I haven't been in the store since before Covid but I have been in it twice in the last week. Both times I was greeted at the door, I was asked if I could be helped several times by various employees. The store is spotless, well stocked, everyone is friendly, and today the cashier Julian was very friendly and helpful. It is so refreshing to have a conversation that is meaningful and authentic and I wanted to say thank you to him. I hope you have a wonderful day, thank you for having everything I needed in stock at your store today. The $10 off coupon from last week really helped as well! read more

Too bad this location is in the parking lot of Hell.. otherwise I'd probably be here more often. The customer service is good and the store is always well stocked and organized. I have bought several desk chairs, a desk, and office supplies from here. I actually think their prices are not bad at all. I will continue to come back! read more

This whole post is dedicated to Julian in management. Did a phenomenal job in sales with my team and other customers while we were there. Very knowledgeable in everything we discussed whether it was office furniture, printers or service. Hats off to Julian. read more

Sergio is an Amazing employee as well as everyone else there , super helpful group of people . However, there is an employee that my boyfriend and I tend to have a hard time with every single time we come to this location, problems that we don't experience with any other employee and we've been coming here for at least a year now consistently. I just don't understand what her issue is 24/7 :( read more

Always helpful. Great price. Today I got a sign for my hotdogs. She added the prices for me. Laminated it. And it cost me less than $8.00.

My husband and I were processing our TSA Precheck applications and traveled over an hour from the Bay Area last weekend because this Staples location had the nearest TSA application center with the earliest appointment availability. It was our first time at this Staples location, were unfamiliar with this specific store's layout, and were tight on time upon arriving because we were delayed by heavy traffic. To try to save some time, we asked the first Staples employees we saw (two employees who where having a personal conversation right at the entrance) where the TSA Precheck application center was located in their store. One of the employees, with a completely serious face, replies, "Oh, sorry, we stopped doing TSA Precheck last week." I tell him I was confused, as we had an appointment scheduled and we had booked that appointment within the last week. He shrugs and says, "Sorry, I don't know what to tell you." Completely defeated and demoralized that we had driven over an hour for nothing, we turn around to leave and make the long drive back to the Bay. Just as we get to the doors to exit the store, he and his coworker burst into laughter, "Oh, no, wait! I was just kidding! We still have it. It's in the back." We were late to our appointment because Staples' employees didn't want to answer a simple question and instead needlessly and unprofessionally gave a completely false answer to mess with TSA patrons for some cheap laughs. We would have missed our appointment entirely had the employee not corrected his misinformation just before we exited the store. On the plus side, the TSA employee processing TSA Precheck applications that day was absolutely wonderful. She was pleasant and professional and our applications were processed smoothly. But those kudos go to TSA's employee, not Staples. After our TSA Precheck applications were completed, we were given coupons to encourage us to shop at Staples. We opted not to use those coupons, even though there were some office products that we needed and that discount would have been helpful. We simply had zero desire giving any of our money to a store who treats customers horribly for laughs. read more

Terrible lack of sympathy. I came here to enlarge a photo of my brother who recently passed away for his funeral, and planned to use a professional graduation shot. Their photo center refused to scan and copy it, despite the circumstances. I can understand that this is policy, but there was no sympathy or recommendation by them to go elsewhere, nor did I feel any kind of support for us as we tried to make these arrangements. Perhaps I'm just upset and frustrated, but I refuse to ever do business here again. read more

You can't print photos on photo paper from the kiosk or you phone, you must use their internet charged at $0.60/minute. Bring a USB drive as these windows 10 systems are old and slow. You can't borrow a USB drive either... to connect from their systems, back to their systems. You can't use the "printme" code to retrieve photos from the computer, but you can from the kiosk (but no photo paper there). The staff was nice enough, just a bit clueless. Their online support, which o has to pay to use, was confused too. read more

It's not often I come to Staples because I am a HUGE Amazon Prime(r). I just made that up, I think . Yea, so I only come to staples when I am not willing to wait 2 days for shipping or if I'm in the mood to look at stationary. So, I don't come here often. I was pleased with the service here when coming. The cashier was friendly and the sales associates were so eager and happy to help us move heavy items. This place is fully stocked and the customer service is great. If ever you want to browse the isles of an office store this is the place. read more

My experience has been great with the staff here. They are helpful and pleasant. But I would like to recognize the staff that work on special print jobs, especially, Teyvon. He has been AWESOME! He goes above and beyond to ensure the customer is happy. This type of customer service is rare now a days. I'll continue to use their business for all my special orders. read more

