I cancelled my service a month ago and they continue to hound me.. they just don't stop trying to get you to sign up and keep charging.. .. customer service is forced to ask uou a trail of annoying questions.. Enough is enough read more

Our internet failed at 4am this morning, so I called to see if there was an outage in the area, but there wasn't. The customer service rep walked me through the troubleshooting process and it still didn't work. They immediately scheduled a service technician to come only hours later. The modem was the problem and they switched it out. Thankfully, the internet was back up and running merely minutes later. Thank you spectrum read more

Spectrum - Spectrum modem - Internet Service Providers Near Me

One of the worst experiences of my life dealing with a company. Called Spectrum to cancel my tv/cable and wifi service, and had to endure 38 minutes of their rep (Jessie - would not give her last name) trying to convince me not to cancel. Spectrum should be ashamed on how they deal with their clients. read more

Spectrum - Internet Service Providers Near Me

I called for information and they created a account for me without my consent that I told him I wasn't interested in the services because of all the bad reviews I had seen on the yelp app and the guy told me he hopes I get shot that's crazy read more

1/5 Stars - Dishonest Billing Practices and Horrible Customer Service I have been a loyal Spectrum customer for over eight years. When my bill increased yet again, I decided to switch to Starlink for a lower, consistent rate. On February 4th, I called Spectrum to cancel my service to ensure I wouldn't be billed for the upcoming month (my billing cycle starts on the 13th). I was transferred to the retention department, who offered to lower my bill to $21.25 a month to keep me. I agreed to try it for one month as a side-by-side comparison with my new Starlink service. Despite calling 9 days before my billing date, Spectrum charged me the full $81.25 on February 13th. When I called back to address this, I was told they couldn't prorate my final bill because I was canceling, despite the fact that I called to cancel (or adjust) the service before the billing date. This feels incredibly dishonest! Promising a lower rate to keep a customer, only to bill them the old rate anyway. I am finalizing my switch to Starlink. If you are considering Spectrum, be prepared for hidden fee increases and a massive headache if you try to leave. read more

Whoever tf runs the North hills to Northridge area has caused me $700 in service for the worst Internet and I've had it for 3 years. The last few months has been abysmal when they did an update for upgraded services out here. It's literally costing me my remote work and it seems like this company doesn't care to fix it. I've had a technician show up out here and they've tried giving me credits to my service and I tell them I don't want it. I want to ACTUALLY work in 2025 with everyone else getting laid off and this is just awful. I can't do this anymore and if I end up without work at my job I 190% blame spectrum. I'm a software engineer out here with a remote to hybrid job. So having. No connection or choppy service consistently needing to be reset and devices turned back off and on is ridiculous. I'm paying for their highest Internet for the record and beforehand it was working well. Whatever they did with the new service updates is ruining my life. I doubt any person on their higher ups knows or even cares but I might have to setup a class action at this point based on how many individuals also have been dealing with this issue in the area. So leaving this here as a notice that they were good before, but after $700 and job risks I can't deal with this anymore. Do with this information as you will if you're paying for only internet out here. Literally only internet so just...I'm at tears man. Blaming spectrum if I lose my job over this read more

Absolute overrated garbage internet. Anything I do play video games or watch anything or do anything this internet is absolute garbage and I don't recommend anyone getting this internet. Look for a different internet. I'm going to get a new internet when I move out read more

Walked in with no appointment and was greeted right away. Our team members name was francisco. Chavez was very helpful and explained everything about our new phone. We're very pleased with the service. He provided very professional and courteous and a good representative for this location was very pleased with the Spectrum service we received today a lot had to do with his attention to the matter. read more

I was in a rush today when changing my cell phone to Spectrum and had great service from Lis at the Lakewood store. She got me in and out and off to my meeting in a timely manner and it did not cost me any extra money. She is great and provided excellent service. read more

Absolutely terrible service in Encino - internet was always going down and it would take days to restore service. I called customer service and the person named Sierra in Texas was the worst! condescending and wouldn't listen to a word. Trying to cancel the service was even worse - they tried to ask the most personal questions and then refused to cancel the service. read more

Horrible company the sales man wasted my time asking so many questions about my phone when in fact I was just asking him for internet assistance paper or link to fill application for low income internet. After waiting for a long period of time he put me on hold and came back with an offer of a new phone I was so pissed off that I hangout the phone on his face. All this company does is pisse off clients unfortunately I have to stay with them because they are a monopoly and I don't understand how our government permits a monopoly to run us the way they want. Terrible company read more

no stars, nothing, scam--you have to enter address to check coverage in your area- then you can check packages and pricing then log out after checking and the next thing you know there is a guy at your door saying they have a work order-you say no you don't and they offer to show it to you like it matters when you didn't ask for anything very pushy scam read more

