Not only is the service slow at this store. You have to check and wait to drop off return equipment. This sucks just as much as using their AI Chat to solve a problem... Horrible! How could they improve? Have an expedited counter for drop off equipment. If you had a designated counter person for this, it would take 5 minutes per person or less. On top of this there's a woman standing at the counter doing absolutely nothing and then takes a personnel call and keep telling people to check in on the front tablet and wait. She keeps telling everyone 30-40 minutes to wait when there is only two people on the wait screen. No concept of how long it really takes. I think I will look into dropping Spectrum all together. Just a very inefficient company that creates frustration at every turn. They just sent us new receiver boxes and tells us we have two weeks before the old boxes are disconnected. We will lose all shows on our DVR because Spectrum is forcing this change. No options for the customer to keep it. Ridiculous. If you are considering Spectrum for the first time, do your homework and find a provider that has better commitment to the customer, because this company doesn't. Cheers! read more

Spectrum - Spectrum office on Madonna Rd - Internet Service Providers Near Me - San Luis Obispo, California

As soon as I walked in, I was instructed by a lady to sign in on the iPad. I did so. I came in to return a device. I noticed 2 others waiting to turn in a device. I finally got up and asked how long the wait is to turn in a device, she said looking at about 30 minutes or so. She advised me to turn it in at UPS. I asked if I needed a box or to provide any information and she said "no they will box it up and take it" so it will be faster to drop it off at ups than an actual spectrum store? How does that make sense? She wasn't helping anyone. Just browsing on her laptop during the entire time. Maybe come up with a process to take the devices from people of have people drop off in a box and state on the iPad that they actually turned it in? Or scan in the device? Something other than this hassle. It is useless to have a process that doesn't even work. You guys are lucky you have fast internet or you wouldn't have any customers. read more

There were 8 customers in the store when it opened at 10am. The other sales person disappeared to the back and never reappeared by the time we left. Also, I do Not like the constant upselling. The "it's free for 90 days and then $30 per month" for unnecessary items. read more

Spectrum - Spectrum with only one person to serve customers - Internet Service Providers Near Me - San Luis Obispo, California

Spectrum is a joke. I experienced almost constant outages, followed by texts claiming there's an "area outage", but apparently that doesn't actually mean the surrounding area was impacted. When I finally called to cancel, they tried to flip it on me for not calling sooner. Why would I call every time my internet goes down if you're literally texting me saying it's an outage? On top of the service never working, I was paying $140/month for internet - something their own employees said isn't even a price associated with any available plan. Suddenly, when I'm canceling, I'm told I could've been paying $40 this entire time if I had just called to negotiate. So the business model is... overcharge customers unless they complain? And to top it off, I got attitude just for asking for a receipt when returning equipment. Basic accountability seems to be too much to ask. Unreliable service, misleading communication, inflated pricing, and terrible customer support. Do yourself a favor and go with literally any other provider. read more

Customer services is horrible u must wait for 30 minutes to drop old equipment no separate customer service for new products and the found not one but 2 phones on my account i dont have WTH read more

Colin was our specialist. I asked him how to lower our bill,& he had us switch to them for phone service. Now we get both of our phones for cheaper than our other provider, and our internet went from $80 a month to $30. He was so patient and helpful transferring our phones over. He is a really nice guy. 10/10 read more

I just went in to pick up a modem after signing up for services. Not only wasn't I allowed to have one because the area I was moving to "uses different modems" but the kid cancelled my entire services? You gotta work double overtime to be this special. Luckily the lady in South Carolina working Spectrums call centers was equally as inept. read more

The SLOWEST service ever. All I needed to do was return equipment and had to wait SOOOOOO long. There should be a way drop offs are quicker than people there to set up entire accounts etc. this was wild read more

Every time is a horrible experience. The "specialist" don't actually do their job to the fullest. This last visit they failed to add Xumo boxes to our account. Oh and of course they failed to add AND activate the invisible WiFi, which will only work once it's connected to the internet FIRST in the store!! They send you off with equipment that is inactive and leaves you without service. Thanks for nothing! read more

