Appointment was on time and painless. Techs 'Jimmy' and Murty were great and made sure I was as comfortable as possible.

They told me my Appointment was at 10:15. I was here at 10:15. It is now 11:46, and I asked when I would be called back at 12:15. WTF? How is this possible read more

I had an ultrasound and CT scan. This used to be such a fine facility, the beat by far, but it has become like most other imaging centers now. The techs seem unable to smile or make you feel confident in the care you are receiving. I felt like a bother to them. Yes, they were fast, too fast, focused on that instead of me. Whether it was because of high patient volume, job dissatisfaction, or persinal lack of empathy I am not certain. Other than that, the facility was clean, office staff were professional and courteous,radiologist report was fast, schefuling was mediocre...long wait times on the phone. Leave messages and don't get called back. I called and left a message on the Radiology Ditector's voicemail to ask a question about my exam. She never called back. I was so disappointed, I do not think I will go back. read more

Disappointed! Loved them for many years and sorry to see the bad practices in place. Check with them in case they are holding your refund! They were holding mine with no communication or attempt to refund. 0/10 read more

When I've needed outpatient imaging I now request only the Southwest Diagnostic Imaging Center (SWDIC) in Dallas. I've been their patient for decades, the first reason I recommend them. I've seen many freestanding radiology practices disappear, along with my reports and images, many of which would be valuable for comparison if only they were available. My first tip: Stick with a company with proven longevity, such as SWDIC. My second tip: Get all of your outpatient imaging done at the same place so that you will know how to quickly find what a provider may want to see some day. SWDIC does every procedure I can think of. My next tip: if you have special needs, go to an imaging center where the staff and their accomodations can meet your needs easily. Two examples: at SWDIC, I always had the best of care from Cindy, the same mammography tech year after year, despite my limitations from MS. And I know of no other place you can have an MRI if you can't just get up and walk away from your power wheelchair (Don't I wish!) and walk the long distance to the MRI table. Uh, there's a good reason that I must use a power wheelchair, and only SWDIC has an MRI with a detachable exam table that can be brought to the patient who can't trek to an attached exam table! I thank God for the foresight of SWDIC clinical and executive staff for providing this invaluable tool! Never have I ever met a SWIC staff member, from schedulers to the front desk, to the professional staff who was not both professional and kind, and personal if the interaction was long enough. You may well leave with your images and reports in hand; just ask, if that will be helpful. And don't get away without a parking voucher, although I've always been given one before I could ask. read more

Unfortunately, I have dealt with this company a couple of times and both times I had the same experience. Over a year apart, you would expect different results, but too much to ask I guess. It starts with incompetent, rude schedulers after long phone wait times to actually get a procedure scheduled. Then, when they call you back (Monica), they are rude and have no respect for patient confidentiality. Definitely need to do some compliance training and spend some extra time in HIPAA remediation for the schedulers. If this is your only option, good luck. read more

Another Amazing visit! They validate parking!!! Just getting a Lung X-Ray for work so it was quick and easy! I got here about 730am and they had me all checked in and ready to go. It is 745am now. Love that they open at 7am. Everyone is so friendly here. Maybe I should become a radiologist ! read more

See all

This place consistently runs ahead of schedule. I have been coming here for my soft tissue thyroid ultrasounds since 2013 and have had pleasant experiences with the staff and technicians every time I walk through the door. An e-mail is always sent in advance of my appointment to inform me about my financial responsibility, so there are no surprises. I have had three surgeries (a total thyroidectomy in 6/2011; followed by two cervical lymphadenectomies on 4/4/14 and again on 1/18/16) and two recurrences, and it appears I am now in remission (no signs of metastasis since 2016). Here's hoping that the trend continues... read more

Try to make appointment . Been waiting the phone for forever, left a message. Nobody call back ridiculous unreal professional, horrible.

This place charges 900% more for certain services than other providers in the area. They'll bill you a year later for the full amount after charging you 10% up front without a full quote. Go anywhere else. read more

Lovely facility, polite and knowledgeable employees, short wait time. very positive experience.

