These guys are amazing!In 2018, I ordered this exceptional theater seating/ Console love 850-78P,…read morebut Nebraska Furniture Mart was unable to deliver it to me on the timeline needed. They made a call to Southern Motion Motion asking if I could pick it up at their factory. I live outside KC but was headed down to NAS Pensacola for a retirement ceremony for my former Executive Officer Colonel USMC as his guest speaker. Southern Motion said the console would be ready for my pick up when I arrived several days later. When I arrived with my 5th Wheel I had planned to put the new console inside my RV for a complete upgrade of the original RV furniture. Upon arrival Southern Motion team measured my RV door opening and told me it would not fit fully assembled. I requested the loan of some tools so I could break down the console then reassemble inside my RV. To my amazement their foreman called some skilled technicians who broke it down and then reassembled the console inside my RV for a perfect fit. I requested the charge for such great service, but I was told thank you for your service to our country and there would be no charge. I have praised this company from that day forward for an outstanding console and more importantly for their act of kindness and generosity for a retired veteran with limited capability to have done that work. Souther Motion continues today ( April 2021) to provide above and beyond expectations in customer service by the following to my request using their "Contact Us " on their Website, Per your request and information provided, we are sending you (1) transformer for your recliner (at no charge)."The no charge was not requested, I fully expected to pay for the new part. I do not write many reviews unless I receive this kind of quality and service. USMC Retired

I have had a horrible experience with the cozi sofas, from Southern Motion. I purchased them at a…read morefurniture store in Modesto CA. I spent a great amount of money for 2 reclining leather sofas with heat and massage. First off, they took 6 months to arrive from date of purchase. After they were delivered, the foam cushions went flat in 2 months. It took Southern Motion 8 months to approve the furniture repairs. The replacement padding was just as bad, if not worse. These sofas are only used when we have company. Since I have another room with recliners and TV. Soon after, between the seat cushions the materiel started to deteriorate. Making vertical cracks. The mechanism that brings the head rest forward. Started to make snappy locking sounds. Was not a smooth motion. I have never experienced such poor-quality in a material. The reason I first purchased these, was to support an American Company. BIG MISTAKE. E-mailing customer support was a nightmare. They requested more product information, only to ignore my e-mails afterwards. Finally, after constantly emailing them, they send me a phone number and email for a repair company, that I need to pay for. Save yourselves a great deal of money and headaches, purchase another brand. They will last longer than 2 years with less problems.

Amazing furniture and the best service ever! I would highly recommend buying from them!read more

A terrible terrible store do not buy from this store we ordered a custom leather sofa and the…read morechaise was on the wrong side we told them that and they still made us pay for it. It was over 4,000 and it was not even good quality. Stay away from the store. You can find better and less money

Our family wanted to purchase a floral arrangement for a funeral of a loved one. I called to place…read morea same day order for a standing arrangement and the florist I spoke with was extremely helpful. They were extremely patient as I cried through the ordering process. We all face difficult times and experience loss, Jim's Lily Pad Florist made this extremely difficult order seamless for the family. Thank you for your customer service.

Do not order from this florist. You will not get the floral arrangement that you ordered. I place…read morean order through 1-800flowers and this shop delivered the arrangement. The arrangement was not colorful, full, and there were flowers in the arrangement that were not even in the picture which means they didn't have the correct flowers to fulfill the order. They were asked to redo the arrangement and instead of replacing the order they stated that they would not. Excuse me but in customer service you are here to serve the customer and if you can't oblige the customer than all efforts should be exhausted to ensure that the customer is satisfied. It's safe to say I am not satisfied and I would warn anyone who who orders from them to go somewhere else.