To be completely honest this hotel feels like someone crammed all the must-haves of a 5 star hotel…read morewithout paying attention to design, condition, quality etc. All together, hotel has a large number of accommodations, spa, pool, medicinal procedures, however it feels more like a hospital than it does a hotel. The entire place feels run down and highly out of date. It felt like I was staying in an old soviet sanatorium rather than a nice hotel. In terms of food, it was mostly cold, and the choices in the buffet are quite bland. As for the positives, the gym was incredible. Fully accommodated fitness center no different to one that you pay much more money for. Very good deal for this one in my opinion. Overall, I'd only recommend this hotel for the gym, however it's open to visitors who aren't hotel guests for a small fee. (I stayed in Oct. 2024 and am writing this review a few months later so please consider this before taking my review into account)

Understand that I really like this place and want to see it do well. The rooms are huge, and while…read morenormally that isn't a complaint, you feel like the room is a missed opportunity which could be fixed by a mild upgrade. The service needs a slight overhaul in that the systems don't seem clear and the staff seem a little disjointed. The front desk staff could provide concierge level information in the absence of an actual concierge desk and easily direct the doorman on expectations regarding the car and parking. The valet service could be more direct on how the system will work so that the cars don't back up on the hill entrance to the hotel. And the pool attendant could be more helpful and learn only the needed english to be customer service friendly. Since she was combative, tons of patrons seemed lost rather than going to her. And if there is something that is stated to be offered in the room like a gift from one of the hotel's stores, then it should also be left at the desk for when they are closed. Because of the old world charm of the hotel and the truly huge advantage for upgrade to this off the path location, I hope they improve in some key areas which stands to make this a great place to visit.

I've been to this hotel 5 times already, each year is better. Love their location, near all events…read moreand entertainment and most importantly near spring water. Hotels accommodations are great, im not picky either yet I feel like home every time I stay there. New manager is always inquisitive about your stay, your ideas, heard they had renovations done. Can't wait for my next stay, Covid go away!!!!

We had an amazing family dinner here last night. They had a four course tasting menu we paired…read morewith a Primotivo. All the food was perfectly prepared and presented. The staff was very atttentive to including kindness to our infant grandsons.

This place is a find! We turned up off the street with two loud hungry children and the waitstaff…read morewere very tolerant and professional, they quickly whisked out something to keep them happy. We then managed to enjoy a lovely meal made by a kitchen that obviously knows what it's doing - the food was perfectly prepared and the flavour profiles were quite sophisticated. Ambience is understated and cosy.

While in Karlovy Vary, I wanted to visit the Grand Hotel Pupp…read more The Grandhotel Pupp was a major location for the 2006 movie Last Holiday starring Queen Latifah.....a great movie that I love to watch all the time!...... It also appears in the 2006 James Bond film Casino Royale as Hotel Splendide in Montenegro. It has been cited as inspiration for the Grand Budapest Hotel in the movie of the same name. So this landmark, being as beautiful as it is from the outside had very reasonable rates (I checked online for a future visit)...on a good day, regular rooms can be had for about $150/night. Not bad for the hotel that hosts the annual Karlovy Vary International Film Festival.

Amazing hotel!!!! Customer service was excellent…read more The food so delicious and everything else was spectacular

There are several must haves when visiting the Czech Republic and you can get at least three of…read morethem right here. One is the Karlsbader Oblaten which are very thin various flavored wafers that are delicious and make wonderful presents for friends and family. The second is Becherovka, Which is herbal liquor of several flavors that is also delicious (out at least the 2 flavors we had). The 3rd is a special porcelain cup that the locals and visitors use to drink from the hot springs that this place is famous for. The proprietor is extremely helpful and good-natured and speaks English which you will find is fairly common amongst businesses in the city.

Nice little gift shop in the touristy area of Karlovy Vary.read more

Byli jsme velice nemile překvapeni nepříjemnou, arogantní a kousavou číšnicí. Museli jsme z…read morerestaurace odejít. Nabídka jídel slabá. Rozhodně nedoporučujeme !!

A little off the beaten path, but absolutely worth it! Truly a local establishment with great food…read more My wife a I shared the pork tenderloin wrapped in bacon with mushroom sauce and the garlic potatoes with feta. Best meal we've had in a month of traveling in Europe.

The gorgeous, elegant, and modern restaurant in the Grandhotel Pupp serves up amazing food at…read moreshockly reasonable prices! A meal like this, in this grandeur ambience, would cost a lot more in America or Western Europe. Service was exceptional, professional, and genuinely friendly. Not the same restaurant where Queen Latifa dined in Last Holiday, but it's situated right by the Grand restaurant, and the food probably comes from the kitchen and served by the same staff. Did I mention this hotel is where they filmed James Bond Casino Royale as well? Beef on Cream, 435CZK/$19...thick tender juicy slices of beef, in a unique Czech cream sauce, with Carlsbad dumpling, homemade cranberry compote and celery salad. Pupp Cake, 180CZK/$7.80...an incredible individual chocolate cake with vanilla whipped cream, apricot sauce and coconut shavings...dessert perfection! Vesper 007, 295CZK/$12.80...Jame's Bond martini he ordered in Casino Royale! Roku Gin, Absolut Elyx, Becherovka Lemond, Lillet Blanc, Citrus aroma. There's probably great food for cheaper in Karlovy Vary...but I wanted my movie experience.