Bad management. Long long wait on scheduling phone number. My physician sent an order, did not receive a call from them, so I called. Said no order. Called physician, told they sent order, and they sent it again. 6 days later no call from them. I called, they confirmed they have order. Still had to leave message to call back with scheduling. Ridiculous business. read more

I have been using Southwest Diagnostic for Outpatient scans for over 25+ years. I ask for and receive referrals from any physician I see who requests a diagnostic testing (MRI, or CT, etc). SWDC has my records going back to before 2000 so it is always super easy to get a copy or a report on an testing they have done in the past, therwfire, image changes can be easily recognized. The staff has always been attentive and knowledgeable. Appointments are scheduled quickly due to their extended hours. I have never experienced a delay in wait time. Since the facility is inside a Texas Health (Dallas Presbyterian) parking is always easy to find, often within very close distance to the SWDC offices. read more

Fast and professional! I have never had to wait and never been treated with anything other than the utmost respect.

Tried scheduling an appointment here and the person on the phone was so RUDE and uninterested! After waiting 13 minutes for someone to get on the phone! Hard pass! read more

This company is filled with money-hungry vultures who overcharge for imaging. I had a $1,200 imaging procedure done, paid 25% up front and then set up a payment plan. Even paying on time, they still sent my invoice to collections! Multiple calls to their billing department went unresolved. They have failed, time after time, to help me resolve anything. DO NOT USE THIS COMPANY. read more

Best imaging in the DFW metroplex, hands down. Up to date equipment, highly professional staff, best radiologists. Reports are usually available same day. Copies of your scans are available on CD immediately and they are also uploaded to the physicians portal so your doctor has them. read more

Easy to schedule and appointments are on time and efficient. They report quickly to your referring doctors as well.

If I have to get an x-ray done, this is the place I love to come! It's close to my home, easy to park, they make sure they validate your parking, you don't have to have an appointment, they're bright and customer service-oriented and kind, they make sure everything is filled out with your insurance on digital pads so it's fast & efficient, it's a very short wait, and they're great at their jobs. I've had to come here repeatedly over the last year for a fractured ankle, and every visit has been great. Thanks to all who care for people authentically, you make the world a better place! read more

Great care, excellent conditions, really make you comfortable! Could not ask for more under the circumstances of needing an MRI!

First time for MRI. It was a smooth and awesome experience. Thank you so much to all staff members. read more

Finding this place and parking was a nightmare and I was cussing my husband's doctor for sending us there, but once inside, they totally changed my/our attitude. Due to an appointment change, I moved the date on my calendar but didn't change the time and we showed up 2 1/2 hours early for our appointment. My fault but Mark, the one who checked us in told me not to worry that he would do what they could to keep us from waiting too long. It was the lunch hour so I wasn't expecting much. Within minutes he called us back and introduced us to Chip who generally acted happy to help us. He is an ex-paramedic and seemed to love his job. He explained everything to expect for a heart MRI and he was just awesome. The place was packed when we got there but I watched how they kept everything moving and treated everyone like they were the only one in the room. Now that I know how to get there and park, I will request all my diagnostic needs be done there and I will make 40 minute drive passing other diagnostic centers to go there. The doctor who referred us told us that the hospital he works for can do this same test but he wanted us to go here because they were the best. Now I understand why. Thanks Southwest Diagnostic Center for making our visit so enjoyable. It is obvious your employees are happy to work there. read more

My 90 year old dad had a bad fall hanging Christmas lights. His doctor got him set up for a late night MRI. This was the place. It is easy to get to and almost empty parking lot at 7:15 pm on a Friday night. Getting in the door took a couple of minutes as it was after hours. The facility is limiting people inside to just patients, so I waited in the hallway outside. They were able to get him scanned ahead of schedule and took good care of him. He had no significant issues and said they did a great job. We were out of there in 40 minutes. read more

The sonogram tech was great. She was thorough and experienced and shared with me some of what she found with the sonogram. Which I appreciated. I didn't have to wait long, a good thing. read more