When my brother-in-law died the customer service would barely talk to us. We had to take his equipment into the San Luis Obispo office and it was a hour wait to just drop off the equipment! read more

Do not use Spectrum. Customer service has been horrible. I called to cancel tv's for my 88 year old mother who is sick and unable to be on phone. I have all info and security code the rudest woman would not cancel unless they talked to her. I told her that's impossible I guess I will have to call and be my mom and she rudely said no and that she tagged the account. My mom would now have to go in to store in person. Which is impossible. I will never ever give them our business nor any of my other family. read more

Worst customer service ever. Writing this review as I wait..it's been 45 minutes. All I needed to do was return an extra router that I didn't even ask for. Agents are super unfriendly and will skip over those that are in line. I'd say go elsewhere but it looks like the other location is just as bad. read more

Siiighhhhh..... I hate being the girl that talks crap and trashes a company, but I also highly value reviews for information when I am searching for service providers, or services, or anything basically- so I feel like it is my due diligence to offer my experience that I have had with Spectrum, in case it can help others decide whether or not they want to work with Spectrum, or simply validate the crappy experience they had as well! I will say that when I lived at my previous residence, I had Spectrum for Wifi and they were the fastest and best in my neighborhood and it worked well. And then recently....I don't know about 3-4 months ago maybe? I decided to see if they had any Cell Phone deals and by golly they did. I never activated it and it turns out I am getting on my boyfriend's plan for free, but what irritated me is they have been freaking calling me several times a day for like EIGHT+ weeks! (maybe longer but I didn't track well because I was in the middle of moving when it started so I have been busy with that major and stressful life change and I'm still recovering from a traumatic injury so my timelines are a bit blurry). I understand following up and being tenacious, but if you call your customer once a day for even 2 to 3 weeks and they're not answering or calling you back, it seems respectful to me to back the hell off! I can see calling maybe 3 times a week - like Monday, Wednesday, Friday for example- and just call once a day on those days, and leave a message! They've now gotten to the point where they've stopped leaving messages, which is even weirder.....sometimes it's just dead airspace and somebody hanging up in the message. They have been blasting me and having people call 3 to 5 times a day for eight weeks. It's disrespectful and creepy, and It actually weighed into my reasoning to cancel my services with them as they are just dang annoying. And as a nice little cherry on top when I went into the store the other day, the guy was a complete dick to me and I was just coming in to ask questions about ordering a phone. I ended up ordering a phone and service with another company, and my interaction with him was part of that - but the whole experience when put together was like red flags everywhere! Definitely run the other way! He was unwilling to help me and said I needed to call customer service and he was rude and unhelpful. Maybe if Spectrum was actually willing to help its customers with matters like mine (like other providers are willing to do), then they would have more of them. Spectrum may have services that are OK or even good, but their customer service is HORRIBLE. Like straight up really bad. And blasting me for 8+ weeks calling me several times a day and after about 5-6 weeks, they stopped leaving me messages and now they just randomly call me and don't leave a message. It's super irritating and totally disrespectful. (And weird to boot) ‍‍ I understand trying to close the sale, but it actually is off-putting and probably does the opposite of what you were hoping it will do - at least it did for me that's for sure! And when I went to call and cancel right now, even though by the grace of God I was able to *finally* accomplish what I wanted, the customer service rep just would not let it go and just kept trying to offer every single option. For example I was telling her I'm moving in with my boyfriend and he has Wi-Fi and he's putting me on his Verizon plan and she was trying to get me to talk me into making my boyfriend (who pays the bills) into switching his Wi-Fi and cell phone plan! Seriously??!? It's like back off! They are SO PUSHY, and as far as my phone service that I never activated, they take it to a creepy stalking level that is super unprofessional just in and of itself. Again, it has done the opposite of what I think they were hoping and made me decide not to work with them. In addition to the bad customer service. I feel like they have Creepy stalky sales tactics and are very pushy and overbearing. No thanks, the world is creepy and stalky enough and filled with overbearing people pushing their agenda as it is! BLECH read more

