If I could give this place a negative 5, I would and they would deserve it! They hit the trifecta…read morein failing at all three key elements of business: service, quality and value. They started my contract and began billing me three weeks before I told them I was moving in. They almost never answer calls nor return messages (I believe they have called me back once and I have never called and had someone answer). And now that I can get my things moved out and to another storage facility, I have notified them several different ways and yet keep getting emails stating I will be billed again next month. I finally reached someone with corporate customer service and he said "trust me, you won't be billed. We just have to keep sending you those emails." Very professional!!!! Avoid this place at all costs!!!

Clean storage units, Lisa was extremely helpful, just looking not ready to rent yet but at least I…read moreknow everything I need to know when I am. Best value I found so far.

This is great place. It's easy to check in and we even lost our lock and they were very helpful. It…read moreis secure with lots of cameras and an automatic gate which gives you peace of mind.

I absolutely love Extra Space Storage on Percival Road! Sherry and her team take such good care of…read morethe customers and the facility! My unit area is always spotless and my package deliveries are always taken care of! I most definitely recommend this location!

My mother and I cleaned out the unit because she was afraid of the consequences of not following…read moreyour policy of renters cleaning out the unit. We took pictures and videos. The attendant didn't even bother to look at it, so if she did apologize what was she apologizing for? Strange isn't it. She was extremely flippant and her apology was not an apology. Everybody, just look at how dishonest this business owner is. Shameful. Please again, save your money.

I 'd give 10 stars if I could. My space is clean & located close to an exterior door; I even have a…read morelight in my unit! Christina was really helpful - gave me snacks too. Definitely recommend if you like convenience, friendly staff, clean units and snacks! They also have so much tech with a gate app, motion sensors in units, lots of cameras and these new smart locks you open with your phone! I got a great price too!!

Great access rgreat security stored 28 foot trailer and was…read moreeasy to get in and out Their lot is what i used and cant say enough good

Update...Ive been banned from all ESS due to the following. On Oct 28th, I won an auction at this…read morelocation. I arrived the same day, paided the $100 cash deposit required but all storage companies. I signed the paperwork. As I went to insert my card in the machine to pay for the unit, Rick stated they do not accept credit card and that it was cash only for auctions. Other storage companies do and I didnt know this one was different (I did win one a year or so ago from this company but I do not recall it being cash only). I won in the past with varies other storage companies and all accepted cards (for bid wins). I did not know this site was different. The same day, after my bid was in, I found out with the government shut down, I would not be paid on Nov 1st. For that reason, I was not able to pay cash, only credit card. I gave him back the paperwork and he gave me back my cash deposit. Afterwards, I read Extra Storage Spaces fine print and it did state cash only, but by that time, it was too late and the bid was won. Even if the bid had not yet closed a bid cannot be retracted, once submitted. As a result, Rick reported that I did not claim my unit and thus my account has been suspended for ALL storage unit company's, and not just for Extra Storage Space. He took away a means for me to make money and pay bills during the shut down. Our conversation was professional, never rude nor disrespectful. I can only assume Ive been banned for leaving this review, so I updated as such.

Very good customer service!! Quick and efficient, I would advise everyone to try out this locationread more

This place is under new management and was bought by Extra Space not too long ago. Since then, I've…read morebeen impressed with the additional security and cleanliness's of the place. I'm also especially appreciative of the staff who have been helpful any time I've needed to interact with the business office. Rick over the last few days has been extremely helpful, professional, and a joy to work with. We had an issue and he went way out of his way to take care of it for us and it's because of him that we plan to continue storing here as long as we need it. The only drawback with this location is that it desperately needs reinforced fencing twice the height in the back.

Very clean and sterile. Need to buy their lock. Elevator and climate control rooms. Military…read morediscount available, and it's close to the base, you can literally walk to this U-Haul from the front gate. A 7.5x10 ft storage is $89 for military.

I have been coming over here since June. This is the closest one to my current residence, but every…read moretime I come there is a sign saying they are out on the property and to call the number. I called the number and it goes straight to voicemail every single time. Don't put an open sign up if you are not open. It is very inconvenient and unprofessional to give a customer instructions to get service and no one is available still....unacceptable!!!!!!

Your way storage does a great job of renting you a unit. The buildings are clean and are secure…read more That said, don't use this company. We vacated the unit 3 weeks ago, we used the QR code they say to use, we submitted their forms, we received a response verifying our form was submitted. We receive two calls a day saying we need to make payment on the unit and it is not a closed account. TWO CALLS a day - they cannot close the account. It is a nightmare. Beware.

From the owner: Looking for a secure, modern, and hassle-free storage option? YourWay Storage - Berkshire has you…read morecovered! Whether you're storing personal belongings, business inventory, or even a vehicle, we offer a variety of unit sizes to fit your needs. From compact 5'x5' units--ideal for seasonal items--to spacious 10'x30' units that accommodate larger storage requirements, we have the perfect solution for you. We prioritize your convenience and peace of mind with features such as drive-up access for easy loading and unloading, as well as climate-controlled units to safeguard sensitive items from extreme temperatures and humidity. Plus, our state-of-the-art smart lock system ensures secure and seamless access management.

This facility is the most unprofessional storage facility I have ever encountered. 5x5x10 for $70…read morebucks a month? Shame on me for letting that special be the reason for even renting there. I thought I would only need it for a month or so. The staff here are EXTREMELY rude and insensitive. I rented a storage unit then relocated to Nevada. My intentions were to come back to SC to retrieve my items. They were advised of that. That's where all the trouble began. The late fees for this place were almost as high as my storage rent! At some point, another tenant cut the lock on my unit and the Regional Manager called me personally and let me know. He also added a new lock and allowed me to pay by phone. I was totally unaware my things were unsecured without that call. The staff NEVER called me, just sent me an email saying my things would be removed and discarded for a violation?? That was attempted theft on my unit, not me not having a lock. The manager (seen in the green shirt) is rude and hates her job seems like. She leaves customers on hold, isn't helpful, and when I needed an extension and/or a late fee waived to avoid losing all my belongings to include (pictures and mostly childrens clothing and toys), she refused. One of her staff said it's up to her if she wants to or not. They said she is "picky" about who she does this for. I was always polite, even though she NEVER was to me. She would leave me on hold, never return my calls and screen my calls. She and her staff are cold and HEARTLESS! Storage is a total ripoff and I do NOT advise using it. You have a better chance of safely using a friend or family members garage or basement than using a Storage facility. I will say this...I've used Public Storage in the past and the customer service was completely different!

Angela and her team are great! Very helpful and always friendly. The property is always clean and I…read morenever had a single problem with my room. 5 Star Experience