The staff and Dr Ferguson were so amazing and attentive. Not only did they get me in in a pinch,…read morethey also were SO loving to my boy! It was also amazingly clean and roomy!

I had an unwelcoming experience at crossover today. My dog bailey has been there before few months…read moreago brought her in for full blood work up for seizers she started having. . And was given some meds to give her twice a day and see how she performs. Well over all this time she only had a few break through that only lasted a few min and she would recover we dont miss medication just break through ones I understand well today i came home found her in deep thrall of full grand mall that lasted 30 full min while i called ur clinic i told receptionist that i need to bring her in and get emergency meds to get her calm an get her temp down before she dies i was told they could not take her because they wete full of appointments i explained she is in 35 min siecer with high hart and temp and i am in hickory creek. Tbey said bring her to emergency i explained i have to get her temp down asap and your location is 28 min from my house the emergency is 40 . So I will need to bring her in. I told them she was on verge of death by time i get there full hour continius seizer i was first told her temp was 108 and they got her seizers to stop and temp down to 105. They gave me sum new meds recommended i bring her to emergency so they can watch her over night. So i said okay . I was presented my bill and paid. Not being shown what all the charges were until after i paid. So i asked there is a chage for after hours emergency i asked what it was for and stated i am here during hours and was told oh thats just what it says i then repeated all nicley that words mean things and is there a during hours emergency line that could be applied instead. Receptionist did not like this and stated i should have taken her to emergency like they suvgested i then told her that if i would have done that her organs would have all began to fail since her temp wad 108 just getting there another 20 min would have meant life or death she got snarky and statef u should be thankful that we saved ur dog i then began to get upset if i would have listened to them and not arrived there to get her temp down she eould jave been dead. . And thst me bringing here to ur location due to length of seizer body temp ect is what ssved her. And i also at that time now being annoyed did say i did just pay you as well to give her care and said the f word. . I shouldnt have ur vet then came out said same thing and said she didnt like my tone and that your place was full and they stopped everything to help her even that one customer had anxiety attack because the doctor was working on bailey and not her dog. I sure would have thought a dog in distress more important than lady with anxiety. Then she demanded I leave and not return. Worst experience in my life to be treated this wsy just trying to save my dog Also charged for certain amount of medication see photos and received way short dosage and total number. Here is link to the phone call interactions showing lack of empathy and help for my dog. once again she had been having a seizer for over an hour by the time I arrived i live 30 min from vet, and they were suggesting as they did the other person that did a review with complaint that I take her another 25 min away. Time is of the essence in these issues, and they simply could care less. https://drive.google.com/drive/folders/1Y8IP3fT-t_rTjfHwB99o34sIOtMm-oFG?usp=sharing

My wife and I brought our doodle Milo in today and couldn't have asked for a better experience…read more From the front desk to the vet tech to the doctor, everyone was kind, caring, and incredibly attentive to both us and our fur baby. Truly stellar service -- if you ever have an emergency, this is absolutely the place to go. Highly recommend!

I went in there today after my foster attacked my dog. Once I arrived the man at the front was nice…read moreand helpful I waited patiently with both dogs (safely separated) for about 30 mins. All good I understand and would've waited forever for my baby. Then a nurse came out pet the foster dog who had a cut on her lip and didn't touch my dog who had a puncture wound near her neck. Instead I offered her a picture when I realized she wasn't even going to check my dog at all. She said it didn't look that serious and we can either wait 5-6 hours or go to Bentonville animal urgent care. We got in the car and began driving. On the way the org my foster was through called me and said they couldn't cover the price of urgent care. Once again I understand but my dog has still not even been actually looked at and no one seems to want to help me. At this point I just need to know if she's going to be okay. I asked the org if there was anything else to do. They said they'd get back to me. Then when we stopped so I could reach out to some of my personal connections I received a text from the org. "Springdale emergency clinic said they evaluated your dog and "the cut" was not very deep so they think she will be okay." EVALUATED???? WHEN? I was with my baby the entire time there was no "evaluation" she didn't even see the "cut" other than a blurry picture I had to offer her. Anyways my connection helps me clean her up as best she could so I can take her in to get STITCHES for her PUNCTURE WOUND tomorrow. This place is lazy. I understand they are exhausted and have other patients to see but sending a nurse out who doesn't even touch the dog. THATS ABSURD. They should've just let me wait to get back there I would've done that happily. This place is a joke. Needs more caring and loving staff.

Thank you very much for getting Rufus back on his feet . js .from Texas …read more I can't begin to explain why I care about this big ,sweet,moody, crazy funny bull,but he's very interesting and entertaining.:) :) :) :) :) :) :) :) :) thanks again

if I could rate 0 stars I would. the female vet shamed me for considering my options about my dogs…read morediabete healthcare options then when obviolsuy overwhelmed (crying) at the front desk when checking out the front desk lady asked if I had a good appointmen... idiotic front desk and inconsiderate and not understanding vets.

We recently moved to the area and after a lot of research we chose Hancock for our nine year old…read moreBorder Collie mix. She has no health issues so it was a simple annual visit with vaccines. We were very impressed with the reception area that offered juice, coffee, water and soda as well as some freebie items like balls and bags. The exam rooms are very clean and smell pleasant. Everyone was so friendly and treated us like old customers. They do offer a lot of services that are not common, like genetic blood work so they will ask you if you are interested but I didn't feel pressured just informed. I felt listened to and comfortable letting them take our dog for her routine testings.

