The company has good prices and selection, but AWFUL customer service. I had a delivery failure (their shipper blamed it on them), because of which I missed getting equipment on my holiday. When I contacted Customer Service (and complained), their comment was that "you are funny". Grudgingly, they agree to a return (BTW a legal right), but have failed to process a refund. I am still missing my money after 3 weeks. Customer Service never answers phone calls, and seems to reply to emails highly selectively. My recommendation - look somewhere else. - Sasu. read more

I ordered a pair of boots: "Order number: 2023278 Date of order: 23.05.2015 - Time: 12:44:11" paid for them: "I n v o i c e n o . 5 6 4 7 6 4 Order no. 2023278 ...... THE INVOICE AMOUNT HAS BEEN DEBITED FROM YOUR CREDIT CARD. THANK YOU." at 30.05.15 the order was shipped: "We want to inform you that your order 2023278 has left our packing station and was already transferred to our delivery service." but at 03.06.2015, I got the message: "unfortunately we get your package back from UPS with the remark, for the delivery address there is no UPS service." It was very strange because, a lot of things I bought using this address from aliexpress, amazon, e-bay and other places, but to simplify job of delivery department of this shop I proposed to pick it up myself in the office of delivery company in Saint-Petersburg, but nobody answered me. Just at 11.06.15, eight days later I got back my money, dumbly. OK, I forgot this poor experience, anything happens. But at October, I got advertising catalogue from some Sport Conrad. Actually firstly I had no idea from where this happiness fell, but than I remembered my bad experience, obviously, they have found my address on the map, at least to send me some advertising. In the catalogue was a sheet with interesting proposition: "When you spend 200 EUR or more you receive a 200 EUR discount off your purchase." OK, it was really incredible proposition, but remembering my previous experience with this shop, I thought that it's a kind of excuse for last unfilled order, and I ordered these boots in this shop one more time. Everything repeated as before, they got my money, sent confirmation, but there was nothing about discount. When I asked what is going on, they answered that it was just a mistake, sorry. It's nice, isn't it? Then, of course, I cancelled the order, got money back, and decided to write this review. read more

I've ordered Scott Alpride avalanche backpack set with cartridges, lured by very good price. After the order, I was told that due to shipment regulations they can't send the cartridge, so we agreed that it's price will be deducted from the set price. Package was shipped, but they put that deducted cartridge as "-1" on the invoice, and because of that the whole package was refused to be let in by the customs, even after I've provided additional documents to UPS. I also had to pay 20 more euros for that custom clearance to the already steep delivery price of 50 euros (somehow it didn't include the clearance, even though it was obviously needed), and after the refusal from the customs, UPS demanded even more documents and more money. By that moment the package was already late by a month, because Sport Conrad guys put ID number of the recipient instead of phone number, so UPS didn't even get in touch until I called. Sport Conrad support were not able to provide any assistance on that matter, so I said to UPS that I refuse further delivery, and notified Sport Conrad about that. Their support has been answering less then half of my emails, and the answer was always like "get the customs and UPS what they want", as if paying for the delivery and providing all the information was not enough! So losing 70 euros on delivery and processing, I'm now trying to get my money back, so far to no avail (they just don't answer for days). So my advice to anyone looking at the tempting prices on their website would be to think twice how much time and money they can waste and not even get what they ordered! read more