Doctor and staff is excellent. But I had light adjusting lens put in and they are terrible. Not…read moresuppose to have to wear glasses ever again for anything . But I need readers still to read up close. Over $11,000 spent. Should of got the $8000 procedure done Same result

I took a family member here for cataract & new lens surgery on a Tuesday morning…read more This is located off of Duluth Highway directly behind the Chick-fil-A. Small building, good parking & easy access to/from- a ramp for those who need it as well. The lobby is very nice with a TV to occupy your stay. It's clean, well decorated & the chairs are comfortable for a waiting room. All staff members were very pleasant, and all smiled!! When they too my patient back they said OK to walk to Chick-fil-A for a coffee... that's as far as they will allow should they need me at any point during the procedure- keep your phone on! My patient said everyone was calm, they laughed & the procedure was an interesting process. Not scary!!! We go back in 2 weeks for the other eye.

Starting with the positive. Had an eye surgery with Dr. Niraj Desai. By far, this gentleman is the…read morebest, could not ask for anything more, a true professional and a master at eye surgery and his craft. However, everything billing-related has made this experience the absolute worst experience. This may come off harsh, but the fact is Milan Eye Center is incompetent when it comes to billing, and they refuse to take any responsibility. They hire a 3rd party billing company overseas, so every time you call their office to discuss anything "billing-related," you are automatically transferred to their overseas contracted billing partner. Why in the world would you hire such an incompetent company to handle all your billing? This is a multimillion-dollar eyecare practice. We knew this surgery would happen, and switched insurance plans as the new plan had a specific flat in-network $1,000 copay for each eye for Cataract Surgery. The total surgery should have cost $2,000, plus the additional co-payments for other doctor visits/eval pre- and post-surgery. Guess what? Milan Eye Center never billed UHC. At the last moment, we were forced into taking out a $5,000 loan from CareCredit to pay for the Cataract Surgery. To make matters worse, after the surgery, Milan Eye Center billing third party started sending bills for $3,900 for the same surgery. ; First of all. Milan Eye Center will NOT perform any surgery until the costs are all paid off in full, meaning you cannot enter the surgery room, hence why we had to take out the $5,000 loan. So a surgery that should have cost $2,000 with insurance ended up costing $5,000 + now they want another $3,900. Cataract Surgery is not $8,900, including insurance; the total to them should be $10,900? After the surgery, we spoke with the insurance. Milan Eye Center never filed it through them, even though they are in-network. After a year, we finally paid off the $5,000 loan we should have never had to taken out... and now they still want $3,900... As someone who has worked in healthcare, what this practice is doing is unethical and illegal. [Review 742] - 15th Review of 2025

I've been going to Milan Eye Center for a few years and recently decided to have my cataract…read moresurgery there. From the moment I entered the surgical suite until I got back in my car, I was treated with care and respect. I highly recommend Dr. G Patel and his team. I could not have been in better hands!

I saw Dr. Walia after complications arose in my cataract surgery that left sharp pieces of lens in…read morethe back chamber of my eye. I was referred by my doctor, but I found out that my coworker pretty much worships him. I believe he lies up to the hype. I was in a lot of pain and they were able to get me into surgery the next business day. Nobody wants folks poking holes in their eyeballs, but I am here to tell you that the surgical team was probably the most efficient crew I have ever seen and I work on a lot of complicated teams. Everyone I came in contact knew exactly what their function was and each communicated quickly and effectively. There was minimal time wasted on every step of the process. They came in, introduced themselves, set expectations, told you how long they would take (and met it) and did their work. The surgery was completed well and I was out in a very short time. The follow-ups don't take long, even when the waiting room is full. they really respect my time. Really great group, all around.

my 86 year old dad was kept waiting for 3 hours. as much as I begged to expedite the staff was…read moreclueless and while people are sitting in agony in the waiting room the staff can be heard laughing loud and cracking up on their own jokes with no sensitivity whatsoever. Very unprofessional behavior. They lost us as patients and I would recommend to find other clinic because obviously they don't really care about their patients wellbeing.

Outstanding practice! Been a patient here since 2005. Dr's, yes Dr's Haywood (husband and wife…read moreteam) are truly professional and very good. DR. Mark Haywood is a surgeon by the way. Staff is very professional. When it comes to my sight I do not believe one should cut corners, period! This is why I choose here.

