1. St Joseph Medical Center

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    Reading, PA

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    St Joseph Medical Center

    1.0 (1 review)

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    7 years ago

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    Concentra Medical Center

    Concentra Medical Center

    1.8(5 reviews)
    0.9 mi

    The drug collection process is inefficient resulting in people waiting for hours for a simple 5…read moreminute process. I waited 75 minutes, and was the next person for drug testing. There was only 1 other person also waiting for a drug test besides me. The reason I waited so long, 'there is only one collection/testing person and they were at lunch.' I was beyond ticked. Also, the bathroom was not clean. The blue liquid put in the toilet before testing was spilled on the floor in addition to other unidentified spots. Checklists were not used and the technician did not explain the process. There was more discussion going on about the superbowl than waiting on customers. If corporations are using this service for pre-employment testing they should perform an audit prior to sending people. Also, reservations are needed to ensure service is performed in a timely and efficient manner. If people are at lunch, work stops but customers do not know that.

    Take it from me the 1 star really means NO STAR! What a mess this place is. Arrived at 1:30 for…read moredrug screening and left at 4:30. How is that possible? The front counter girl was nice but one other woman just talked so loud while asking a patient if she still has her period, is she on birth control and does she still have her ovaries or did she have a hysterectomy. I was appalled and I would have curled up and died if it were me. No privacy glass the waiting room hard 4 men and two women was just humiliating to do that so publicly. The lady who collected the samples Anne I think was wonderful, friendly and polite. They tucked me in a waiting room to wait for the practitioner and I waited 45 minutes just for her to poke and prod me for 5 minutes. Just plain ridiculous how they make the work hard for Anne and the patients. Blood drawn in one room, weight taken in another room, urine in another room, logging the data in another room, blood pressure in another room Geesh why not have a small room outfitted with all this contraption with a Small bathroom so the entire thing can be in one place. Someone needs to audit their procedures.

    Penn State Health St. Joseph Medical Center - Spacious rooms- large enough to open up a cot at night to sleep for parents

    Penn State Health St. Joseph Medical Center

    2.4(11 reviews)
    2.9 mi

    3 Aspects Reviewed: - Surgery experience…read more- ER - MRI Surgery went well AFAIK, and I am pleased with the surgeon's work, which is probably most important. 1. Found a rubber glove in my underwear after leaving - germs were probably my germs, but "Ick!" - Jennifer? 2. Had a bruised/fat lip for three days since the intubation - maybe this isn't uncommon, but it doesn't seem necessary either.  CRNA Pete said, "This isn't my first rodeo," but maybe he's not the best at rodeo.... 3. Had a sore lower right jaw - this went away after 24 hrs. 4. Anesthesiologist Dr. Gaber was great pre-op - good explanations (and talk about other drugs).  Dr. Coleman had stepped in for him, before he showed up - good department support.  Erica, the OR Nurse, appeared helpful.  General Surgeon Dr. Riccardi's visit pre-op was also a confidence booster for my family. 5. My PRIOR (open) hernia op at Reading Hosp had gone well EXCEPT the Post-Op Pain Mgmt meds were insufficient and they left me in severe pain over a weekend. So TWICE I emphasized for this operation the need to get going on the pain med script BEFORE the surgery, and twice it was ignored or turned down due to "Penn State Policy."  I explained to Dr. Riccardi that N---a is the only med that is effective now to my knowledge, and that insurance is slow to approve. She prescribed it only AFTER THE OP and insurance naturally denied it.  I was in no state to be fighting this at CVS or via phone. Informed of this denial by CVS, Dr. Riccardi switched to Tr--- without asking me...equally useless...so I used my 8-year-old stash - took just 3 pills.  Dr. Riccardi and Penn State Health DID NOT LISTEN and DID NOT HELP.  Poor Finish. NOTE: - Penn State Health's site reviews appear to be "carefully curated." Their agent, NRC Health, did NOT request a surgeon survey within "24 hours of the visit" as they pledged - that was only done for the PRE-OP visit, which is really NOT the critical point in this transaction.  Surgeon ratings based on Pre-Op consults are misleading. - Jennifer didn't seem interested in hearing about my Post-Op pain problems during the Post-Op phone call - just kept deflecting that it wasn't her area. Begs the question what this phone call is for(?). EMERGENCY ROOM - 2-Star Brought in a neighbor in distress due to heart - had three stents, over 80, couldn't stand. Much as others have written - Super busy ER with no real sense of urgency or communication. Eventually...hours later...got him in to a room. He survived and was referred for care, but St. Joe's ER could be better. MRI - 5-Star Have had four MRI's here over the last decade and they've been great. I was not sure that the equipment is up to the latest resolution, but it was far better than one I had done in Exeter and the machines are equivalent to those at Hershey MC which seems up to snuff. The techs there were helpful and provided CD's for next day review by doctors when necessary.

    Received good care in November 2023 when having a psychiatric problem. Hospital was clean, staff…read morewere helpful ranging from nurses to patient care assistants to support staff, intake worker and Dr. Siberski in the emergency department. It was definitely not a fun experience, but fortunately I was discharged within 2 hours.

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    Penn State Health St. Joseph Medical Center
    Penn State Health St. Joseph Medical Center - My complimentary breakfast - very well made. Yum

    My complimentary breakfast - very well made. Yum

    Penn State Health St. Joseph Medical Center

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    St Joseph Medical Center - medcenters - Updated July 2026

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