Been a patient for 3 years now. They are honest to God one of the worst ran SMI clinics in AZ. They make everything nearly impossible to achieve, they don't provide you with information that you need prior to appointments, their turnover is so bad literally close to no one in the front office knows what the hell they're doing, with the exception of one gentleman whose name escapes me. They can't keep providers to save their life. Case managers are almost impossible to work with. Avoid at all costs. read more

The phones never work so to get an appt scheduled I usually have to email my psych or call my case managers cell phone. Also my therapist wasn't right for my type of care. Overall though they are all very nice. Just a couple glitches in the system. read more

Slipped through the cracks when I needed them. Mike wss was helping me and found out he quit. Then Chris. He said he'd had a note written to himself to help me on July 28th. Never called and left several messages and no call backs. Phones ring and no answer. Rude people sometimes. What a God awful organization. People deserve better. read more

Dr. Mark was very helpful during the time I was a patient at this clinic. He left and started his own practice not accepting AHCCCS so I stopped going here. Now that I have better insurance I will be looking into similar places like this. Dr Laura was amazing, She's a good listener. read more

Worst service ever. Any time I have called there operator/ customer service has been very rude and seem irritated when I ask questions. I asked for a transfer to a different center and they said it has been completed. Now calling to schedule at the new center; they are saying it has been neither approved or denied. If you are looking for proper steps on finding a better way for your child to cope with mental or behavior issues look elsewhere . read more

Find somewhere else to go! Awful facilities. They have a turn around if people that work there. When you first try and get and appointment they want you to fill out and send 15 pages via email so you better know how to create a zip file. If you forget to fill anything on your paperwork be prepared to start all over again. 1 out of 3 times we had to resent in the paperwork in. No one called to let us know there was an error on one of the pages and shredded the entire paperwork we sent in. They shredded your paperwork after 1 week. I was helping out one of my family members with this process we did it 3 times even after we sent in the corrected page. I don't know why I put up with this. I just didn't know who else to contact. I finally gave up and contacted Terros Health Center. I would highly recommend them very nice and set us up with everything we needed in one phone call! read more

I'm a single mother raising three kids while working a full-time job and going to school. I have always prioritized my children because I am a single mother, and I will go above and beyond to meet their needs. I do my best to provide a secure and encouraging environment for my kids. Involvement in the church has also played a significant role in the lives of my children and myself. I believed that utilizing various resources to assist me with my kids would be advantageous for both my kids and me, including therapy. I requested therapy for my children through Mountain View High School. Anita Odom, a therapist at Southwest Behavioral & Health Services, contacted me to set up care. When I spoke with Anita over the phone, she appeared to be empathetic to my situation and eager to assist me in restoring my family's bond. On August 22nd, 2022, I contacted Anita because I had various concerns about my daughter. The way Anita's voice sounded when we spoke on the phone made it seem like I was a complaining parent. After our conversation, Anita didn't seem concerned and said she would talk to my daughter about "safety," even though my daughter's actions went beyond "safety." I sought an African American therapist on August 29, 2022, after realizing after one week that Anita had not talked to my daughter about "safety." Anita informed me that to work with an African American therapist, I needed to have my children continue therapy with her. When Anita and I had our first phone assessment, she agreed to keep me updated on my children, but I never heard from her again until I contacted her about my children's concerns. I did seek an update on my children, which I never got. On September 7th, 2022, at about 2 p.m., I contacted Anita about my children's trauma and behavior; she insisted on a three-way call with her supervisor, Bethany McDonald. I asked Anita and Bethany if I could get a referral to place my children in a residential program to help them cope with their trauma and behavioral issues because therapy wasn't working. I explained how I am a single mother trying to get help for my children so that my family can build and maintain a healthy relationship and reunify. Anita asked if I have family in Arizona and made comments that had never been brought up before this conversation, such as: Were your children in foster care before we moved to Arizona? Didn't they stay with my sister before we moved to Arizona? Were your children living with someone else before we moved to Arizona? I explained to Anita and Bethany that my children have never lived with anyone else, that I have no biological sisters, that my children have never been in foster care, that I have no family in Arizona and have been estranged from my family members due to their negative behaviors, and that my goal is to break the generation curse with my children. Also, I stated that I have always had full custody of my children and that they have always lived with me full-time. Anita and Bethany immediately stated that my children would never be accepted into a residential program due to the program's criteria and that I should consider placing my children in foster care. I reiterated that I wanted to reunite with my children and build and maintain a healthy relationship with them, and I said that I would never consider giving my children to foster care. To assist me in enrolling my children in a residential program where they can receive comprehensive care, Anita and Bethany requested the medical records of their previous therapists. Anita and Bethany pretended to be willing to help me with my children. I trusted the staff at Southwest Behavioral & Health Services, but I should have known that they would let me and my children down just like the other resources had. I came to understand why Anita put Bethany on three-way: so, they could extract as much information as possible from me, take what I said out of context, and paint me as a villain in other people's eyes. Additionally, my son, who was sitting in the back seat of my car, overheard my conversation with Anita and Bethany, so he knows I didn't make any negative remarks about him or my other children. Around 8:38 a.m. on September 8th, 2022, Anita contacts me and informs me that the residential program I selected for my children is exclusively for girls. I informed Anita that Amber Terrones, who works in admissions, had told me the program accepts both males and females when we spoke on September 7, 2022. Anita denied that the program was also open to males. Anita inquired, "What would I do with my son if my daughter was accepted into this program?" I told Anita that I wanted to keep my son with me until I could find him the assistance he requires. Anita quickly assumed I wanted to divide my children and stated that doing so is extremely traumatic for my children. I explained to Anita that my goal is not to divide up my children, but rather to help them cope with their trauma and behavior. read more

Worst place to go for help they are a burden to the people they are suppose to help... Can't get an appointment anytime you call it's just bad for the company and bad for the people who go there all they care about is the not the people... Also Rebecca can't seem to call anyone back just a fyi read more

Not sure if they are over burdened or what but we have slipped through the cracks multiple times. Recommend trying a different place.