I ordered 110 copies of a 4-page doc and requested that they be folded/two-sided/collated. The person completing the order called to request permission not to collate but I said that I needed them collated so I could stuff then into envelopes. When I picked them up, they were one-sided and bagged separately by page. This made the work of stuffing envelopes MUCH harder and the letters cost double to mail because it wasn't two-sided. The printing costs were $316! This was unacceptable. I had to mail them the next day so I did not have time to turn down the copies and demand that my order be completed correctly. The online form did not work or I would have complained there. read more

I am a nerd. I love office supplies, although I typically order online (I am StaplesAdvantage member) I do love having the option to pop in a local store and check things out in person. The staff here is nice, they know the store, they are very helpful in helping you locate items and online order pick up is always a smooth process. I really dont have any complaints, you'd be surprised by all the products they have here. read more

Service was good and store was good, but one big problem I had to hear was the atrocious Christian music. Being Muslim I felt offense to this and absolutely hated the awful music being played. I felt like I could hear my religion being disrespected on the speakers, I felt the absolute horror of my people. It's just common courtesy to respect your individual customers needs and what they ask for. Thank you and I hope you take this review into serious consideration. I would've otherwise given you a 5 stars, but i'll have to give it a 3 just for my awful and uncomfortable experience. read more

I rarely do reviews on yelp but the manager Josh was very helpful! I ordered a ergonomic office chair online and the item was shipped with a deformed headrest. Josh offered to do an exchange or a return but I honestly just needed a new headrest! so he told me to come by the next day and he will have one ready for me! Great service! Staples is lucky to have him! read more

Aaron in the furniture department was extremely helpful. I came in on Saturday to retrieve a last minute desk before trying to do some major clean up in my home for an appraisal. He helped me find a unit that suited my needs, answered all questions I had about the product and warranty in a courteous and professional manner, and after finalizing the purchase he helped me load the box into my car. The desk is making the room look MUCH better. And after seeing the god awful mess that IKEA looked to be that Saturday, I'm calling it divine intervention. You guys are my first stop next time. 5/5 stars, fantastic employee. Great service. read more

Eusebia is printing is amazing. She was very knowledgeable and helpful. She spend the time to make sure all my prints were perfect. This was my first time going to Staples in Natomas but I will definitely be going back. read more

What a pleasant experience. Went here to find some resume paper. Was greeted as I walked in door and was told they do not sell paper by the page. However, the clerk at the copy center asked how many I needed and I replied 4. She gave me a stack of 5 or so and when I insisted on paying she confirmed no charge. the store was clean and overall left me smiling and good mood! read more

The Staples in Natomas on Truxel has patient, understanding, and helpful staff. Special thanks to Paris and Bianca on running the print shop area of Staples. Excellent to see a team work together. The workers including their manager were helpful. Customer Warning: The printing machines only do laser for the labels at Staples in Natomas. In my opinion a full print shop should be able both laser and inkjet on all materials. Otherwise this would be one the best full service Staples I have been to in quite sometime. Additionally UPS is the only shipping available. For those seeking U.S. Postal services directly in Natomas my recommendation would be use the Belair and Raley's due their first rate services and convenient parking. read more

I came here the other day and I was really happy two personnel in particular went above beyond their way to explain and satisfy my understanding of printers and file hangers I believe oneof the personnel helping me was benson and the the other was a white male I don't know his name I asked so many questions and they happily did not seem to get annoyed or even try to make an execute and walk away stayed with me until I was satisfied with the product or with my questions they were both so helpful I had a great experience shopping at staples thank you so much will be back again read more

Staples - Came in to get file cabinets and possibly a printer - Printing Services Near Me - Natomas, California

This was my 2nd experience with this store. 1st time was a business card order for same day service. Since it was later in the day, after 4p I knew that the order would have to be the next day so no problem there. Got the order confirmation and waited. Next day nothing. So that night I checked status on line and it said order was going to be shipped in 2 days. I called the store the next morning and was told the order had been ready the day before. I asked why they had not called and the woman - Emily - said they had called and been hung up on. Did not happen, I had no call and they had no other number to call. Called customer service and talked with them and they were very nice. I told the person on the phone I would try them one more time. Fast forward to this week. Hubs goes in to place reorder. Told they was no prior order. Calls me and gets order number. We can do a reorder. It will be ready around 4. Call around 4. No, not ready, not going to be ready to today because we are "backed up". Asked if they were going to call, told no they had not planned to. Asked if they were "backed up" when the order was dropped off. Yes, they have been all day. Order would be ready first thing in the morning. Called at 11am. Not ready, would be at least 2 hours. Called customer service and told them that this is not acceptable at all. Had we been told when my hubs went to place order that it would not be done same day we would not have placed it. Customer service calls the store, order will be ready in 45 minutes. If they were proactive about service it would be fine, things happed. It is the lack of decent customer service that is the problem there. read more