Spectrum internet service is the worst service I have ever ordered. I pay for high speed and I am always disconnecting from the network and even my shows freeze . I'm so sick of them . If they weren't the only approved hoa provider I would have got rid of them long time ago. read more

Not a fan of their business model nor the quality of their service. Wish there were alternatives in Los Angeles area. They will charge you an arm and a leg for everything. read more

Lines broken in the street for a few months and only offering and 20.00 credit. Been a customer for years and the service is shotty and the customer service is terrible. They are also on a 30 day pre billing cycle so when you cancel they do not offer proration if you are a day into the next cycle. read more

Over charge for the service has never done. Poor internet connection. Over sale. Bad bad bad don't not use them by their persists sales.

I would give Spectrum a zero if I could (or a negative number). Absolutely the worst run business I have been forced to use. I say forced to use because it is the only way to see the Dodgers locally. What a pathetic business plan. I will not live in LA for long and will NEVER buy or interact with a Spectrum/Charter Business ever agin in my life. Awful, awful. read more

Not good is not enough to rate experience with spectrum they really suck change from atnt to spectrum worst decision internet outage is almost an everyday thing with them canceling tomorrow ang going back to AtNT read more

I canceled my spectrum because the price I was given was just an introductory price and that wasn't articulated to me so after the first year it increased 50% then I canceled my service and they kept charging me after I canceled my service and put a collections on my account after disputing it for literally years I finally decided to pay it but this is a shady company guys don't even mess with them... read more

Hi my name is shasha from Los angrkes..i'm really happy with service and assistance from spectrum agent mobil from tampa,her name is Melisa,she was super suoer nice..she was helped full a lot..i'm happy for everything she's done..thanknyou Melisa .. read more

I recently switched to Spectrum Mobile. They said they would pay me for the buy out of my phones from Verizon. I was recently in a major car accident. I received a call from Spectrum letting me know that my account was not paid on time. I said I was sorry I was in a major car accident and just now getting back on my feet. I would pay that account today. I was told sorry we can't pay you the $2,000.00 due you because your bill of $125.00 went delinquent. I explained that I was in a major car accident. I was told sorry. Verizon would have worked with me. Don't have any major life issues if you need something from this company. They don't care about their customers. read more

Be aware, if you have any issues or problems with your spectrum, it could be quite the negative experience. I had to wait 4 days for an appointment. No service at all and then finally on the day of the appointment, no one arrived, or showed up at 5 pm ( which is the only time they had available ) I called at 6:00 and supposedly, they were on their way. I called again at 6:30and told the same. Third call at 7:00 and yet another lie saying they would be there within 20 minutes. They arrived at 8 PM. Absolutely ridiculous. They did fix the problem but no compensation, discount, or anything was offered ( imagine no Wi-Fi, Internet, television for 4 days ) read more

Spectrum is the worst internet service provider. They closed my account by mistake. We talk to phone for hours to get the internet back. But the worst part is they reactivated the new account with all the education discount removed. Have to call again and on the phone with different departments and still was not able to and everything goes to a different. I have to explain the issue again. Still haven't able to fix the issue. Never go to Specturm if you have different provider. read more

Please be aware. Spectrum has terrible customer service. Reps come to your house offering great deals. The bills fluctuate and then they charge for the "free" tablet they offer if you sign up. When calling for help to understand the billing you are passed around. First the account is inactive but the outstanding bill is $4.99 then the rep says the account is closed. I called to close 2x. Not a reliable company. WiFi is spotty. I am very unhappy with the amount I paid for a "free" bonus item. Do not use this company. read more

i wish this could be negative stars.. SUCH a waste of my morning on calls and chats for 3 hours now .. the representatives don't seem to know what they're doing.. I was told I could set up a second SIM on my phone to get cheaper internet bill.. DONT DO IT... it canceled my original provider plan. none gave instructions and they cant get me a transfer pin without text message but i dont have text messaging.. its such a niche situations but the WORSE every time you connect on chat you have to reinput your information every single time. I just transferred chats 4 times.. because the reps waste your time acting like they can help you until they say oh that's a different department and then they transfer you and then every single time you have to input your name address phone number code account number every single time I've transferred four times in the last 30 minutes every single time it insane. And by the way, the transfer code that I need Verizon just gives it to you over the phone. You don't need to verify on text message or email or go back-and-forth. It's so insane I hate spectrum so much. read more

