Startling experience on the phone.
I was calling for a friend to ask about guided tours in English. I was told only tours in German were still available that day, so I thanked the woman I spoke with and hung up. I then called a second time to ask if it would be worth it for an English speaker to attend a tour in German; the same woman told me no, it would be boring. So I thanked her and hung up.
I then had an idea - maybe they had an audio tour, or a transcript of the tour in English for visitors with hearing problems. I then called back, apologized for calling so much, and asked her about audio tours/transcripts in English.
The same woman I'd spoken with on the two previous calls answered the phone, and upon hearing my questions became far more frustrated than was warranted and said something very close to "You can keep calling five more times, and I told you the last five times, there are only German tours still available and none in English."
Obviously she didn't swear at me or shout, but I was absolutely shocked that somebody handling the phones for such a fantastic institution was so exasperated/rude. I just couldn't believe how dismissive this person was after I had gone so far as to apologize for calling three times (which I didn't have to; it's her job to answer the phones, and the wait time to get through to her was less than 15 seconds each time - it's not like the phone was ringing off the hook).
I can sympathize to an extent though, she's probably just frustrated because she's realized she answers phones for a living (here's a link for her if she happens to read my comment: http://tinyurl.com/ogg6qrv ).
(I gave them 2 stars as I haven't physically visited, so I figured I'd just go with their average) read more