First time ever calling Maintenance they come into my apartment and take half of my water heater…read moreapart then tells me we'll get you fixed and did not come back until about 3 to 5 hours later. I left to go shopping at Walmart. I come back to my apartment and they used all of my clean towels that were hanging up and drying. They used it to clean up their mess from the water heater. My bathtub was clean and they left dirt in my bathtub where you wash yourself. They tracked dirt all through my apartment and salt due to the weather that we have been having. I do not recommend this corporation to anybody you people have just lost a tenant and probably will lose more. Buckner properties would be ashamed. If ANYBODY lives in the Cookeville TN area looking for apartments or houses or even a condo I would call and recommend BUCKNER PROPERTIES!!!! Ask to speak to Mike very nice guy.

My dad was here for rehab…read more The place looks secure. It isn't. Anyone can drive and/or walk in at any time of day and no one will question why you are there. Many unlocked doors at all hours. The "security gate" is rarely attended, and even then they do not check incoming or outgoing traffic. The staff, although friendly and tries their best, is not adequate for the sheer number of temporary and permanent residents. They also lack basic resources, like working equipment, much less modern equipment. The amenities are terrible. No wi-fi. I realize many of your patients are older, but a great deal of them are into technology and would love to use their laptops for their own entertainment. I tried to find a cart (or luggage cart) to haul some stuff to my dad while he was here (a stereo and DVD player and storage) but nothing like that is to be found. Really??? In a place where people stay and are moving in and out all of the time, similar to a hotel, you have no way to help your patients feel more at home?!?!? Ridiculous. The food, although meeting nutritional guidelines, is quite bland and mediocre. Finally, the complex itself is an endless maze of nothing making sense. Their is no central check in, so good luck finding who you are looking for. I've been trying to not write this, since their is a chance of my dad going back, but we will pick a different rehab facility next time.

Facility is in good condition. It was comfortable living for those in need. The care was fair…read more There were several staff that seemed attentive and caring for our family. The only challenge was clear communication on process of admission and discharge.

Medical staff, nursing, PT and OT were generally top notch. Did have a clunker every now and then…read moreon weekends, especially at night. They appeared to be agency nurses, not staff nurses. Low rating applies to operations outside of medical staff. Room cleaning only happened when it was requested. No fault of cleaning personnel, they were severely short staffed. Food was decent but getting the order correct happened about 50% of the time. Procurement failed to order correct products, such as briefs that fit. Thank god for Amazon. At home medical equipment was not ordered in time for discharge, caused additional expense and a bad experience. Overall the health related goals were met and went home improved, so if you can deal with the other stuff, might be a good fit.

My father was at another facility that we immediately moved from. They were both recommended by the…read moreVA, Please do a walk thru even if time isn't available. We were pleased with his care and the facility. We always want immediate attention but they do their best.

I had a loved one that was sent to this facility temporarily for physical therapy and it was…read morehorrible. For one, they constantly forgot to give her her meals, and for 2 they were mistakingly giving her someone else's meds. A lot of the staff there (not all) seemed like they didn't care about the patients well being and were just there to collect a check and go. The facility also had a horrible smell and the decor was extremely outdated.

Excellent professional Director Patrick Burnsdall and trained Staff…read more I recovered from being paralyzed twice over a year to recover. Jehovah our God gives us strength beyond our own understanding. I will appreciate move arrangements as soon as possible. Because of Bacteria exposure and theft of personal Identity and belongings,/ they stole my email and my computer. Thank! Lucille Bryant move arrangements requested Send message

My mother was put in the facility several months ago I have had nothing but issues with them since…read morethis has started. I even had to call the police during the coronavirus. They hadn't first given my mom a shower in over 2 1/2 months. Forgot to feed her at lunch several times. Someone needs to help her in and out of the bed to her wheel and she calls for a nurse and no one responds to her calls she could be waiting several hours to get in bed. They don't help her to the bathroom they lay her in bed and expect her to do her business but then no one comes in to take her off for several hours either. This is NOT a place to take anyone you love trust me on that.

Dropped in to do a performance with the great folks here, I found a dynamic and engaged staff, well…read morekept and clean hallways, and plenty of parking in this lovely new facility. Of course you cannot win with these places, will always be something someone saying wasn't done right, someone didn't feel heart, this is the tragic reality of old care. It is the final stages and no one should be happy about the grave sadness or be too casual about medical standards.