Carmen, the Optician, provided me with exceptional service. I felt valued and heard. Carmen…read moreexemplified professionalism and a willingness to address my concerns. She went above and beyond to resolve my issues quickly and efficiently. I am grateful for the wonderful Customer Service that Carmen provided me. Sheila Thornton Lipscomb

Still waiting on my returned call to schedule my eye surgery. Went here in a referral from my eye…read moredoctor I had the evaluation done for my cataract surgery and did I not schedule it that day because I had another medical issue I wanted to resolve before scheduling my eyes. I was told thanks no problem and they understood. The said just call and they would schedule the surgery over the phone since I had completed the preliminary steps. 3 weeks later I was clear to schedule. Phoned the number I was given was not answered but I left a message as directed. 1 week went by and no call. I phoned again, no answer but directed to the message center. Left another detailed message. 4 days later , no call. I called the office direct and spoke to someone who said she didn't schedule the surgery but would transfer the call to a lady who could handle that. After a couple of rings, no answer message machine. Left another message. To day is December 25. Still no return call. I completed my second eye surgery with Atlanta Ophthalmology associates. Last week. Surgery was fantastic. Very professional and not an assembly line practice. Thank you Wolfson for being so incompetent and allowing me to find the best eye surgeon in Atlanta. Still waiting by the way.

This place has no respect for people's time. What's the point of setting an appointment if you end…read moreup waiting nearly two hours just to see the doctor for five minutes? It's incredibly frustrating and unprofessional.

My daughter and I had been going here for years, always with positive experiences and results. My…read morehusband, whose eyesight is the worst, only finally made the switch from our other doctor. He was honestly impressed! His eyes need specialty contact lenses, but they seemed capable of caring for all areas of his eye care needs. The doctor's knowledge and competency put my husband at ease. Now he knows why I chose this place all along!

I had actually stopped coming here because the other doctor that they started having me see was…read morevery dry and not personable at all. He would reach out to shake my hand then proceed to wipe his hand on his pant leg in front of me which I thought was rude and was very short when answering my questions. But I came back home, mainly because they performed my LASIK and I felt my eyesight was detonating and I should start wearing contacts/glasses again. I came in to set up an appointment and the ladies there were really nice. The office is always clean and they have a huge waiting area with plenty of seating and refreshments while you wait to be called back. The lady (I didn't get her name) I spoke with suggested I see Dr. Thornhill, after I told her I would rather see a different doctor than the one I saw the past couple of times I was there. I am so thankful for her because Dr. Thornhill restored my faith! He was very charismatic, funny, and just overall great energy! He answered all my questions and addressed any concerns I had. He also recommended eye exercises I can do since I'm constantly staring at a computer screen during my work day. So if you are not sure which doctor to see, I definitely recommend Dr. Thornhill.

Bad customer service. The Front desk name Amy is very rude to customer over the phone. She hung up…read morethe call while we have not finished the conversation. I called her back and she was arguing with me over the phone. This experience should not be happened at this professional service place.

I went here for an eye exam and wanted to know my options other than glasses. I had to be the one…read moreasking all the questions. I said "I don't like glasses, do I have other options?" "No" "Well can Lasix fix it?" Yes I guess but I don't do that." Ok what about contacts?" "I guess so." Not helpful at all. I will certainly find another provider interested in discussing all my options.

The staff is very nice and pleasant, and the eye glasses are very affordable. Dr. Myers explained…read moreeverything proficiently.

This place has a vibe that feels like home. You don't get that "chain" vision center experience…read more Very sweet staff! All of them! FAST, EFFICIENT! Go find out for yourself!

I started coming here 8 years ago. Love the Dr's they are the best. Two years ago Lori retired and…read moreCarmen took over. She is the most unprofessional and rudest optician. She is used to patients who come in once a year. I was getting used to hingeless glasses .,came in once a week. She also told me she did not have to service me. I have had the new glasses 6 months. I checked with the board of Optometry they said she can not refuse to wait on me. She said she has wasted 20 hours over 2 years adjusting my glasses. That's 10 hours a year 1.6 minutes a day less then 30 minutes a month. Customer service is part of an Optician's job. She said she does not have the patience to deal with me. And has rudely yelled at me in front of other patients what are they doing now? When I came in for an adjustment. Replace the Optician and I can recommend coming to Dr. Hayward for eye exams. I do not recommend coming there for glasses! Worst customer service ever! Go somewhere where you will be treated like a human! being not crap!

Dr Haywood performed my eye surgery and I had a wonderful outcome. The Doctor is very courteous and…read moreprofessional and I highly recommend him ,

Best in professionalism, quality care and feedback. I love coming to this facility because they…read morealways exceed my expectations. Highly recommend this facility!!!

I went have gone to this practice for years and the last year they've gone downhill. They don't…read morecare anymore. My son got a concussion on Friday and today I called and they said they don't have an appointment. I asked her if they have emergency appointments anymore, like they used to and she said no. You could tell she really doesn't care. They also are constantly adding charges and sending bills after your appointment. It's not a good practice anymore!