It is weird to have to wait in line for 20+ minutes to buy internet. I can't think of any other business like that. The agent was helpful and efficient and I was able to do what I wanted. I would strongly recommend doing research on offers and products online before going in as there are no stated prices or brochures in the store - you are at the whim of what the agent tells you is available - which starts with the highest tier/most expensive offering. Store has displays all of their products, so you can wander around while waiting. When I was there, the store did have an oppressive scent of what I imagine a low end strip club might smell like - an overpowering sickly sweet perfume covering unmentionable acts. While this may be taken figuratively, I only mean it in the literal sense. read more

I would not recommend getting Spectrum if you can avoid it. The first time I had workers come out to help with cable they were unable to fix the problem, took our WiFi down in the process, and left without fixing the WiFi with the cable box left wide open with wires hanging out. I had to call Spectrum to get workers out again to fix the WiFi they had taken down, as the cable box was a mess, and the WiFi wouldn't restart even with extensive troubleshooting. It took a few days to get a worker out, leaving me without WiFi and a jumbled cable box for multiple days. They recently installed fiberoptic cables and put back some of my furniture, but not all of it, leaving dirt and dust on multiple items in my apartment. While moving around my furniture, they knocked over a bottle of coffee syrup, which spilled visibly all over my shelves and was never cleaned up. No note was provided as I was out then, leaving me to clean and move everything when I returned. read more

Spectrum - messy cable box left by workers - Internet Service Providers Near Me - San Luis Obispo, California

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I've come to this store 4 times to try and return my equipment. What a total joke! Yesterday I arrived at 6:45pm. The door and internet say they close at 8pm. But the door was locked. Today I made an appointment for 3pm and their system can't find it despite my confirmation number from the website. Why the hell am I standing online to give you back your equipment? read more

Spectrum is overly expensive. They only have one store location in SLO County and are focused on maximizing profits, not on customer service. I have had several negative experiences with their service, having problems with their signal coming and going and returning their router but continuing to be billed for it. If you can find another company to handle your internet service, I suggest you go with them and not with Spectrum (formerly Charter Communications). read more

Armando took care of me and my family -- super helpful, super friendly, all good vibes. This place gets packed, but we only waited about 20 minutes, which honestly isn't bad at all. read more

After an hour in line there were 19 people in line at the store. Modem stopped working during storm and soonest service call was 2 days out. I had an interview via Zoom the next day so I spent 2+ hours waiting to get it replaced (that's why we pay a monthly fee instead of owning our own right?). They only had 4 people working. Fast Internet but customer service is mismanaged read more

Went to Spectrum to swap out cable boxes and to check out the new cell phone service. Lucked out and was taken care of Bailey, a fantastic cable service provider. He was so knowledgeable we couldn't believe he'd only been with Spectrum for 2 weeks! Highly recommend what Spectrum had to offer and Bailey's expertise read more

Getting cable from Spectrum is a month-long process and it's still not working. I think I'm going to get the tv antenna that's on Tik-Tok. The Spectrum's so-called "technicians" have been out multiple times. The second time, the technician was extremely rude and condescending. The assistance by phone came to no resolution. I think I'm resolved to believe that Spectrum cannot provide local/network channels. Remember when putting in cable was a simple process - attach the cable from the wall to the tv or cable box. Well, it's been over a month and absolutely nothing. I think the local Spectrum people should return their paychecks because, the don't do a thing to deserve them. read more

We pay extra for a recording DVR box that cuts off the recording before the show has ended. I can't count how many endings we have missed. Ridiculous! FCC will hear about this. That is highway robbery. read more

Cancelled Spectrum internet service. Made an appointment to return the very old modem (yeh, they plan to give this piece of junk to a new customer). Waited an hour and then walked out. Two slow employees and 20 customers waiting for help. read more

I couldn't make an appointment online for some reason, so I had to come in to the store. They are as slow as the slowest molasses in there. Every exchange with a customer is excruciatingly slow and long. Waiting is extremely painful. read more

Price. They charge $84 a month for virtually the same internet I can get from Astound for $30. They are no longer the only game in town.

