My Fiancee was recently in a serious car accident. We have subsequently moved into her parents house, and she has had a hard time keeping on top of any housework. While her parents were away, we went away for the weekend, and hired Sparkling Clean to have the house ship shape for their return. At first, we were happy to have a company that was willing to price match quotes we had received from others. Veronica was happy to assure us that they would be able to handle all the work we needed done at a reasonable price. Upon our return, we found that very little (if anything) had been cleaned, phoned and left a message. I just got off the phone with Veronica 5 minutes ago (before writing this post). She assured me that it was in fact us who had unrealistic expectations for the price we paid. Had we paid the full price (over 300 dollars) we would have had a full service clean, but because we had only paid $150, all we could receive was "2 or 3 cleaners doing the best they could for 2 hours". In fact, she assured us, "they went 20 minutes overtime". She reminded me of the fact that "you can't get a Mercedes for the price of a used volkwagen", was unwilling to provide a refund, and re-assured me that the only reason she took this job in the first place was because she felt bad for my fiancee who had been in a car accident. On multiple occasions, she reminded me that she has many satisfied clients, and is a leader in cleaning in the lower mainland. I offered her the following feedback: Sparkling Clean should adjust their pricing model to reflect services rendered, rather than hours worked. Ultimately, despite giving clear instructions, the job was not completed to our satisfaction. If she does not feel that her company will leave customers satisfied (i.e. they expect a mercedes when they'll get a used volkswagen), she should turn down the job so her customers are not left unsatisfied. She thanked us for our feedback, though I don't believe it was well received. We will not be returning to this business. I would not recommend it. read more

I just recently finished building a 5000 square foot home and was getting ready to move in. I decided to call a cleaning company to come and help me prepare the home. I phoned a company (not yours), made an appointment for the day before move in day, and waited in excitement. By the time the cleaning company showed up, four hours late, I was getting nervous. It was already mid afternoon and there was still a lot of work to do before the house would be ready. The crew finally showed up and reluctantly got to work, two out of three of them even told me that this was their last day and that they hated their jobs. My stomach started to turn. This was not looking good. An hour later they were still working in the same room that they had started in and it didn't look much better. Long story short, they ended up being told by their boss to leave the job because they had underestimated the amount of work that needed to be done. So there I was, alone, in my new home that was nowhere near ready to move in. In panic and desperation I began phoning other local cleaners to come and finish the job. Things weren't looking good until I fell upon "Sparkling Clean". The owner, Veronica, was like an angel amidst my dreadful situation. She assured me that her crew would be able to handle the job and that I would be ready to move in the next day. They came all the way to North Vancouver on a Friday night and got right to work. They did an excellent job, making sure to get all the little spots that some would forget about. They were so professional and they genuinely cared about doing a good job. Five hours later the job was done and I was ready for the long day ahead of me. I owe a great amount of thanks to "Sparkling Clean" for coming to my rescue. I have recommended them to friends and I will definitely use them again in the future. Thanks Sparkling Clean!!! Mariana, North Vancouver BC read more

Great cleaning company. Comes to clean condos and offices on short notice, and always does a professional cleaning job. Gets in the corners, and under the counters--I always check the nooks and crannies! read more

Please avoid this company at all costs, I should have listened to Sue, the pervious poster, before booking with this company. Horrible service. read more