After coming here yesterday I am completely disappointed with the level of customer service. I had a death in the family and I made a pamphlet for the funeral. I went to Staples to print it at where I waiting 15 mins before the printing and services last acknowledged me. I told her I had my laptop and I could print it out. She was NO HELP what's so ever. I told her it's for a funeral and you would expect any normal person to be compassionate but nope not Monique. Monique was so incredibly rude I could no believe it. She seemed very very uninterested in her job. After not being able to figure it out and with no help from the printing and marketing SPECIALIST Monique, I left. read more

I'm all about customer service, and this staples has got it. Special shoutout to the manager Katrina and all the sales representatives. I had purchased some ink and an apple pen online but found a better price later on in the day. By the time I got there, I had wanted to do a price match to get the 110% guarantee. I was told by the customer service representative at the time that I would have to do a return and re-ring. Even though the store was incredibly crowded, she was more than happy to do it. Katrina, the manager stepped in, and did it with a smile, completely understanding that every penny counts. This is my favorite staples store in the area, hands down, so always feel free to drop by if you want great service and a friendly face! read more

100% agree with other reviewer: Worst customer service and overpriced items. This is the second time I went to Staples in North Natomas since I've been living here 11 years and this time would be the last time. Those employees are the laziest employees I have ever seen in retail stores. Today I went there for my daughter's project. My 10 year old and 5 year old Were with me. When we stood at the check out line, there was only one customer in front of us. There were total 3 employees standing inside the check out station, 2 guys and 1 girl. The girl was helping a customer. The other two - one should be the manager who was wearing black polo shirt, just gave us a look like why you guys are here. I don't mind waiting but they gave me the feeling like ignoring and showed some attitude. We were waiting for 5 minutes since the customer in front of us was having some problems and needed to fill in paper work. The other guy kept standing and talking to each other without any willing of helping me check out the stuff. I only had 3 items. The girl employee also glanced at us without saying I would be right with you. I was a supervisor of a super market before I know this is not right in customer service. After 5 minutes waiting with my two daughters, I decided not to buy anything. We left and went to Target. We bought the same stuff at Target and saved at least $10. Thank you for being mean to us STAPLES! read more

Awful customer service. I went there to get pictures printed for a scrapbook gift for my dad. This was my first time at a Staples printing station. And I was the only one there. There was no information anywhere about how much it would cost or what options I had. I had to ask for the information and I got short answers. The Staples salesperson never told me that there was an extra fee for printing that same day. She also did not tell me that some of my pictures would turn out blurry and bad because of their original size. I asked to see them before they were printed and she either did not hear me or outright ignored me. Out of the 24 pages of pictures, only half were useful. While I was there, two people came in to make a fax. They asked for help and she just came over and said "Just do this and that." And then left them to help the handsome man that just walked in to make a photocopy. read more

Went into this Staples to look for two things: Pilot EasyTouch Fine point ball point pen and a weekly/monthly planner. I found that later but couldn't find the former. There was an employee working in the pen section who couldn't find the pen I wanted (I'm super picky about my pens) but he was helpful nonetheless. I found my planner for 2011 in the Planner Section and was happy with my purchase even though it cost me $20. The store was very nicely organized and clean, lots of walking space and tons of employees asking if I needed help (love their customers service). I was in and out in less than 15 minutes so it was nice that they were so helpful. Hope I find that pen soon. read more

As soon as I entered the store, I was greeted by Ryan. As I waited in line to be helped ( by the way I didn't wait no more than one minute) immediately Ryan asked the customer whom was first what he can help her with and myself as well. We were both in need of the same service, the fax machine, so Ryan walked us both over to the copy center and assisted us both through the process of using the fax machines. Ryan was available anytime I needed assistance, he always addressed me as Ma'am, he was pleasant to work with, professional, outstanding customer service. Ryan was quick, and got myself and the other customer out the door within 3 minutes. If there were more Ryans out there in the workplace, my faith in humanity would be restored. Thank you Staples for Ryan, he's a true superstar, just a genuine guy that truly cares about customers and the services you offer. read more

This place is easy to navigate, well organized and had a very helpful staff. Parking is super easy too!

