I had the opportunity to speak with Carl directly while shopping for a new washer. He walked me…read morethrough the options and all the pricing and installation costs. I bought a Whirlpool washer and it was delivered and installed promptly. Carl thanked me personally and said the purchase supports the livelihood of his team and he considers them family. The process was great, the product is just what I need, and I could feel that I really mattered as a customer to this business. Highly recommend.

Prices are about 10% above big box in my experience. Also in my experience, you should be very…read morecareful. That is all I have to say.

Betty helped me she was great but heather couldn't help kept putting me on hold said she'd call…read moreback never called back I had called 3 days and all three was the same hold then I'll call back but no call back Sunday was my scheduled day i showed up to pick up my stuff and was told to wait as she goes check the back for my stuff comes back to tell me she can't find my mattress and dresser told me to wait for Betty since she did my transaction but don't know when she's coming in, she will call me when she comes in and again no call all day so I wasted money on a truck to pick up my stuff when it wasn't there it's passed my schedule day to pick up terrible service terrible Coordination I can't even get a refund because I did the financing I would definitely not come back here i just want the stuff I paid for and that's it

Trish was great!! Excellent Customer service she went above and beyond to help me. I highly…read morerecommend the furniture it's durable and great quality for the price

Stopped by here on Thursday this past week and received great customer service from Vinnie…read more Purchased a GE Refrigerator with a small dent in the door, saving us hundreds of dollars! We were going to install on our own until we took nearly 3 hours removing the old fridge from the house!! Called Vinnie about his delivery team doing the install and cutting us a break on the install fee seeing as to how we had already removed old unit. He said he would work with us on cutting the fee accordingly. We are hoping for a very impressive and prompt install sometime next week. Keeping our fingers crossed!

great customer service, if your in need of appliances they have like new gentle used very nice…read moreappliances and I highly recommend shopping here

Was just starting the shopping process and Lorie was so helpful. the install crew of Caine and…read moreKirk were amazing. GREAT place to shop and they do repair services! go find that at Home Depot......

From the owner: Since 1977 Carl’s Appliance has been family owned and operated. Carl has focused on building his…read morebusiness for the community. Taking care of his customers not only through the buying experience with his no pressure Sales Representatives but, also providing a Professional Installation Crew to install your investment. Carl takes great pride in his quality appliance repair service with Factory Certified Service Technicians. For all the DIY customers out there contact our parts department for all your appliance repair parts needs. Carl’s Appliance is a local small business that is here for you! Being a member of the “BrandSource Buying Group” we can offer competitive prices on high quality brands featuring Speed Queen, Kitchen Aid, Whirlpool, Maytag, Amana, Frigidaire, Frigidaire Gallery, Frigidaire Professional, Sharp, Broan, LG, Bosch, Thor and more. Carl’s Appliance was voted “Michigan BrandSource Dealer of The Year” and “The Best Place to Buy Appliances in Genesee, Lapeer, and Northern Oakland Counties” by The Flint Journal Survey!!

Very clean and well maintained store with an excellent selection of houseplants and cactus and…read moresucculents. Friendly and helpful employees. Alexander was especially helpful with checkout and navigating through the store. It's in a great location as well, with plenty of parking and an easy in and out.

I just purchased a Whirlpool Electric Oven Range at the Hill Road Store, and Robert has been…read moreextremely helpful and provided an exceptional, professional service that was thorough and helpful.