We needed to sign up for internet service and heard that Spectrum is pretty much the only game in town. While waiting in line at the store, I decided to sign up using my phone so that all we had to do was pick up the router. Big mistake! When we finally got to the service counter, the rep was down right rude to us for signing up online. He said we stole his commission from him and that his dog wouldn't have food for the week just because we signed up online. Nonetheless, we did get our router. Not our fault that he has such a terrible job. read more

I go in to get some help to purchase a new phone and he tells me they are closing in 10 minutes so I'll have to look on Spectrum app. Guess I can consider another plan and another place read more

There's currently 11 people waiting, we're forced to sign in and they are in no rush to get people outta here. Customer service is NOT their priority. THERE ARE 4 EMPLOYEES NOT DOING ANYTHUNG. Half of us just want to return equipment. read more

For the THIRD time we go and try to change our Mobile service to them!! Can't help us because of no picture id! Are you kidding me?

Had the worst customer service interaction I have ever experienced. Only one tech working and was signing up customer on mobile. Totally fine - I know that takes a while and was fine waiting. Apparently customer knows it would also take a while so she told the tech he could help me first (I was just dropping off a modem I was no longer using). Kinda weird - but tech said no he would finish with her first and gave me a dirty look. Five minutes later customer offered again for tech to help me first but once again he said no. (I didn't ask for him to help me first). I just told him I was dropping off a modem if that was quick and he told me to "wait my damn turn" and have me another dirty look. I left and will try again when that person isn't working because he obviously has something against me. read more

Not good. 15 People in line with only one employee. People have been there for hours and have still not been helped.

Absolute abysmal service, useless and incompetent customer support, inadequate (if any) training given to their staff, all exacerbated with frequent outages, at least 6-10 multiple day outages every year! One day outages more than once per month! Promised credits for services not provided do not get posted to your account. They have outages and tell you that a technician must come out to your home to fix it and that you will have to pay for the technician appointment unless you purchased or rent your router and modem from them. They ignore that the services were shut down in error by their own people and try to blame the client. They are an out of area company with little or no regard for our rural underserved area. They would rather lose clients than fix their own problems. My wife returned our Spectrum DVR cable box to San Luis Obispo this morning around 10 am and requested that the TV/DVR service be terminated. We did NOT return the telephone or WIFI modems so our Internet and telephone should NOT have been unaffected. Our phone and internet have been out since the moment they entered our cancel request for the tv and dvr, it just stopped. They decertified and shut down our telephone modem and our Internet modem at the exact same time. When I called them via cell phone they said that since we are using our own WIFI router and not theirs, there would be a charge for a service call to fix the problem. They pressure the client to use paperless billing and then demand information off of your bill before you can speak to a representative. No Internet, no on-line access to the information that they want! The incompetent management and staff should all be replaced as they are thoroughly incapable of doing the jobs they were hired to do! Spectrum can shove it all now! If people would stop accepting such crappy service and stop using Charter out of desperation, perhaps a quarterly loss would make them rethink their current business model of gouging and overpricing while under performing at every aspect of their service! We are going to upgrade our cell phones and use them for hotspots. We have had enough of Spectrum and are ready to cut the cord! UPDATE: Our service MAGICALLY resumed at 9 am the following morning with no technician visit and after 22 hours of no service. They offered me $10 for 22 hours of aggravation! read more

Spectrum had closed the store in the north county. We had to travel to San Luis Obispo to replace our cable box if we wanted quick service. When we arrived there were fifteen people in front of us. Other than the time we waited, everything else went well. read more

The worst internet provider I've ever had. Service drops out at least 4 times a day. Consistently, every day since I've had it. Tried everything to fix it. read more

