memorial professionals excel at helping families create meaningful tributes that truly celebrate the lives of the individuals they represent. With an extensive network of more than 2,000 locations throughout the U.S., Canada and Puerto Rico, Dignity Memorial providers offer families personalized services and advanced-planning options to meet any need. From the simple to the extraordinary, your Dignity Memorial professionals are here to see that your special story is told.