Horrible customer service... I can call several times in a row and be on hold for 10 to 15 minutes or more each time and it's VERY UNPROFESSIONAL. They deny it, say they're busy and have a high call volume, but I've called from the lobby while they sat back there and joked around. I finally showed a receptionist the phone after 10 mins or so and told them it's unacceptable. Called again today, same thing.. It pisses me off to no end- I could spit nails I'm so upset. On another note, Arnaldo Vargas prescribed me some meds and cut me off some others without weaning me off. I went through such horrible withdrawal I almost ended up in hospital, that was NO joke and completely unexcusable- if you've ever withdrawn, you know what I'm talking about. What kind of Dr does that?! He should've checked a medication guide if unsure. Luckily I had some extras to take and got myself out of the withdrawals. I will never trust him again. They also will ONLY schedule 2 days out, which is extremely inconvenient, no idea why they do it, but it's ridiculous. I have stuff to do! I can't spend an hour on the phone everyday for a week hoping that the crapshoot/lottery of appts has an opening, otherwise it's square one. Shouldn't have to jump through hoops and go thru this to make an appt- it's just nuts how this place is run. They really need to take a look at their business model and daily operations and work on it. Hire some people strictly for phones and appts if you . I'm only going to them because that's all my insurance will pay for. Bottom line- Don't go here if you don't have to. read more

I was referred by my physician at the beginning of February I still haven't been able to get an appointment and it's now the middle of March. It's a good thing is not a real emergency because there are no hospitals in this area that can deal with a mental health crisis. They refuse to make appointments, I refuse to take responsibility for their part in any kind of care, and they hire what I feel are less than qualified individuals paying them below standard wages creating an environment of resentment with a staff that doesn't seem to care. Perhaps if they would run this like a legitimate Clinic they would be able to service the community in a much better way. Never been more disappointed any service industry business. read more

Just Terrible!! First off, they don't answer their phones and are not good at returning phone calls. I went in just for a typical screening and had to wait an hour. The lady must have been putting me off because once I saw the person I was suppose to have an appointment with they told me they cannot do the screening because they don't have the paperwork. The lady told me she didnt know why I was there. Granted, they set me up with another appointment for the following week at a convenient time for me but I called with questions and she never answered those questions, only confirmed out appointment time. The staff didn't even know what was going on and couldn't answer my questions. The lady I talked to didn't know what she was doing and had to keep asking her supervisor about everything. And I had to pay $85 to answer a couple of questions. I regret going to this place at all! Don't go there. If you have to use services from Southwest, go to another location. read more

This place is a joke. I've been waiting 3 weeks for an appointment. I've called countless times and got a never ending ringer. When someone did answer, I was told the lady who handles referrals would call me back within the hour. This has happened 3 times now and not once have I been called back. If you're suffering from severe depression, anxiety, and ptsd, you can't keep waiting and waiting! We need help now! read more

The people in the waiting rooms and smoking around the facility is scary. However, the therapists are great if you are on ACCHS.

Every three months, the same thing over and over. Someone quit or on vacation. You have to make your appointments 2 days in advance (inconvenient as hell). I was told they do this so they have les no-call-no-shows. You have to call at 8am to get a spot (you will be on hold for 20min). When they answer, they will be full. If you meds are about to run out, they send you to someone that can help get a med bridge. You leave a message with them and they never call back. Hell I left my number in the message and they called back the wrong number. After a week and a half of calling everyday. Meds are out. You know what they told me, "Go to UPC's clinic". How is that a good option. I finally had enough and request a change in services to another company. They won't give you a copy of your records. You have to wait 30 DAYS! So in the mean time your loved one suffers some more. Stay far away from this company. They are terrible. They should be closed down. How are they even still open? read more

Pass the buck attitude. They are all full of false hope. Always have an excuse for their not being able to help. Wrote prescriptions without getting to know what was really going on. I have severe bone and muscle problems that require surgery they wrote it off as it was just anxiety. Kept me homeless and didn't care about it. They promised me they would help, for three months theyv told me i had to find a home, I borrowed money to get into a home and then they never came through. Now I owe money. I was a tax payer too. In not the type asking for handouts. There are programs available to help individuals and mandated to do so. I shouldn't be put to shame for asking for help. But they are just plain bullies and seem to think that they'll never be in the same spot as I am. I didn't do anything to cause my physical medical problems that are driving me crazy with pain. I didn't make my husband die of cancer. I have a lot to offer society I just need help to get better again. I heard over and over..."Oh but it's not my job it's that other persons job". I can't stand people with that attitude. They are so unorganized. They are full of hot air jabber boxes. Judgmental with all the proof at their fingertips but to lazy to read it. They just gotta get into that break room and eat more. Or should say their so called meeting HA! Flakes! If you're a true professional you do not beling at this organization. Full of people that never got passed the sixth grade. Do not trust them and dont think you're the problem. I seriously do not believe they know what they are doing. Wouldn't be surprised if they have any actual education that they truthfully earned. Must have cheated on those tests. read more