If I could give a minus 10 I would. Absolutely the worst staff and care I've ever seen. The staff…read moreis rude and on their phones more than they work. Don't take someone you love there.

A nightmare of a facility. My Mom was there for rehab of a broken ankle. Elderly but in good…read morehealth otherwise, at my first meeting the director of nursing recommended we withdraw all her meds and medicate her so she "died in peace." And she would have died if I had not insisted upon full care. She was in the rehab-only wing, not the long term care wing, and, yet, EMS was called many times while we were there and at least one younger man of about 55 died. The food was disgusting. If we had not brought food and appetizing treats in, she would have died. She weighed 95 lbs. when we finally got her out of that horrible place. My Mom, who was a long-time medical professional, kept insisting they were giving here something to sleep and she was so disoriented in the morning. They said they were not. One evening I was there when evening meds were distributed and I asked the assistant to go over every pill with me. They were drugging her with Benadryl. I confronted the charge nurse and said, "Are you giving my tiny Mom Benadryl everynight?!" ..."I'll take it off her chart", she said. I don't know how this facility is even open, under Federal regulations. I should have tried to file a formal complaint with Medicare to review and inspect this facility after my Mom somehow survived enough to leave. But my focus was on her care thereafter. Go anywhere, anywhere but here.

I cannot say enough about Promontory Point. I just moved…read morehere and had an episode landing me in E R. I knew nothing about this area..zero! Time came for me to move to a rehab facility...I picked one and fortunately it was the right one for me. All I can say is....I was treated so well I almost didn't want to go home..lol The nursing staff was wonderful, the CNA's were so attentive. Physical Therapy and Occupational Therapy helped me more than they know. The food was always good ( except for canned spinach)..good size portions too. The best part ...I had my own room ;-) I give this facility a 5 star rating. Barbara

The family is very pleased with the service provided to our senior. The rehab center is staffed…read morewith professional healthcare staff. They really cared for our senior. Physical therapy provided by the physical therapist was just what our senior needed. The nurses and CNAs were great !! Thank you so much .

They were super nice and I liked their process. But I scheduled an appointment and they gave it to…read moresomeone else so I wasted my time. It was incredibly frustrating and they didn't offer to do anything to make up for their mistake.

I was very impressed with their "bed side manner". Stephanie and her crew explained what they were…read moredoing and why they were doing it, without being asked. Within two visits my back pain was addressed and with their recommended exercises I have no more back pain.

I firmly suggest that anyone who is struggling with an addiction and has not been able to overcome…read morei, and you want/need help. Moonlight staff will assist with tools, counseling, group therapy, one on one, education and prevention. If that doesn't meet your needs, ask and they will help you. no judgemen. The have struggled and have overcom. They share how they did it in hopes that they can be of help. There are many different approache. Staff is patient, loving, caring and supportive. Come join us who want to be of hel!! You'll never regret not getting high!!

I sought treatment at this facility in Chubbock. The intake councilor said she checked my insurance…read morecoverage and I would need to cover my deductible then I would only need my regular co-pay. After 3 weeks of treatment, they closed the doors. I am now stuck with a bill of thousands for testing that not only puts me in deep debt, but also leaves me without a treatment program. I don't know how anyone can afford this place's program. My insurance company told me they don't cover the testing because it's out-of-network... A detail that I'm sure was simply overlooked by the treatment office staff. But I know the Renaissance Ranch got paid. My councilor was awesome, and the program seamed well planned. But I wasn't afforded the time to find out, and now I've got to setup payments for the next two years. If this place helped you, I'm glad for you. They didn't help me. In fact they set me back.

Dave, who owns the renaissance ranch has helped my dad in a lot of ways. He has always been there…read morefor anyone who has been in need of finding a group that understands each other's struggles. 4 Years ago my dad relapsed and Dave personally came and told me it's going to be okay and my dad was just very sick right now. He made me calm and took care of my dad. He never gave up on my dad. Dave has purchased Holmes for men to recover with other previous addicts. He had atleast 3 Holmes for males and 1 for females that he had purchased. He helped them all he could. His staff are really talented and help in anyway they can. If it weren't for the renaissance ranch my dad wouldn't be where he was today. They host alcohol free chuckars baseball night events and give away lots of awesome swag at every event they do. Don't be afraid to seek help.

I would really like to give a five star, but I feel there punchcards aren't good. Every time I call…read morethere's no availability, and the expiration leaves me without being able to use all the punches. I don't know how much the card was sold for, I received it as a gift, and I am unable to use it all. it just seems like they were trying to sell me a membership and the punchcard is just a ploy. I wonder if the membership is even usable or if it's also this hard to get in when paying monthly

Absolutely love this place!! Definitely check it out. So much to do and such an easy way to relax…read moreand reduce stress with no prep