The staff who do the actual procedures are great. Id give them 5 stars every time. The front office staff are the absolute worst. -4 stars for them. First, there is no disabled entrance. If you're on crutches, use a walker, or a wheelchair, access is very difficult. Second, there are exactly 2 larger seats for the comfort of large patients. Both are marked "Do not sit due to social distancing." This has been the case for the last 18 months. Front desk staff blamed this on "the cleaning staff" and said they moved the stickers to smaller chairs, but that wasn't the case for my 3 pandemic visits. So if you're a large sized disabled person you've been disrespected twice before you even start waiting for your appointment. Thirdly, there was no screener at the door of the waiting room. You didn't get asked the covid questions or have your temperature taken until you signed in at the counter & waited to be called up to show your ID and make your co-pay. In my case that was a good 20 minutes. If I catch omicron, I'll know exactly where I got it! Finally, there always seems to be some kind of drama going on with the staff - people not calling in, getting reassigned, not getting along with each other - and it all is played out in front of the waiting patients. Who needs to hear all that when you're there with a health problem? Upper management, please do something about your front desk staff! It would help the mental & physical health of your patients! read more

Southwest Diagnostic Imaging Center - The only other large chair. Do not sit here either! - Medical Centers Near Me - Dallas, Texas

See all

This is by far the worst experience at an imaging center. I was told to get here at 12:15 to register for my CT that was at 12:30. I arrived at 12:08 to sign in and was told they would call me shortly. It seemed a little busy and thought they might be running behind. At 1 o'clock I still had not been checked in and noticed others who had ct appointments after me had been checked in and called back I went up to the desk at 1 and said something and they had no clue who I was. Then they realized that they had set me aside because they were unsure of the name instead of trying to figure it out. I could've sat there for hours had I not said something. I will never use Southwest Imaging again. read more

I was so impressed with the care and professionalism I experienced here. I love that they validate your parking (and ask repeatedly so you don't forget to get the validation). They were fast, efficient and polite. I especially want to note how nice and comforting Julian and Robin were. They took time to explain the process well and make sure I was very comfortable throughout the process. I highly recommend coming here for services. read more

This is a fantastic diagnostic center. The people are friendly, helpful and they answer all of your questions. The appointments are always on time and I feel like I'm getting excellent care. read more

Been there twice and each time very organized and timely with appointment. The staff is friendly and kind.

My experience at Southwest Diagnostic Center was great. Although there were many people in the Center waiting for imaging, they were moved swiftly through the system. Everyone was nice and explanations were given during the wait and procedure I had. No problems at all. Would highly recommend. read more

Everyone was professional and friendly. Explained everything before it happened. Doors were locked when I left but I was walked through another way out by a different employee. Very helpful staff. read more

It was excellent as always. I had my CT scan at the time arranged with a very competent technician and all the staff was pleasant and helpful. read more

The staff is excellent! Very professional and friendly. They make you feel very comfortable and guide you through the steps and answer any questions you may have. read more

Staff is Professional, efficient, courteous and it was easy to get a timely appointment. read more

The scheduling team is extremely rude and unprofessional. I was yelled at from Anna because of a confusion in my appointment schedule. I was called from the clinic to be told that my appointment was rescheduled from today till tomorrow so I wanted to get more details and he transferred me to the scheduling team. The woman didn't want to hear what I'm trying to ask, rejected what I was explaining saying " that's not true". I never seen any customer care agent Saying that to a patient or client and then said " I will transfer you to a manager as I can't handle you". I'm still under a shock from how humiliated I felt talking to this woman I don't even know what attitude to expect from their Radiologists read more

Southwest Diagnostics provides the best care and is the only place I want to do my procedures. The staff is kind and provides any information you need to understand the procedure. I highly recommend Southwest Diagnostics. read more

From the front desk to the MRA test, employees of SW Diagnostic were caring, friendly, professional and efficient. I hardly felt the IV go in my arm for the test, and they gave me a warm blanket over my gown to stay warm. read more

Quick, efficient and painless. Very efficient staff and clean facilities. Check in was quick and efficient as well. I highly recommend this place. read more

Everyone person that I encountered during my visit was incredibly kind and caring. I felt incredibly comfortable and informed. I am so happy to go to this place for all my scans. read more

Had a MRI here, everyone was very friendly and it could not have been a better experience. No complaints at all