I chose this facility for rehab after my ankle injury. I will say the place is really clean and staff seems nice although they were understaffed, those that were in were efficient and patient with my needs. I will say that this place needs to have a better system in place when admitting patients.
I arrived around 3:30ish and was placed on my room with a bunch of people coming in/out - the head nurse showed up made sure my call bell was there and disappeared! Next time I saw the Nurse it was that evening and was told something totally different(wasn't his fault as my dr hadn't sent one of my meds with me to the facility) however, two broken ankles but no Physical Therapist to do an assessment until the next day? Wow! That mean patient isn't given a commode, wheelchair, crutches nor walker until someone sees them. I was given a bedpan the size for a child(I weigh 225) and basically told to figure it out! Big No no! Then the mattresses was so thin and uncomfortable if it wasn't for me not able to walk, I would've left the facility. I asked for an egg crate topper and was told they don't have them, so I did the next best thing-ordered one from Target up the street for delivery! One of the nurses was adamant I couldn't have it and administration was called! Clearly this wasn't a fight they weren't going to win! For the amount of money my wonderful insurance was paying, the good, the bed and the interactions should've been different. At one point, there was staff in the hallway discussing patients(me) and it wasn't a positive statement. At that point I'm feeling what are you saying about the other patients that are older and have no one to speak up for them? And yes, I mentioned all of this to administration when they arrived at my room in the morning.
It's so much more I could say about the facility but what I will say is that please research before you place your loved one in any facility. Check for admission procedures, ratio of staff to patients, food service(they had nothing I could not wanted to eat there -I wouldn't serve that to my enemy) , cheap yogurt(c&c) never heard of them and I'm sure they're getting top dollar for each of those patients held there. Research, Research, Research!!!!!! read more