I love how I get to create my own business cards! I love that they look so professional after completed. I will continue to purchase my cards through staples! The customer friendly staff are exceptional! read more

Stay away from this location! I was followed by the manager of this store while looking for a mailer for some paperback books. In shorts and a T-shirt. While my bag was up front. How in the HELL would I take anything from the store, dressed like this? The other employees (especially Tristan) were amazing. Their customer service was great, and they were affable and ready to help. The manager was a bastard. Stay away! read more

Resume paper!!! Great customer service, clean and organized. read more

Ive concluded weekdays are great days to visit an office supply store like Staples. Staff is available to assist and customer traffic is minor. I was greeted right away and when I was asked if I needed help, this time I said yes. Looking around always leads to me finding something else I think I need or something that is reduced so low that I just don't think I should pass up the deal I have a few sentimental pens that I didn't want to throw out. So I thought I would try to find ink refills. Not knowing if it's a "staple" item anymore, as so many things are now designed to be disposable after one use. Well I was very happy to see 3 racks of ink refills in the pen &pencil aisle. I was assisted by Austin who actually lead me to the correct section of the store and with his help I was able to find my refills and continue treasuring my memorable pens. I was surprised he let me open the package to assure I was purchasing the correct refill. Finding those refills just made my day. And I appreciated his recommendation of using cheaper pens' refills when those hard-to-find refills aren't found in store. As I went to check-out I had to wait a bit due to the person in front of me doing a difficult return. When Austin saw me waiting he opened a new register and was able to truly help me with my small but treasured purchase. In an era of easy ordering it's still nice to be able to find exactly what you want at a real store- with human interaction. read more

Amazing customer service. Manager, Matthew, went out of his way to find an item I saw online and then when it wasn't available he helped me make the best of the situation by finding the closest alternative. read more

Printed our save the dates with staples and was expecting to have to hand cut them ourselves but when we arrived to pick them up the associate had already cut them for us free of charge! Took such a load off our shoulders! Thank you copy center for your help! read more

This place can be real bad. I've been there 3 times recently and it is getting worse each time. The self serve copy and office area is a joke. Nothing works 2 of the 3 days I was there. The help behind the counter is under staffed, slow and too talkative. There is a young man that works there on the weekends that is very good. He is attentive and knows the products. He is courteous and efficient. The only reasons I'll go back there; location to my house and to get this young man's name to give him a hooray! read more

I went to check out the office chairs that they have to offer and found the perfect one. Some of the chairs there seemed like they were really low quality (price speaks for itself). They didn't have the chair I wanted in stock so they did ship it to my work address for me. I like that they make that service convenient for their customers. read more

I never had to return anything back to staples before until I had bought the wrong ink for my printer. Instead of going back to the store in Jackson ( where I purchased the ink) I figured I'll stop by another staples to return the ink and buy the right one. However, this was such an awful experience. They looked through all my credit cards to see which one I used when they realized it wasn't purchased in their store so they had to call the other store to see if I purchased it there. Then they connected something to my credit card. It took 20 to 30 min. I think I'm going to look for another store to do my future purchase. read more

Never thought about having a great experience at an office supply store, but I really had a 5 start experience. The staff and manager were very busy but made time to help with several request that took us all over the store. They also were happy to climb the ladder (twice because I couldn't make up my mind) to pull down supplies out of stock on the shelves. Thank you! read more

Sarah one of the manager went above and beyond to help me with a customer service issue. I was so upset about service I was given and she heard me out. She truly understands what world class services is. She even followed up with me the next day. I can't say enough good things about her. She's such an asset to the staples company. They are lucky to have such a customer driven manager. She didn't have to take the time out of her day ( in December) but she did. Thank you Sarah!!! I truly appreciated your help. read more

A for selection, F for service. There was only one cashier every time I've gone there.

It would be wonderful if the employees would stop their personal conversations long enough to help someone and/or stop yelling to one another across the store. Every time I've come to this particular store the employees are the same: standing around, chatting, and avoiding eye contact so you have to actually walk up to them, wait for them to acknowledge your existence, and then pay witness to the sighing and eye rolling. read more