First of all, I want to preface this review by saying what a great team they have at ABBA Movers. I…read morework in customer service, and I know from my own personal experience that sometimes things happen and things can run late, but it's really about the recovery that you do for your customers when things go wrong, and ABBA went above and beyond for me and my husband. We had scheduled an 8 AM move, but issues with their truck caused them to run several hours late. But they kept in touch with us the whole time and communicated updates very well. And when they arrived to perform our move, they even brought extra guys to help and only charged us for the original two that they had quoted us in our quote. The team was so nice and so efficient. We moved from a bottom floor quadplex shotgun in Mid City to a 14th floor high-rise in the CBD, and we are having trouble with our key fob not working correctly, and the team was so patient as we dealt with that. They were fast, friendly, and efficient and transparent with the price, and the final price was on the low side of the range they gave us in the original quote. I would recommend this Company to anyone due to their transparency and pricing, great communication, and efficient friendly team.

0/5 stars if I could…read more I booked ABBA on April 1 for a move scheduled on June 6. On June 1, I reached out to confirm everything and go over our inventory so they'd be prepared. I was told everything was good to go. Then on June 4, I got a text saying they needed to cancel our June 6 move and asked if we could move on June 7 instead. After much back and forth, I agreed because we were on a tight timeline and needed to move. June 7 came and went, and no one showed up. No call, no text, no email...nothing!! I had to reach out myself to find out what was going on. Even then, nobody ever arrived. I called both phone numbers listed online multiple times and never got an answer. Eventually, I received a text telling me to contact someone named Daniel. I texted him and called three times, but never got a response. Then I got a random email saying the truck broke down and they'd follow up with an ETA... 1 hr went by... complete silence. At that point, we were essentially ghosted. No apology, no explanation, and no effort to help us find a solution after leaving us without movers on the day of our move. Moving is stressful enough without having to wonder if your moving company is actually going to show up. Unfortunately, that was our experience. Based on how this was handled, I wouldn't recommend them if you need a company you can count on.