If your looking for a great veterinarian for your pet you need to come here. These people are so…read moregood with taking care of your pet. I've been here in the past and can't say enough great things about this place.

Dr. Anthony, Dr. Holley, and Dr. Parsele did a great job helping our cat overcome a health scare…read morethis week.

It is sad the lack of care and understanding the staff show to people. I have been a long term…read morecustomer, within this time I have sat in the waiting room for an hour with my dog bleeding all over me, another time got told I would be charged for a miscommunication on their part. I have moved and had such an amazing experience at another vet!

They saved my toy poodle, Hamish…read more I called my regular vet, who had seen 11-year-old Hamish (and our other dogs) since he was a tiny puppy after he was attacked by another dog. I asked if I can bring him in right away. They said, "We can't fit you in. Sorry." I begged and said he might die. They did not care. They told me they might be able to fit me in the NEXT DAY in the afternoon. I slammed down the phone and said I'd never be back. I called Wedington Animal Hospital, and they didn't ask any questions. They said to bring him in IMMEDIATELY. I did, and they saved him. He was there for a couple of days, and they made sure he would recover and be OK. They will always be our vets as long as we live in this area. Hamish loved the people, and he's now 12 years old and as feisty as ever. Thanks for taking care of our little guy, Wedington Animal Hospital. You are the place we always recommend to people who ask for references. (I also tell them who NOT to go to ... *cough* Cornerstone Animal Hospital ... *cough*.)

Walked in for the first appointment. No one greeted us. We stood there for a while. Several people…read morewere in the receptionist area just talking to each other and one of the girls asked have you been helped and we said no and then she was like someone will be right with you. I was talking to her coworker about something not even worked related because we heard the conversation. When we were finally greeted the woman asked if we had weighed our dog. I've never weighed my dog in my life myself when I've gone to a vet, so I thought it was weird that they even expected us to do that. Just overall not a good vibe when we got there and no not didn't even do the appointment.

Highly recommend this place for your pet's care. Very kind people, I brought my male cat in for a…read morecheck up after a health scare and they were gentle and thoroughly examined him. I had scheduled a vaccination, Dr told me his temp was a little too elevated and to wait on the vaccine which I thought was so respectable. It is relevant that they value health and safety over getting paid and I think that's so admirable. Very grateful for their care and I will recommend them to others from now on!

This is a great vet. They only see dogs and cats but they are in great hands. It is a family run…read morebusiness. Dr. Cypher's kids are both techs and I love that there seems to be no turnover so it feels like a big family. I am motivated to write today because of their skill in acupuncture. One of my dogs is getting pretty old and he pulled a muscle in his back so badly that his vertebrae was out of alignment. They were able to find time for us on short notice. He went from barley able to move to climbing back into bed and basically normal behavior after one treatment. The anti-inflammatory and pain killers help but the improvement is dramatic. This is a video of him enjoying a cow ear while the acupuncture takes effect. You might be able to hear the ambient bird songs chirping in the background and the dim light was a nice touch. It feels zen every time but this was exquisite.

Faithful Friends has been taking care of our dogs for 9 years. Everyone there is so caring and…read morecompassionate. Dr Young is GREAT!!!! She went above and beyond helping Abby with her infected pressure sores!! She researched new innovative treatments that helped Abby recover so quickly. We are blessed to have Dr Young as our vet!!!!!

Took my fur baby in to get his teeth cleaned, tech mentioned that maybe there would be a few that…read morehad to be pulled. The surgery tech or a Dr never looked in his mouth with me at drop-off, just made a comment about possibly having to pull a few teeth. Sign here! I get that somewhat, but seriously, if its that bad, call after you do the xrays. THEY PULLED 12 and didn't even have the courtesy to call and discuss the problem he was having or could have before they proceeded with the cleaning BTW, it was some bone loss. Tech said it was preventative extractions so he doesnt have problems down the road. Who in the world can determine thats going to even happen? Really. He had no symptoms of an abcess or problems of any kind to my knowledge when i dropped him off. At pick up she mentioned only one thing that had to be cleaned up in his mouth. Sorry, can't recall, I was already seething and devastated. I am so livid about the lack of conversation and not given the courtesy to make my decision based on a discussion with the Dr. I should have the respect and opportunity to be part of this decision, It is MY dog!!!! When I picked him up, pay first, then we will give you your dog. I go into the exam room for the results, no doctor, just the surgery tech telling me what THEY DECIDED TO DO, gave me the meds and an xray paper copy, and bye bye. This service was the most discusting display of vet care I've ever ever experienced. The next morning I got a TEXT to see how he was. I didnt even get the courtesy of a voice. The surgery tech knew how upset i was when I picked him up, and still no call. THIS practice has become ordinary, nothing special. FAITHFUl FRIENDS used to be one of the best in town. Guess our fur babies are getting the same kind of health care most of us humans are getting these days. How did this experience make me fee? It feels like nothing more then a money grab. How sad it that? Cost, 1000.00 dollars.