This company 'sparkle and shine' has been taken over by swicare (Late '13) and during the takeover process my house keys were lost. Apart from being irresponsible in losing the keys in the first place, when I requested finacially assistance for replacing the barrels of the locks the managements sent a series of over-emotional, defensive e-mails from the managing director Sarah stating that because I had not signed a 'key responsibility document' during the transfer process they were not legally liable and therefore would do 'absolutly nothing' about my problem (and that is a quote from one of the e-mails, see below). I would not trust them with the keys to your house and if you do then please make sure all the paperwork is in order because if you have a problem it is unlikely to be resolved in any satisfactory manner if you don't. I should also state that although the cleaning was adequate it was much better before the take over when Ann-Marie was in charge and I would advise DAB hands as a more professional, high quality service. I have added our latest e-mail conversation so you can draw your own conclusions as to whether you want to use them - you will have to read from the bottom up :) Original message From: Karen Mifsud Date:22/03/2014 20:09 (GMT+00:00) To: Sarah Subject: Re: Lost keys Dear Sarah Your reply is yet again another over emotional response to a professional problem. My contact with you has been formal as we have no relationship which would make this 'friendly'. You were never interested in the details of what I was asking for, being defensive and trying to defer responsibility from your very first reply. I have never mentioned solicitors in my correspondence with you so this is yet again another example of you inferring things I have never mentioned and given your view that nothing counts unless it is committed to paper I find this ironic! I do think your entire response to my complaint has been unprofessional any I will try to make as many people as possible aware of this problem with your company. I have never debated your legal liability but I do think you have a professional liability given you took over the company and the keys were lost during the takeover. And whilst it is a shame I can't do more to get you to admit accountability I do find you defensive/emotional response confirms this. Regards Karen Sent from my iPhone On 22 Mar 2014, at 17:06, Sarah sarah@swicare.co.uk wrote: Hi Karen I believe that anyone that is being accused of being unprofessional and threatened in the way that you have done would behave and respond as i have. Had you explained fully the cost and the work that was required before taking the tact that you did, the conversation may have ended differently. As it is, i do not appreciate your threats, i do not appreciate your accusations and if you cannot have a conversation without using such tactics then you are exactly right and you do what you have to and i will do nothing. I have not threatened you or accused you of anything and i repeat had you taken a more friendly approach we could maybe of negotiated. £30 is nothing to me and I probably would have just given it to you as a gift had you said you were so desperate for it but your attitude has brushed me completely up the wrong way. I have no legal responsibility to see you right but i would of if you had communicated in a less hostile way. Thanks and i will wait and hear from your solicitor which will cost a lot more than £30. Sarah Sent from Samsung Mobile on O2 read more