I visited Brown Plains about a month ago after calling about knitting patterns. Was advised they had "plenty" of Aran Patterns so went to the store only to find they had none. As I had travelled some distance I purchased some extra wool. I was advised by several staff at check out that they would locate patterns, copy them and mail them to me.....I have heard nothing even though they asked for all my details and phone number. Further more the wool, not cheap, has been disappointing. Very course and more faults with it than I have ever encountered different coloured flecks through out when it should be a single colour. I have completed the back on a sweater for my adult son and have 21 joins as that's how many breaks I have encountered in the wool. It's fine to upgrade the stores but I feel quality and service have lapsed to being non existent. Have been a good customer for many years but feel my custom might be appreciated else where.
Barbara L read more