I've shopped here a few times and the biggest plus is how nice the store is. Other than that, I don't have too much good stuff to say about them..
Well, before I talk about negatives, I will say a friend of mine was looking for a concealable handgun, and the guy that helped him was very knowledgable and helpful. My friend, with his help, decided upon a Ruger sr9c (I prefer other brands, but it wasn't my choice, and he didn't want to spend too much on something that could save his life....?). Additionally, their prices on ammo are not drastically unbearable.
My friend was lucky because whenever I have gotten help from the gun counter, it was from someone that acted like they'd rather be at home eating cheese puffs and watching espn. Last year on Black Friday, I purchased a smith and wesson AR-15. When I asked about it from the catalog, I called it an assault rifle (I was relatively new to guns at the time) and the employee went off on a tangent about how I called it the incorrect name. He was also hesitant to let me look at the gun before spending several hundred dollars on it! Why would I pay for something I can't even look at? I also wanted to look for a red dot sight for the rifle, and he was very unwilling to help me and explain the specifications of the different sights which I knew nothing about.
Furthermore, whenever I bring rifles/handguns in, sometimes I'm required to go back to the front desk to get them checked and other times they don't care and let me pass. Whenever I do have to get them tagged, it takes about 10 minutes or more for someone to stop what they're doing and help me.
On a very, very few select items (perhaps shotgun ammo) they have decent prices. I've been burned every time I traded in a gun here. I once paid $600 for a used taurus 50 cal and they offered around $300 less than a month later. With that $300 I purchased a USED Remington 870 20 gauge. I later found out I could've bought the same thing NEW at Dick's Sporting Goods for less money (with a $30 rebate).
Steep prices are to be expected, but poor service really hurt my experiences here. The only reason they get 2 stars is because the store is nice and some things are priced decently--this is the only hunting store in my local area.
This place is ok if you know what you want and are only buying ammo or other supplies. If you can make the trip, go to Vance Outdoors in Columbus, Ohio to purchase your long guns/handguns read more