I moved from Gaston, NC back to Durham in mid-December of 2025. I frequently dealt with the…read moreSherwin-Williams store in Roanoke Rapids and had a great working relationship with the staff. Once back in Durham, I stopped into the Hillsborough location in search of a different paint scheme for my new home. I spent nearly an hour mulling over paint chips and brochures. NOT ONCE was I acknowledged by any staff member, or offered assistance. I finally left with a handful of possible options. When it came time to order the paint, I left that to Four Seasons, the painters I hired. I have no intention of returning to the SW store on Hillsborough again. There is no excuse for the lack of interest they showed in me that day. There are other SW locations in the area to patronize. AVOID THIS ONE!

Tip: Do NOT use the online ordering system. The online system does not connect well into the…read morein-store point of sale system and just serves to frustrate customers and staff. It's best to call in your order or to place your order at the store. Regardless, staff are helpful and will figure things out.

I went to Reckless on a mission. I'd tested many colors on the walls of my office, found the…read moreperfect shade of gray and was subsequently disappointed by the paint quality. The sample was thin, clumpy and just of poor quality. Being an inexperienced painter in the digital age, I turned to online reviews for recommendations for high quality paint. Enter Reckless Paint, one of the only Benjamin Moore paint suppliers in the Durham/Chapel Hill area. If you're looking for an old-school, friendly paint shop, this is the place to go. The staff was knowledgeable, friendly and helpful. The owner helped me decide which type of paint I needed, matched the color perfectly to the sample I'd loved and made sure that I purchased the right amount of paint. They did mistakenly make an eggshell instead of a matte finish. I wasn't picky and could have been easily convinced that eggshell was a better option. They didn't push a 'well, eggshell is superior' sale on me. Instead, they profusely apologized and gave me a 50% discount! That's customer service. I hadn't expected anything like that (and to be honest, was completely fine with the eggshell after they showed me the eggshell paint on their walls and gave me instructions on how I should use the paint). They carried multiple types of paint (I bought and loved the low VOC Devine paint...no priming and I only needed 1 coat to cover brown walls). I also saw paint supplies- rollers, brushes, drop cloths, etc and stains for wood. When the urge to change the colors of my walls strikes again, I'll definitely return to Reckless. I'd highly recommend to anyone looking for quality paint and service.

We have bought a foreclosed home and it needed a lot of TLC. The owner Bryan went above and beyond…read morehelping amateurs find success in painting and staining some pretty beat up wood floors. We are well on our way to restoring this home with our own hands and with help of Reckless Paints. Thanks Bryan!

The guys at this store are so helpful when it comes to buying paint and giving painting tips…read more Excellent customer service!

I always use SW for my painting needs, even though there are TWO paint stores closer to my home…read more The people who work here are knowledgeable, friendly, helpful, and honest. Their products are consistently good. We went in today to get advice on refinishing our kitchen cabinets in the easiest way possible. When I told her we didn't want to prime, she suggested a paint that would most likely work well over slightly sanded cabinets. She also told us the price before mixing it to prevent sticker shock, and found a coupon we could use. She mentioned a product to clean the cabinets first, but I ignored it (again, being lazy on this very time consuming project). She brought the product to me and in a very "you really need to do this" voice without being at all pushy recommended it again. And you know what? She was absolutely right! I couldn't believe how much dirt and grease came off my cabinets even though we wipe them down all the time! I often find the paint sample area to be a bit messy with people's trash, and paint samples scattered about, but I can easily overlook this due to the high level of customer service.

Mr. Brown's 'not doing well' (per Robert Humphreys) and another long-time Franklin St business…read morecloses..bummer.

If you need a few nails, a cast iron skillet, a key made, paint or your typical hardware goods,…read moreyou'll find it right here, just a few doors down from Chapel Hill Cleaners. You'll also find that the staff here takes pride in personally assisting you, to get exactly what you need. The store is layed out in an organized manner and the staff is friendly and professional.

Excellent customer service! Great recommendations! A pleasure to work with! They love well behaved…read morefur babies & that are good citizens. Professional all the way. They know their stuff and will give you recommendations. Honesty is refreshing.

Really helpful staff, good selection…read more With lots of painting projects, I come to this Sherwin Williams store a lot. They have convenient hours, a good selection of painting accessories and the full line of Sherwin Williams paints. On any given Saturday, Patrick is there helping with recommendations. He has also been really helpful in looking up our past purchases (associated with our accounts). Great store!

Unfortunately, there was miscommunication for one reason or another. While I'm sure this store…read moresupports local contractors and larger home projects, I felt unsupported as an individual customer trying to thoughtfully personalize a smaller, cookie-cutter space. The experience left me feeling like an outsider rather than someone creating a home. I've decided to move on.

From the owner: Your local Sherwin-Williams Paint Store in Carrboro, NC, provides expert advice, premium coatings,…read morepaint matching, and professional-grade supplies to help bring complex urban projects to life. Connect with our team for expert recommendations, the right coatings and tools, and personalized support that helps you achieve professional results. As a convenient paint store near you, we offer online color tools, color consultation, wallpaper and application resources, brushes, and information on paint recycling, along with high-quality paints and options to order paint online. This store has a Spanish-speaking representative.

We don't usually shop at this Lowe's but when the item you need is showing as in stock at only this…read morestore, you go and get it !!! It was a Friday afternoon. Not too busy. We found our item in the aisle as was noted online. Self checkout was quick and efficient. No complaints here. We would stop here agin.

The customer service at Lowe's in Durham is great! I can depend on these folks to always help me…read morefind whatever I can't find on my own or to give me advice on if I'm working on a home project. Their paint department is the best too with helping in every way they can from supplies to samples and cans of paint.

Went to buy primer and paint in one specifically asked for it. Got regular paint.. and didn't…read morenotice the guy didn't add the primer until after my walls started flaking. Hire knowledgeable people please.

Very nice and helpful. Just ask as many questions and be as informative about your task as you can…read morebe. Together you will figure your needs out in a very efficient and helpful way. Highly recommended!