I'm not talking about some store. I wanted to leave a review about spectrum internet. It's just crap. Absolutely useless for online gaming. Latency, laggs and everything. The main problem is their shameful unloading speed. I'm playing against third world countries and they have a much better internet!! Just a shame read more

In dispute with Disney and stopped airing ESPN and ABC Just when football season starts. My guess is Spectrum will give us Huge price increase. Switching providers on Monday read more

Good performance with their internet service, but communication is poor. They failed to inform customers with by Email that they should get the 'Version 3.1 Modem' because many customers noticed slow speed & sluggishness with the old modem. read more

SPECTRUM / VERIZON's "DEAL" WARNING ! Do NOT BUY A "MOTOROLA 5G" PHONE FROM SPECTRUM! SPECTRUM "KNOWS" these phone these phones have SERIOUS Cell Phone 'compatibility issues' (with their service), yet SPECTRUM continues to sell them to customers anyway! The "SPECTRUM DEAL": For one year, 'Unlimited' cellphone service, Free texting and mobile Internet as well. They also include 50/Mbs home Internet at $49.99 per month! "IF" YOUR phone IS compatible, this can be a very good offer, however, that "compatible cell phone list" is extremely short and none of my four phones would operate with Spectrum! Chances are your phone won't qualify either. Now SPECTRUM convinced me to buy (a fifth) "Spectrum Cellphone" that WOULD be compatible, BUT IS NOT! It is a "MOTOROLA 5G" that CAN access the Internet, but REFUSES to 'activate' PHONE Call Service! The Techs went round and round with new Sim cards and many calls to advanced tech support, many more button 'commands', but still "no-go"! After three visits to the Spectrum mall store (and many lost hours) I asked for a replacement phone, but Spectrum refused! SPECTRUM knew I had working cell service with AT&T because we used my phone for test calls to the Motorola. After three "Advanced Spectrum Repair tickets" there were STILL NO solutions! Then SPECTRUM convinced me to SEND the defective phone to MOTOROLA Repairs. More bad news, the "repaired phone" STILL would not activate for phone calls and the TECH MUTTERED: "YEA, we've had a LOT of problems with these Motorola's"! At this point I was more than upset and I demanded a REPLACEMENT phone, but "Oh' NO"!.. BECAUSE "I "possessed" the phone for more than 30 DAYS there was NO WAY SPECTRUM would replace it because that POS SPECTRUM MOTOROLA phone was now "mine"! When pressed, Spectrum WILL ADMIT they have 'MAJOR ISSUES" with Motorola 5G's since day 1, yet SPECTRUM/VERIZON CONTINUES to SELL these DEFECTIVE/mis-matched Motorola's to unsuspecting customers TODAY in 41 STATES! $200.00 plus taxes and fees, and countless hours of lost time and frustrations! (I would be first to signup for a class action lawsuit against SPECTRUM!) Next I realized that SPECTRUM bumped up my monthly bill to that $49.99, but they are on 'auto-pay' and I didn't notice it until month two. Then SPECTRUM REFUSED a refund, but would return to my original billing amount and would not bill again until the overbilling was zero. So where is my MOTOROLA G5 now? It's STILL back at 'Motorola Service' and it is now going on week two of waiting. People, this is now month FOUR and remains beyond outrageous! Finally, HOW MANY calls did I make with that bozo Motorola 5G? NOT ONE! Please alert your family, friends and neighbors about this SPECTRUM/VERIZON/MOTOROLA scam. read more

Spectrum is about the worst company I've ever worked with in my entire life. I needed help with activating a new line. I switched over to Spectrum and both agents were rude the supervisor and the representative who assisted me to begin with I am regretting my decision to transfer to Spectrum, I haven't even made a phone call. I can guarantee when I make my first call, and it drops.... I will probably kill myself. read more

Daniel is an incompetent assh*le. He called my name and when I came up to his station and said hello, he ignored me (he was smiling at something on his screen). He finally acknowledged me and was rude about it. He told me I had issues with a brand new phone that wasn't connecting to internet and sent me to Apple to get it fixed. Apple looked at it and said the issue was with Spectrum. He also took 6 pictures of my licenses on his phone and said he needed my social security number if I wanted him to help me. He didn't help... I took it to a different location and they helped me. I would lave a -10 review if I could. read more

