kenny@ductcleaningsolution.com…read more I called Kenny Gunnels of Duct Cleaning Solution LLC in Smiths Station, AL to get help resolving a dust issue that was impacting my health. We had lots of dust particles circulating regularly through our HVAC system, which was making me cough and sneeze constantly and keeping my house very dusty. The particles impacted my health causing upper respiratory infections, bronchitis and allergy headaches. I was surprised to learn there was microbial growth in the ducts, so I also asked for the encapsulation process, which involves the application of a polymer coating sealant to the interior of insulated ductwork. The product Kenny used is designed specifically for use in HVAC ductwork and has anti-microbial properties to aid in the prevention of future microbial contamination. I was so impressed With Kenny's work ethic and diligence to ensure everything was done correctly. I'm currently working from home and there was minor noise and literally no disruption to my work day. I'm glad that I found a great professional to help resolve our issue with contaminants in our HVAC system, The other thing that I loved about the service was that Kenny was a great communicator letting me know when he was on his way, when he was here and when he was finished. He even sent text messages with pictures so that I can share them with my husband gets home from work! I highly recommend Kenny Gunnels with Duct Cleaning Solution LLC if you need to improve your air quality in your home!

From the owner: We specialize in HVAC air duct cleaning and restoration. Locally owned and operated. Licensed and…read moreinsured. Your areas only NADCA certified company. Friendly, courteous, and professional staff.

SERVPRO Excellent service, called before arrival, they were prompt, courteous. Johnathen explained…read moreabout after care of my carpet. HIGHLY RECOMMEND SERVPO Thank you again!! Mrs. Bohner

I can't say enough good things about SERVPRO and how amazing, patient, helpful, and understanding…read moreSERVPRO has been through a difficult situation. We presented them with a challenging situation and they have been absolutely amazing. Ronnie has been so awesome throughout this experience and has gone above and beyond to help us and communicate with us so we know how to proceed once their work is complete. If I could give SERVPRO a million stars, I would!

Technician was very friendly and presentable. Explained the entire service and the requirement…read more Example was there was a fog process to decontaminate the air and atmosphere in my house. The process took around 2 hours for all my ducts and fogging. I am very concerned of the HVAC system cleanliness and ducts were not excluded. When I hired Ducky's it was by the initial reviews. Spoke to Dave and he was very friendly. His machine is heavy and would require more time if you have a two or more story home. The air quality was phenomenal upon entering my home after cleaning and fogging. It was like standing on a mountain top and breathing fresh air. Amazing difference!!!! Definitely recommend this service for all homes.

The owner was great! On time & prompt! Very pleasant &…read moreinformative! Dryer runs better than ever after he did a thorough vent hose cleaning!

Scheduler Quoted potential high price of 275. Price ended up right at 400.00…read moreVery disappointing felt like a classic "bait and switch " Hopefully the work was very good not my area of expertise. They were on time.

They installed a whole new unit in my house $5000.00. The system stopped cooling exactly 1 year and…read moreunder warranty. I called them 8/18/19 and left VM which they received. I called the office this morning and now they say no labor warranty which is 100% wrong! They want me to call someone else to repair it! I wanted Affordable to come check it out but no they wouldn't. Very poor service I called another AC company to come out and check my system which are here already. There is a leak in my brand new system one year old system. What's wrong with Affordable Heat and AC, they don't want to take care of your customers who support them!!

I called Affordable Heat and Air to get a quote to install a new AC unit. As he got out of his…read moretruck, he asked if my unit was in the attic. I said yes, and he said he remembered working on my house when the previous owner owned it. I work in HVAC design (his coworker even made a comment about how it was nice to talk to an owner that knew what they were talking about), so I was telling him what I was looking at installing. He proceeded to lecture me for an hour on why I should spray foam my attic. I kept telling him that I agreed, but I could not afford that and was not planning on being in this house long enough to make that level investment. He didn't listen. He kept pushing and pushing the insulation issue. After an hour, he proceeded to tell me that he was getting too old to be climbing in hot attics to replace units. He wasted AN HOUR of my time when he knew from the moment he got out of my truck that he was not going to give me a quote!!! I give two stars because I did not disagree with spray foaming being a good idea, so I am not saying he is not somewhat knowledgeable, nor am I saying he does good install work. However, he will not listen to your requests and is very arrogant in pushing his own agenda. I am very fortunate to be knowledgeable in HVAC and recognize a poor HVAC businessman, but let this be a warning to those not in the HVAC field. PS. At work the next day (an HVAC office btw), I was complaining about the level of disrespect by wasting my time and blowing off my request, and my coworker proceeded to tell me that he had a very unpleasant experience with this company too (he requested Howard to do one thing, and he did another on his own accord).

I wanted a HVAC unit with a media filter which I expressly asked for....they ignored my wishes and…read moreinstalled one without that feature....and it was expensive. I was shocked by that.

Over the last several years I've gotten to know the family that owns this company, have had my…read moredownstairs unit replaced, and have utilized their service contracts. They have set a high bar for themselves in the areas of quality service and integrity, and they have never let me down. This is true for the most recent, yesterday, maintenance visit. It even started with the call for making the appointment. The young lady in the office (and, being old and senile, I don't remember her name) who makes the appointment calls and answers the phone is a real asset. The tone she sets with her cheerful and pleasant attitude sets the tone for the call, and creates exactly the first impression that any business wants their customers to experience. Then, when Keegan shows up to do the service call, he is pleasant, explains everything that he's doing, and then proceeds to do it well. I highly recommend this company for HVAC needs. (I understand they also install and service pool heaters)

Same day service Amen!!!! #supportblackbusiness…read more Prompt and on time, very professional and diligent. Even helped move furniture piece I couldn't. Got a very dark smudge spot out also. I will defiantly use their service again, and I would positively recommend them to other people.