This is for the poor customer service this company has fallen too. Extremely high billing. Zero follow-thru with promises made. Assurances that mean nothing. Still going thru the process of receiving credit for the criminal charging that Spectrum does on a daily basis. Hopefully one day this company will face federal charges for its business practices. read more

I visited the location to return my equipment after recently ending my service due to a move. I brought two boxes of Spectrum equipment and expected a straightforward return process. Upon entering, I waited to be assisted and was then told by the customer service representative that they could not accept my return without a valid ID. This was frustrating, especially considering I never needed to show ID to begin my service, nor to make monthly payments over the last decade. I explained this to the representative, but was referred to a manager who reiterated that without ID, they could not accept the return or provide proof of receipt. I even offered to verify my account information as a long-time customer to confirm ownership of the equipment, but was told that was not acceptable. Left with no choice, I left the Spectrum equipment at the store and walked away without any proof of return or assurance that it was properly processed. This experience reflects extremely poor customer service and a lack of flexibility or reasonable problem-solving. After being a customer for many years, I expected far better treatment and understanding. Very disappointed. read more

Please train your employees to be more respectable to their customers.I am a person with a learning disability and I told one of the workers that I have a focus problem.My phone was acting up and I brought it back here to show it to someone because advertisements were overriding everything on my phone.They did try to show me how to take care of it but with a focus problem it was hard to follow what he was saying.He did mention that I was holding up the line because I was having a hard time trying to focus on what he was saying about the phone.I was extremely disappointed with the service that I did get.I felt like i should have stayed home.I did fix it on my own when I got home.A waste of time and gas on my part . read more

My first visit to set up my internet was good, however after that not so good. I went to set up TV and asked for Luis. There was no need for an appt because there was no one there...when Luis was available I went to his desk and he told me he needed to go in the back. I waited for over 10 minutes and finally left. When it came time to install our internet the tech who did not speak good English did not communicate properly to my wife our equipment and we later found out we did not have the proper equipment. I ended up going to Best Buy to buy my own equipment. We were told we needed an extra piece of equipment and I wanted something real simple...one piece for everything. Spectrum needs to learn customer service and communication. read more

My 84 yr old father passed away in April of 2022. My mother (81) moved out of the home ( it was my sisters and she sold it) in October of 2022. My mom returned the equipment through UPS. We just realized that the automatic payment was still coming out. I called and they REFUSE to do anything about it. It's disgusting that they would take advantage of seniors that may not be quite as aware of things as they used to be. SHAME ON YOU SPECTRUM. BTW, the new owners have not moved into the house so no one has used the service and they verified that on the phone. read more

I can only speak about my experience that I had Wednesday October 4th! Went in to turn in a dvr box that I did not need and to set up a transfer of service - Perfect timing, as soon as I walked in and young man - Chris - asked how he could help - 20 minutes later, he informed me about Xume from spectrum - and three boxes later I was out the door !! Cannot express enough how professional, genuine, informative and courteous he was !! The manager even came out and I thanked her for such a great experience !! Please ask for Chris (I'm sure all others are great) on ur next visit to this store!!! Mike A read more

Worst help on support. Nobody gets back to you when they say they will. I would never recommend them to anyone.

This is a follow up on my earlier review. After being told that the stores 99.99% reliable system was down, I waited five hours and decided to call them to see if they were back on line so I could exchange my defective cable box. I call the number listed and found myself trapped on the snare of their computer-driven menu system. After pounding the "0" key multiple times I finally reached a human. Told her I was just trying to ascertain if the system at my local store was back up. She apologized but told me she couldn't check BECAUSE THE STORE DOESNT HAVE A PHONE!!! This is a 'communications company"? Lord save us. So my only option now is to drive back to the store. Oh, by the way, I had an appointment (which they couldn't honor).: Did you think they would call me/text me to tell me to come in? Nah,that would require THINKING and actual customer service. read more

This place doesn't even deserve one star. It was terrible. I went in to drop off my equipment and their sign in tablet didn't work. So a guy who worked there finally came out and I told him it wasn't working. He was rude and told me I had to sign in and that it would be at least a 30 minute wait. 30 min ? TO GIVE YOU BACK YOUR OWN EQUIPMENT? I left and will never be going back here again. They are were very rude and clearly don't care about the customers. read more

I spend the winter in a gate resort they hade spectrum internet for 3 years and has never worked . Tecks keep coming out once a month and still no improvement. read more

The absolute worst company out there. Just moved into a somewhat new subdivision in Saint Cloud. People already living in subdivision and no lie spectrum is alarmed with every tech that comes out, that the subdivision has fiber. It will be a week and 3 techs later and four phone calls that we still don't have internet service or tv. It's either spectrum or dish and I don't like either. If I didn't have to have them, I wouldn't. Terrible, terrible, terrible!!! read more

Absolutely worst, slow customer service. 4 workers here and 3 of them in the back. Have been waiting for 30 mins and the wait line is not close to getting through. read more