Spectrum is horrible. Every month there's an outage. When you call for assistance they never have a solid reason as to why it's happening. I will be canceling moving onto a different internet provider. read more

I hate Spectrum, I left their WiFi services because they were too high and they raised my mobile services by $20, when I left their WiFi services. What a ripp off. So upset, the only reason why Im still with them is because Im making payments on my daughters expensive i phone, cant wait too pay it off, cant wait to leave Spectrum. So disatisfied with them read more

The worst cable (Charter) that I have experienced. Sure the new digital cable is nice, but Spectrum has tripled its price. Try to cut off your cable right before your billing period, they don't pro-rate, so you are stuck with the full bill if you want to turn it off. read more

We just had a crazy experience. We called spectrum because the spectrum app did not have a picture although we could hear the voices. after rebooting the app, I mentioned that sometimes spectrum will give me problems and explain them to him. The original representative wanted to put our streaming onto the same modem as our telephone to help. He could not get it connected and then could not take us back to our original set up. we apparently had a router that was not a spectrum router, which is OK, but it was no longer compatible. It was so frustrating because before the call, we were all fine, and our children were using the Internet to do homework. Internet service has become a very valuable tool for school, entertainment and work. after no solution, the call ended abruptly. We became more and more concerned and called a second representative who tried her best to assist and could not get us up and running. because of the concern with the schoolwork and other issues, we requested a supervisor. The call was escalated to a third representative named Charles, who initially was in my opinion , not happy that I was asking for a credit above $10 offered. After going back-and-forth, he provided a small increase in credit but we spent a lot of time to get there. To my surprise, after that discussion, he went above and beyond by asking if he could assist in trying to get us setup and running. After following his instructions and using Google mesh, my husband was able to get us up and running due to instructions from Charles. Therefore, I felt he went above and beyond because after he gave us a credit, he could've just hung up, but he did not. He chose to listen to my concerns about not having Internet service. That was well appreciated. thank you, Charles. read more

Poor custom service. You will wait on the phone for customer service for at least an hour. Then they will switch you to another department where yu will be on hold for another hour. Find another service if possible. I would give it a Negative Star if possible. read more

I called Spectrum today to cancel my service I had to wait over half an hour because I was transferred to another department apparently the person that answered was unable to help me even though she wasted the energy to gather information. I tried to explain that I moved out of my place on Oct 1 so I shouldn't be getting charged the lady started to argue with me. I asked to speak to her supervisor and she hung up in my face. This is the worst customer service that I have experienced I have had other encounters that were not bad but the minute you want to cancel the true colors of the organization comes out. They went up on my bill without even giving me a call it has been very messy and I am not ever going back to spectrum read more

Would give negative stars if possible. The worst customer service anywhere. On hold for extensive periods of time. Almost impossible to cancel service. read more

I am admittedly torn in writing this review. On one hand, the internet service I receive from Spectrum is quite good. The speed is completely acceptable and the service is reliable -- rarely do I experience an outage. Additionally, when I have visited the Spectrum Porter Ranch store (twice in the past year), I have been assisted by Robert Ortega who I find to be knowledgable, engaging, and efficient. In both instances he has been sympathetic to my situation and worked to ensure my satisfaction. However, my dissatisfaction (and the reason for a two star review) is the manner in which Spectrum bundles and charges for services. To be specific: When I went to the store in September, 2022 my only service with Spectrum was internet -- for which I was paying in excess of $100/month. Robert was able to reduce that amount to $75/month by adding (which, of course, makes no sense) the ability to watch certain (operative word certain) channels on my phone or tablet. That special offer was set to end at the end of August, 2023. I therefore went to the store (again was able to work with Robert) to see what my options were. This is where Spectrum's convoluted policies are, quite frankly, horrible. If I wanted to keep what I had (apparently there had been some sort of positive (for me) glitch so I was able to view certain channels (e.g., SNLA) that I shouldn't have been able to), the cost would increase to $175/month. If I wanted to drop everything except the internet (which I've had for years), the cost would increase to $105/month. If, however, I chose to keep the internet, drop the ability to watch TV on my mobile device, but add a landline (which I have no need for and do not want), the rate would remain the same $75/month. Robert, responding to my not wanting the landline, said that it was there if I needed/wanted it, but if I didn't it would simply be a notation on my account. Because of the cost savings, it made complete sense to do this -- despite the one-time $25 activation fee. It is absolutely unacceptable that one has to pay for bundled services -- when only a small percentage is desired. The best analogy for me is that when I go to the market to buy a quart of milk, the store doesn't require that I also buy a loaf of bread. And yet with Spectrum, if I want a particular TV channel, I would have to pay approximately $100/month for that option -- absolutely unacceptable. I will continue with Spectrum as my internet provider (for the reasons I stated at the outset of this review), but cannot, in good conscience, truly recommend them. read more

