Great, professional service, treated with kindness and respect, and I couldn't be happier with my…read morenew glasses.

Mel Bozzo recommends David's Optical. 1m ·…read more Shared with Your friends I visited this store last week with with a pair of glasses where the arm had broken off. Not by the hinge, the actual arm itself. I just moved to the PEC area from Toronto and found out about Davids online. Before the move, I must have asked at least 5 optical shops in Toronto if they could help fix my frames. My lenses are quite expensive and were in great shape, relatively new, so I wanted to salvage them. It was one no after the other, most pushing for me to buy new glasses all together. I called Davids the same day I was going into Kingston and the opticians there managed to squeeze me without issue. As soon as I walked in, I knew I was in good hands. They were helping another customer fix the bridge of his glasses. This place is first class in service, and they offer repairs which is becoming more rare these days. This mother daughter optician duo not only fixed the two arms of my glasses , replacing the entire hinge and finding matching arms from a collection of parts they keep onsite to repair glasses, but they took an old frame of mine and within a week made me a new pair of lenses. I have a pretty strong prescription, it usually takes 2-3 weeks at the very least from the time of order. The can do attitude and customer service I received at Davids is truly hard to find in the retail landscape these days. I can totally trust and rely on these opticians with my vision needs. I am over the moon I stumbled on this rare retail gem. Its hard to find this type of service anymore with people who genuinely love their craft and want to help people see better, fairly and with good intention. If you need frames in the PEC, Bellville ,Kingston and surrounding area, seriously this is the place to go. Your eyes will smile!!!

I have never reviewed anything online, but I felt compelled to do so based on one employee…read more The receptionist Chrystal has an overtly rude attitude which is highly unprofessional & extremely off-putting. Every interaction I've had with her has been unpleasant & left me questioning if I want to return. One small example out of several: Something as simple as picking up a repair. I advised of my name & reason for coming in. She just stared at me, saying "a repair?" with a sour expression & tone, as if implying I were making it up. I asked her to look me up in the system to confirm; she continued to stare at me & do nothing but tell me two other names of people she had repairs for.. what kind of customer service is this?? I happen to be a receptionist myself & I'm appalled at her demeanor & lack of interpersonal communication skills. Every other employee there has been an absolute peach & each time has had to step in for her because of her incompetence. It's unfortunate that one miserable person can create such tension in an otherwise lovely establishment.

From the owner: At Hoover Optometry, we are dedicated to providing you with the finest eyecare services and a…read morespectacular selection of frames. Our Commitment to You: Superior Eyecare: We take pride in delivering exceptional eyecare services that prioritize your eye health and overall well-being. Our experienced team of optometrists is here to ensure your vision is at its best. Stunning Frame Selection: Explore the most dazzling array of eyeglass frames in Kingston! From timeless classics to the latest trends, you'll find the perfect frames that not only enhance your vision but also reflect your unique personality. Quality Guaranteed: We stand by the quality of our frames. Rest assured that you're getting the best when you choose Hoover Optometry. Our frames are built to last, so you can enjoy clear vision and stylish looks for years to come. Affordable Luxury: Quality eyewear doesn't have to break the bank. We cater to all budgets, ensuring that everyone can enjoy the luxury of exceptional eyecare and fashionable frames without compromising on quality.

I received an email inviting me to get my eyes checked as 18 months had elapsed from my previous…read moreappointment. I made the appointment but when I arrived for it I was informed that the email was sent by mistake a week early and I was not eligible for OHIP coverage (I'm over 65). There was absolutely no effort made to compensate me for my trouble, rather i was told that I could re-schedule a week later. I sent a complaint to the parent company Luxotica, but was given a run-around and directed to a non-functioning complaint form. This used to be a good place to go, but in my opinion the customer service has gone downhill. I will be looking for a local optometrist that is not part of a huge multinational enterprise.

Have been a loyal customer at the store since it open in downtown Kingston and have been seeing…read moreStephanie at this location since she started there. Have always had nothing but the highest respect for her professionalism and quality service, and she never hesitates to make any minor adjustments that are needed to my glasses to keep them in tiptop shape in terms of fit and comfort

Great clinic. The very best. Staff are professional, kind and courteous. Tons of parking.read more

I was recently involved in a car accident by a reckless driver. I had called to schedule an eye…read moreexam in order to get a new pair of glasses urgently . I also advised them that I have a medical exemption from wearing a mask and they have refused to render me a service unless I wear one. Their excuse is to protect their elderly patients . I proceeded to send them the Public Health Order regarding public health exemptions and they did not budge. I am currently in the process of filing a Human Rights complaint . Upon reiterating concerns regarding my disability, they stated that I would be REQUIRED to wear a mask in the common areas, but not when I meet with the doctor. Please be aware that they do not make accommodations due to undue hardship for those patients with disabilities.

I can't say enough good about Dr. Grainger and his staff at Cataraqui Eye Exam Centre. Just like…read moreColleen's 5-star review I thoroughly enjoy Dr. Grainger explaining what's happening through detailed imaging of each eye and his recommendation.

Dr. Grainger taught me more about my eyes than I'd ever been told before. He explains things very…read morewell. I was very impressed.

Very professional and extremely helpful…read more Easily the best experience I've ever had shopping for contacts and eye glasses. The staff always greets you with the smile and the optometrist is very knowledgeable and takes the time to give you proper advice. Will return again.