The worst customer service ever! I won't go into everything they did wrong and all of the time I spent on the phone with them. I had an appointment but they messed up and didn't come. They refused to try and fit us in. We drove 2.5 hours to make it to the appointment but oh well. Here's 20 bucks for our mistake. Sucks to be you. There are other options, Spectrum, and you can take all of my Spectrum services and shove them up your router! This is for you..Troy (LIAR)! Woodrow and the other 3 people that I spoke with are stupid and worthless and should be fired! ROMEO was the ONLY person that took the time to try and correct the mistake that Spectrum created! I hope if you are considering using Spectrum please don't and save yourself the frustration and time and choose a better service and NEVER bundle. During this entire fiasco all the representatives wanted to do was up sell me services. Troy even lied and said it might make my internet work again if I upgraded to the higher plan. The next representative I spoke with told me straight up that was a lie and the management is looking into that call for disciplinary purposes. Too little too late Spectrum! read more

We switched from AT&T to Spectrum and we were a little nervous about the decision. The customer service reps at the Spectrum store sorted everything out for us. They were very capable, confident, and relaxed. We felt like we were in really good hands the whole time, and all of our issues and questions were addressed and resolved. And.... They helped us save a lot of money on our mobile phones! Thanks to Vince, Dakota, Nicole, Samir and Isaac. Special kudos for dealing with the unreasonable, disrespectful madman who came in screaming at everyone. You guys are a class act. read more

this is the absolute worst internet service I have ever had. My wifi goes off every single night starting at 8pm. on and off all night long. I call and all they tell me is to unplug it and plug it back in. I wish there was another service around here. I give them negative 10 stars read more

Samir opened our account and I'm really glad he showed me where this charge was for our account activation. I had a series of unfortunate events where I had another customers emails for their order confirmation / appointments sent to my email by mistake so I had to call the Spectrum +1 (888) 406-7063. Since you can't call the actual store, it puts the 1(888) number and so I had them look into my account and this other customer who had my email attached to their account by mistake. Luckily it was an easy fix and they removed my email from the other customers account . The next day I noticed a charge on my bank account for $69.99. At first I was under the impression I won't be billed until next month for everything . So I called customer service and asked them if they see this payment / pending transaction and I said well it has to be the activation fees for the phone / internet . They said it's not on yours or the other customers account so it's compromised and the said the person who set up my account most Like had multiple accounts open / was going too fast. . So I'm thinking at this point oh my gosh my card is hacked . After calling my bank to dispute the charge thinking my card was compromised. The spectrum customer service then tell me I should go to the store talk to the manager and have them review this employees actions. The following day I go in the store and I ask to speak to a manager and let the them know all that transpired and so they show me where this $69.99 was on my account at the store but it's not shown, when I called spectrum customer service and customer service said that charge had nothing to do to my account. Luckily Samir looked at my account and explained what likely happened with the email for how my email somehow got in that other customers account, was that they didn't have an email when they set up their account and the system pulled the recent used email which happened to be mine. Also with the email that for some reason on my end never showed up with that $69.99 charge , since it was supposed to be charged / paid for at the store time of opening for (Mobile account activations ) . So I at least let him know that I felt bad that this was what all came out like and I'm glad he was not a crook where for minute I thought he was since customer service couldn't find it on my account. Luckily I called my bank and cancelled the dispute and also called back spectrum customer service to let them know that the store found that charge on my account and whom ever on customer service side didn't look in the right spot for showing this charge. Plus finding out , at the store an associate can't have multiple customer accounts open at the same time, it's just not possible .There is a huge disconnect in looking into the systems and they don't know how it is at the store 100% . this all would have been avoided , luckily it worked out in the end . read more

When you have cable service and sometimes the voices down match the picture. What do you do change the channel. Then the channel won't load. So have the time you don't have half your channels. If this is called service I think spectrum should improve what they do or quit and refund the money. read more

I cancelled my service and turned my modem into the store on Madonna Rd. They gave me a receipt for it. Now Spectrum is trying to charge me for failure to return a modem. You cannot actually call this store and Spectrum customer service does no have people to talk to you either. Now they say I didn't return one they replaced YEARS ago and they want $59.00. Bottom line, they are as bad after you cancel as they are with their ongoing internet service. read more