This place is treacherous! So I've been here a bunch of times and witnessed staff being rude to customers, I guess it was just my turn to get it! First of all, the marquee says one price, only to find out inside that it's not that price. When I ask why the advertised lower price is "not the price" I get from Latonya, who is also the manager, "Do you want the gas or not?!" JUST PLAIN RUDE! For no reason.They are rude so much that they post the Speedway customer service complaint number at the register. Latonya was quick to tell me that if I didn't like it, I should "call the complaint number." It was her way of shooing me off. It is the culture of the store. This is how all employees address people because this is how they are trained. The way they do things. They don't even know what kindness is, nor do they try to enact any type of customer service model. Was this approved by Speedway? Does Speedway have a Customer Service model? Do they check on their stores? The store itself is a mess. They don't clean or mop the floors, and it seems like they barely rotate stock or check or clean the slushy and fountain drink machines. There are make shift paper signs hanging everywhere including hanging on drink machines and not to mention there is someone always having a problem with pumps, payment and processes. I know because it happens to someone almost every time I am in the store. Well, today I guess it was my turn to catch the wind of crudeness from behind the Speedway Oak Park, MI glass. There is little investment put back into the station itself. That is evident. The attitudes and service to clients is much worse than the store's physical condition and it's physical condition is pretty bad...but its condition is a direct reflection of the people who own it and the people who work there everyday. Speedway...I hope you care enough about your customers to make some investment in these areas. The service here is so bad that I will continue to report until I see some measurable changes. Thank you read more

See all

The manager's, "Boss Lady" unprofessionalism has a tangible negative impact. Customers are likely to seek services elsewhere to avoid unpleasant interactions, as she so eloquently told me to "go to another speedway", because of her inability to intelligently answer a question regarding a receipt. This gas station is never clean, the machines are always broken or out of order. The high staff turnover observed at this location could also be attributed to the poor management and classless act of this so called manager. A gas station, by nature, is a place of quick transactions, and an unprofessional manager creates unnecessary friction and delays. read more

Bless the heart of the woman who bought a candy so my son could use the restroom. There's a long line for the checkout and the cashier is refusing to open the restroom door for my 1st grader who is doing the potty dance trying to hold himself until we purchase something. Whoever the fat dark skin girl with glasses that is working the register is needs some lessons in human decency and customer service. read more

Almost 2 am the lady working has bad attitude and I waited 10 minutes while she had a conversation to the customer if front of me like there wasn't other customers in there the only reason they stopped talking was because he had to use the bathroom so then she took care of me then I asked her for the key to the restroom and she said she won't give it to me because the last girl she gave to locked it the bathroom but she just the guy she was talking to the key right in front of me so then she tells me she only let him go use the employee restroom because she sees him all the time I don't know what type of sense that made but it was bullshit service. I don't recommend people like this having a job anywhere smh she should be fired for that bullshit 3/31/24 1:30am--2:00am trash gas station with trash employees I'll never spend my money in there again read more

This has got to be the worst Speedway in America. Long lines. Cashiers with bad attitudes. Manager with the worst attitude. No sense if urgency. read more

Horrible, always slow and they literally close from 2-3:15 every night even though they're supposed to be 24 hours

Cashier attitude has been rude they talk to their guest any type of way just because it's busy doesn't mean you be rude