I've gotten a dozen items engraved here over the past few years, they always do a nice job, are…read morealways overwhelmed. Yeah, sometimes a little gruff, but totally competent and efficient. It's my go-to place for all engravings, even when i bring in items NOT purchased in the store. Average price is about $20 per item, which is more than reasonable. :)

Things Remembered: a one stop shop for thoughtful, unique, and customized gifts for just about…read moreanyone in your life. For a store that sells such considerate trinkets, you'd assume that customer service would be amicable. At this location, that was unfortunately not the case. I came here on a Saturday, and there was only one employee working which yielded extremely slow service. I placed an order for a set of engraved champagne flutes for my best friend and was told to come back in 45 minutes. 45 minutes later, I come back and end up waiting another 30 minutes. The flutes were done, but the employee just put them aside while ringing up other customers and ignored my presence. The employee working completed tasks leisurely, which is fine but then there should've been another employee working with her. It seemed as if she had little respect for peoples time as she walked around the store rather than helping customers. The pick up times she gave me were inaccurate... understandable since it's a busy day, but it only takes about 20 minutes to engrave so I shouldn't have waited over an hour. When I finally received the flutes, I saw that the text was not engraved the way I had written on the paper. I kindly expressed my dismay to the employee who showed no sympathy for her mistake. Instead, she continued to be dull and short with me. After some consideration, I realized I did not want to settle and gift my best friend something I didn't entirely love (especially not for the price - engraving is pricy!). Although I was on a time crunch, I decided to have the flutes redone. The employee seemed annoyed and was reluctant to work with me to engrave the flutes the way I wanted. After a few minutes of trying to explain to her what I wanted, I wasn't assured that she would engrave the flutes correctly a second time. She was highly unhelpful and unsympathetic so I asked to speak to a manager. I found out that the manager would be in the following morning so I canceled my transaction and made another trip the following AM. I kindly explained the situation to the manager, who showed NO concern. Similar personality to the employee I encountered the previous day. I was appalled that a manager could have such little regard to customer satisfaction. I really needed the flutes so I did end up repurchasing them, but he was also apathetic, impolite, and highly unprofessional.

They have a Great selection of products and a lot of good sales. The store is…read more Local and easy to get to.

I love to stock up at this store during the holidays. They usually have a nice tote you can. It…read morewith s purchase that's filled with lots of product at a very minimal cost! I know it's Black Friday and we should expect lines but the lines in this store didn't move and were handled poorly. There was a girl trying to have people form one line and be assigned a lame to stand in. This wasn't working and people just walked up and got in line while the ones following the rules had to wait their turn to enter. Some of the lines didn't move at all, others were moving a great pace. They had a girl scan some orders while we were online. I thought this would speed up the process but it did not. Everything was still checked and rung up at the register. Poor use of this ability! I love the selection but I'll be returning to another location, Everyone has crowds on Black Friday but the way they handled them here just wasn't ok. Also, there were multiple coupon issues. Some lines allowed, some did not. When I questioned my cashier she told me no I couldn't use mine, I asked for the manager and she looked at me like I was nuts. I had just seen the manager allow the sand coupon to be used that I was trying to use. Very little consistency with little sense of urgency to move the line. Good thing there are many locations to shop instead of this one

Happy October! Some of my favorite holiday memories include the glittering sparkle of Swarovski…read morecrystals hanging from the tree out the corner of my eye. 'Tis the season, again! And there are so many wondrous baubles to choose from! Whether bright apples, or glinty pears, or shiny stars, or even twinkly turtles! and MORE! Pumpkins! well, it's not Tiffany's with their little blue boxes (someday i do want to have a room in my house painted in tiffany blue), but neither do you have to spend $7k minimum on the famous ground floor, just to shop like Audrey did! Swarovski brings its own delight. the shop's a tad small, but an awesome addition to our little middle-of-nowhere Quakerbridge mall of Simon. not to let the cat out of the bag -- ah! yes, they have cats too! -- but they make for great welcome gifts for your group event, for that touch of class beyond a simple place card.

Not one to write reviews but after this life-saving encounter I feel as if these employees should…read morebe recognized. I was not able to get the name of the other employee but Jacklyn and her coworker both helped me find a replacement for a bracelet my boyfriend gifted me. I was freaking out as it was a lovely bracelet that marked the day of my anniversary. Thankfully both of these employees patiently waited for me to show them pictures I have taken with the old bracelet and were able to locate one of the last available replacements. I can now sleep peacefully knowing that I was able to regain my wonderful bracelet. Thank you both.

Great customer service! I needed a last minute gift for a retirement and was quoted 3-5 days at…read moreevery other establishment. Tammy was able to accommodate my request and get the job done within he same day and the plaque came out beautiful. Highly recommend!

Best store in the mall. I have bought many gifts from here and have always been very happy with…read moreboth the service and quality of the items. I will definitely be back for more.