The reality of life, customer service no longer exists with personality, professionalism, excellent listening skills for communication, empathy and sympathy, (Except with Supervisor Tamara, located in North Carolina). It should be redefine as, "Call, Press the button, wait for a live agent and when one answers pray you get one that is not bringing their personal problems to work. If so, it is about to go down with the agent talking at you with absolutely no humility or integrity and lets not forget the insults. Lol's~Realness. On the other hand, you maybe blessed with ONE customer service Supervisor like TAMARA located in North Carolina (May I reiterate) that will go well and beyond the call of duty with her , "Amazing", Patience, Awesome Personality, Professionalism, Sensitivity, Respect with for her customers, Top notch listener to communicate the information to resolve the issue and keeping it real with the reason if she cannot give you what you are requesting, (Because, she must follow the company policies.) Tamara, has compassion filled with a listening ear when a customer is venting from getting an agent that is fairly new, (Customer knows when you ask for a SUPERVISOR and the agent transfer you to a Lead) Now, it is time to get your mind right because the "Lead," comes on the phone and tells you they are a Supervisor, and you know it is NOT from the Unprofessionalism from the lead that thinks they are all that and a bag of potato chips. Until, you ask for the boss that is over them and reality sinks in the customer is disappointed and annoyed from the arrogance of a want to be Supervisor, (The One from Denver, Colorado) and who the customer asked for in the first place from the lead , (Leading Every Aspect Disappointing) transfers the call to the Real Deal ~ Big Boss with the hot sauce~ Tamara, located in North Carolina. Supervisor, Tamara, from North Carolina, this customer from California, would like to give you a huge, "Shout Out," for cleaning up the mess from the obnoxious Lead and the New Agent, (He was extremely respectful and instead of saying, "Excuse Ma'am I am in training. He was faking and shaking like he was an expert and placing me on hold", and transferring me to a Lead and I asked specifically for a Supervisor." Lol's ~I must give the new agent an, "A", for being respectful and an, "E", for Effort. The Lead from Colorado gets a "F", for frustrating the customer when he knew he was NOT a Supervisor and that was exactly what I asked the agent for in the first place. "It is what it is." Tamara, from North Carolina, Apologies, that you had to clean up the mess from the new agent and lead. The worst part I was on the call for approximately 30 minutes between the new agent and lead before they finally gave me who I requested, "Supervisor." Tamara, you need to be a traveling trainer and start at Colorado. I'm just saying.. (Smile) I researched Spectrum Company reviews and the over Reviews~ 1 1/2, 2, blessing if you see a 3 or higher. That's disappointing. What have we done wrong in today's society with training employees? What is Spectrum motto or should I ask, "Code of Ethics?" Tears falling from my eyes and that is real. Tamara, your customer service as a Supervisor was, "Legendary!" (Please take time to listen to the call from the new employee and the lead in calibration. They need remedial training) Professionalism, begins at the top of the melting pot. I hope the Leads supervisor does not have the same qualities. I was extremely hurt, humiliated and disappointed. Especially, as a long time customer that has NEVER been disconnected. Always, in good standing. Even through the COVID-19. I still paid my bill. Lead had absolutely no empathy. Supervisor, Tamara, thank you for your, "Excellence", and abundance of Empathy and Realness in resolving my issue. I am forever grateful. Lead must remember, without customer theirs no jobs. That exactly how I remind myself when I go to work. It is call, "Count Your Blessings", and it is obvious Supervisor Tamara, is counting hers from the, "Awesome Personality and Kind Words," she said while resolving the issue. It is called multi-tasking! Yes!!! Tamara, you did that!'n Thank You Tamara, the only reason I am rating Spectrum with a 5, is because of the, "Fantastic Job", you did with providing NOT denying me Excellent Customer service and resolving my issue. Tamara, I am forever grateful!!!! If I could give you One billion Star's I would. Yelp only has up to 5 and the lead would get a Big Fat Zero! Tamara, keep being the Phenomenal Supervisor that you are!!! I thank God you showed up and showed out with your "Legendary Work Ethics!" Sincerely, Grateful Customer read more