Creekside Health and Rehabilitation was a huge disappointment to our family. Our sister's initial…read morestay in the rehab wing was okay, not great and not quite subpar. Due to her health restrictions we were forced to make the decision to admit her as a resident. We greatly regret that decision. The majority of the nursing staff was dismissive of her health needs to the degree that vital medication was not dispensed in a timely manner. She was frequently left sitting in excrement for hours, once almost 24 hours, resulting in wounds on her buttocks and back. Her dietary restrictions were regularly ignored, resulting in the family ordering food being delivered to her. Unfortunately we were operating from out of state so we couldn't monitor her care in person. She has since been released to hospice care where her aides are appalled by the condition her many wounds. The greatest travesty is the lack of oversight for a location recommended by Medicare & Medicaid agencies. The management staff need to be held accountable. If at all possible, avoid this place at all costs.

Amazing staff! They truly care for and about our mom. They work with her to get her involved in…read moreactivities and accommodate her needs well. Such great peace of mind knowing she enjoys where she's living, she enjoys interacting with the other seniors and she is well cared for. Such a blessing!!

My mother received compassionate care and outstanding service from the team. The facility itself…read morewas top-notch as well. Of special note were the following staff: * Sydney Foxworthy of Social Services * Mae of Physical Therapy * Stephanie of Speech Therapy * Audrey of front desk reception * "Q" attendant from the rehab nursing area * Theresa of the rehab nursing area

My Aunt was discharged from St Vincent Hospital May 23, 2022 to St Vincent Hospice…read more This program didn't work for her as she was not terminal, however, has a wound on her heel that was slowly healing from surgery. There was no further care St Vincent could do. St Vincent Hospice is a nice place, friendly Nurses and all, however, little patient care for those that are not truly terminal. It's all about the comfort and easing them towards death. We were not about that for my Aunt. The one Nurse emphasized the need to sign the DNR=Do Not Resuscitate form. My cousin refused. We were looking at hope for her to heal well and get back to living (my Aunt's wishes). We had her transitioned to Home Health from Hospice. It's just the beginning so far, however, there always light at the end of the tunnel. We continue to pray and have God lead the way with Jesus interceding on our behalf. With God all things are possible!!! Amen. Not knocking down this place. It may be ok for some people. It may work for them, however, for us, my family. It did not work. We are on the road towards recovery along with hope.

First off, let me say I'm so sorry you're in a place where you're researching hospices. I wanted to…read morewrite a positive review ASAP, because the day my father was being transferred from home hospice care to the St. Vincent facility, I did a quick google search and nearly had a panic attack after seeing the bad reviews on Yelp. COVID-19 note: As of the end of March 2020, they have a limit of 1 visitor per patient--not 1 person at a time, 1 person period. It's really unfortunate, but obviously necessary. You'll be screened at the door (questionnaire about travel and symptoms, then they'll take your temperature using a forehead thermometer) before you can come in. Obviously there are many parts about a terminally ill parent going into hospice that are awful, but it had nothing to do with the hospice or their staff. Everyone we encountered---doctors, nurses and CNAs---were all amazing. They were great about making sure that my father wasn't in pain, and did so quickly. We never had to wait a long time after pressing the call button for someone to come in, and they were always helpful in suggesting medications that might help his symptoms. My dad was there for 6 days before he died, and I can't say enough about how thankful I am that he was able to be free of pain in his last days. Erin, MJ, Denise and Jess were particularly wonderful. The facility is very quiet. No one is hooked up to beeping monitors, and there aren't any overhead speaker announcements like you hear in hospitals. Patients can watch TV or you can play music for them. Each room has French doors that look out onto a peaceful courtyard with a pond, so you'll often see ducks/geese. There are birdfeeders outside each room as well--volunteers normally fill these, but they're not right now. We brought some of our own birdseed and filled them ourselves. Some amenities I can think of off the top of my head: * family bathrooms with showers. They have towels/washcloths and there are baskets of toiletries if you need something and have forgotten yours. * refreshment station - Coke/Sprite etc. fountain drinks and the really good hospital ice, plus coffee and tea are available for patients and visitors. * they don't have a cafeteria for family/visitors, but you're welcome to leave and bring back food (you don't have to get re-screened if you leave and come back right away) or get DoorDash delivery. * the chapel and other social/meeting areas are currently closed. Feel free to DM me if you have any questions, and again, I'm sorry you're even reading this review in the first place.