Spectacular service and friendly, professional staff! I had my windshield replaced through an ICBC…read moreclaim and the experience from start to finish was fantastic. I was treated like a VIP customer and Precision will be my go-to whenever I need anything glass related in the future. Highly recommend!

Professional and fast. Took care of my icbc claim and replaced my passenger window. Took the stress…read moreout of a really stressful time.

The best excellent work fair price they know there stuff from my semi truck to our Audiread more

Matt and the staff never let us down. We send all of our fleet work to them. Great service and…read moreprices. Can't be beat.

I appreciated that he came directly to my place! Fair…read morepricing, excellent customer services!

Incredible service came to my place and charged significantly less than all the other quotes where…read moreI would have had to take vehicle to them. Excellent service and price

Had the run-around at another body shop in town. Took it to Penticton Collision and they were…read moresuper helpful. The parts arrived there in no time and they fixed everything well and even ahead of time! Staff were very friendly and I would definitely recommend them to anyone who needs work done on their car!!

Fantastic service. Great price. Flawless work. I hope I don't have to but I would definitely take…read moremy car here again. I would recommend this place to anyone.

I have used 1st Class Auto Glass @ Upholstery for my windshield repair as well as a New top for our…read more350Z. I have dealt with Dean ,Darlene,and Teava. All three of them were very nice and the work Darlene did dealing with ICBC was great. We are very pleased with the results on the Top . I would recommend using them #100 per cent. Lloyd and Darlene Callan

Darlene and Dean always do a fantastic job keeping our fleet on the road. We have had several…read morewindshields replaced and repaired for our 5 tonnes and service has always been exceptional.

I had a quote for a replacement windshield from a general glass shop that includes windshields in…read moreWest Kelowna for my truck at $460. I thought that was a great price as I had paid far more years earlier. Then I got a quote from MasterGlass at 50% of that price. My son in law recommended them as he had a similar experience. They had the glass in stock at the West Kelowna shop and it was done in 45 minutes. How do they do it? They do only Autoglass. They do a bunch of them every day and get discounts directly from the manufacturer for bulk orders. There are a million Ford F250s like mine running around so these guys order a bunch of windshields at super low prices. The other guys where windshields are just part of the business buy one off orders without the discount. Highly recommended. I don't run the Coquihalla in the winter anymore so hopefully I won't need to visit them again anytime soon. But I wouldn't hesitate to do so.

UPDATE FROM ORIGINAL REVIEW…read more I spoke to Nathan a week after this happened. Yes, we dealt with a manager on that day and not the owner. Yelp did not allow me to update my review to reflect this, so let me correct it here. I was misinformed by the cleaning staff who we spoke with after the fact. I was mistakenly informed it was the owner, but was indeed a manager. On to the real point of our review. Nathan claims that we were told over the phone that they close at 1pm twice in our various calls with them. I don't recall hearing this, nor does my wife. Again, if we knew this, we would have 100% come back on time. We only arrived when we did because we thought they were still open. Nathan further claims that he has audio/video evidence of these conversations. Nathan, I will repeat to you what I said when we spoke on the phone about this a month ago. If you indeed have audio/video evidence of your manager telling us the closing time, please share it with us. We are not unreasonable people. If we are mistaken, I will gladly take down this review and apologize for the misunderstanding. However, if you can't do that, please consider accepting the fact that we were treated very poorly by your staff and act accordingly. Be well and safe.