My dog is almost 12 years old and we have used Pipers for grooming and boarding her entire life!…read more They know her when she comes in and she loves it, they may not, because she gets so excited, she pees all over the floor!! She has her whole life! They are an excellent staff, and my puppy loves the attention! Good rates, good staff, clean building! Easy drop off and pick up!

They were so good to my lab! Tons of pictures, updates, very clean facility, treated my dog well…read moreand he loved it! They were also kind enough to take his picture for the upcoming holiday! Used for 3 days this week and will use again!

I've lived near Pampered Paws for over a decade. Good groomers are hard to find. We had a great…read moreone but she retired. We tried doing our pups ourselves but at my age it's not so easy. We tried a few years ago to get an appointment there. But they were too busy grooming their own dogs to be bothered and they let me know it was a bother. I felt like I was in the midst of someone's sewing circle. I got an appointment there some months ago and it went OK. Not great but not bad and I felt they'd be ok. It was much better than the 1st experience there. They are conveniently located. I got my 2nd appointment 6 weeks ago. Today was the day and I got ready, got the dogs there right on time and then was told my appointment was cancelled. Nobody told me. I was shocked. The girl there said they had texted me and tried to call me. No text was received and I got no call. She didn't show me evidence of a text or a call. I called them an hr before the appointment today but no answer. The girl said that I hadn't paid my deposit so they cancelled me. I needed a reminder because the deposit isn't required at time of appointment; it should be and I'd have paid it up front. Most professional places like the vet, eye Drs., dentists and any place requiring an appointment will send friendly reminders just as a courtesy. There was no fixing this. My appointment was gone. I only have my Saturday available for personal things. I am 68 yrs old and I still work a 60 hr/week job. They are open every other Saturday. The girl asserted how I was given messages and got rude about it. I got real upset due to the lack of professional respect. I got loud about it out of sheer frustration. Then another lady came out and stated I was banned. I left and on the way out the 1st girl added that she had info'd me. What point was there in that? I wouldn't send anyone to them. There seems to be a tendency there to not really be concerned for the customer or their part in communication.

We have used Madison at Pampered Paws for over a year but in June 2020 she told us she was booked…read moreand asked if the other groomer could do it. We said that was ok with us. So when we got our dog home she hid under the furniture and acted totally different than normal. It took her a week to get back to normal. A week later when giving her a bathe we saw scabs where her skin in her arm pits and also her little nipples had scabs where the had been cut with clippers. We were very upset but waited until next groom and asked Madison to come outside and we told her about what happened . She apologized and said that girl she let go. We said ok only you from now on she said ok. She then groomed two of our dogs and did great and they acted normal. We called Tuesday and Wednesday and sent messages to get her to groom our dogs. She has notreturned any calls. So we went by incase there was phone issues. She said she would never groom our dogs again after what we did. What we did? We didn't sue! We didn't cause a scene! We didn't ask for a refund! We gave her another chance! We told her what a great job she did on our dogs! This is not professional behavior. We have no idea what her issue are but we are glad she took it out on us and not our little5 lb dog!

Horrible grooming experience. Left my mini golden doodle at 8am they didn't call me I had to call…read moreand check on him at 2:30pm after which they said I could come get him. He is 10 months old, a groom should not have taken 6.5 hours. When I picked him up he was a nervous wreck, his groom was awful and it was way over priced. sent a message and they did not reply at all, that's why I'm leaving this review.

They have a lot of variety and had exactly what we were looking for. Bigger selection for food and…read morelitter than I saw in other stores. But! The ferret enclosure needs to be cleaned better. It has a lot of poop and big flies in there. I felt really bad for the little ferrets because they need more care. I know no one likes to clean out poop but if you let it get bad then it's even more of a hassle to clean. Good location and good parking.

My dog Snoopy has stayed with them multiple times and always been a positive experienceread more

Friendly, skilled and reasonable pet care for my Furbabies! They do great with the fearful nail dog…read morealso.

Always used them since they basically started their business. Stuck with them through staff leaving…read moreand always having brand new groomers and uneven shaved and groomed dogs because we liked the owner. Without any return phone calls for months trying to book an appointment. Messaged them on Facebook for them to say we aren't a good fit because they only do dogs who stick to a pre booked schedule now. We don't go every month don't need to groom every month so I guess if you skip a few then try to book and they won't call you back anymore your not good for business anymore. Should have listened to many many people about their business practices now. Lesson learned

Absolutely love this place!!! They are always so nice and my dog always looks great !!! Couldn't…read morerecommend them more!

Horrible customer service , very rude , not helpful at all. I was asking simple questions and the…read morelady hung up in the middle of a question

Clean and friendly . Our dogs like staying. We make sure we set our appointment early, to make sure…read morewe have a spot during the holidays

My boxer Wally loved his time with Christy and her family. He was able to socialize with people and…read moreother animals while there, and he has been very calm since coming home, unlike how wigged out he got at another nice (but isolating) place. I appreciated the daily videos and affordable pricing, too! Christy returns them groomed, too! She is hard working, and her family is nice. For me, worth driving over from Georgia.

She kept my two dogs and when I went to pick them up , they smelled as if they had been in a kennel…read more, I gave give a bath the night before

Savannah does such a great job with Our dogs! Convenient and Local! Glencoe is lucky to have her…read moreand the Team! Great prices!