Lives up to the name! I dropped off my MacBook Pro (early 2011) on a recent Tuesday morning for…read morediagnosis as to why the screen showed yellow strips on startup (ignorant of the growing protest on the web about the widespread graphics card failures on this model). Needing to get the repair done fast, I paid a premium for express service. A quotation for €624 (3 months guarantee) by 'Mac and Co' arrived in my inbox a few hours later by which time I was up to speed with the issues. After speaking to Apple Care and Hype Store I rejected the quotation the following morning and said I'd pick up my MacBook the same afternoon. Nothing doing! Apparently the 'shuttle' between the Hype Store and the 'repair centre' doesn't run that often. I finally got my MacBook back three days later on Friday after visiting the store to ask for it, whereupon they agreed to present it three hours later. So even if I decide to repair the MacBook Pro (several unhappy forum posters have made the same repair three times) - I'd use another, more straightforward, service-oriented company, that offers a 12 month guarantee, 'hype' free.