I went to get some papers scanned and sent as well as some supplies. I had apprehensions because I…read morehad built up the scanning to be a bigger problem than it was. When I arrived I described my problem to the staff member named Holly and she immediately put me at ease. She explained what had to be done and waked me through step by step. Her colleague, Alan even helped me verify the status of the pages sent and when completed. In addition, the supplies I needed Holly took me to the areas and helped select what I needed. I was in and out in less than 15 minutes. What a breeze and I would HIGHLY RECOMMEND Bow Valley Basics to anyone. Now that' customer service!!!

When you need office supplies in Canmore, they're your people! Helped me out of a few jams already…read more Their copy and print service was a life saver! Thank you!

The Source was open at 11am. The store is very clean although light on product. The gentleman who…read morehelped me with batteries for my grandson's toy made a real effort to help me by going on the internet and discovering an ordinary C battery would work. I appreciated the extra effort and help he extended me, I would definitely go back here just for the service,

After using Staples for over 20 years for person purchases and through 3 businesses I have run…read more They some how have turned into the worst customer service provider out there in my opinion. After ordering a few items and being told they were ready for pick up. The customer service rep refused to complete my order as one item was "open box" having already left work and needing the gifts for later I told him I didnt need the 10% off and was fine taking the open one. He still refused. As I was leaving I express politely that his store had the worst customer service. I didnt yell swear or act aggressive at all. I then contacted staples customer service had the order cancelled and placed a new one for another location. I waited a bit and went there. I even offered to help get the items ready so I could be quick. This young kid who claimed to be a manager and was in fact not a manager then informed me they would not serve me because I was yelling at the other store. Again I was extremely frustrated at this point and still was polite and left. After dealing with the national escalations department I decided to cancel that order and purchase else where as I will always do moving forward. However the store number 2 processed my order as if I had picked it up and then refused to issue a refund. The guy on the phone even acted like he would fight me if I was at the store and hung up on me. Insane how a person turning down a 10% off price and willing to pay full price for the item he was told was ready to be picked up turned into a massive issue by unprofessional immature staff. Where at least a few customers are forever lost in a time of retail struggles.

The print-shop staff are the rudest people in the business. Learn how to actually help your…read morecustomers, instead of arguing with them when you don't know enough about the technology that you are trying to sell. Also- TRY SMILING FOR ONCE.

I ordered a calendar online and had it printed at this location. It was easy to do and there was…read morelots of options available to customize it. It was ready the next day. I went in to pick it up. After closer review, it appeared that the pages were not folded exactly in half. They were slightly off but it made all the difference in the world. I tried refolding the pages but then the paper got ruined. The clerk said we could reorder it, which I did. Next day I was back to pick up my new calendar but unfortunately it looked the same. The new clerk said he was going to recalibrate their folding machine. It turned out a bit better but I asked if I could just hand fold the pages myself. He said sure. So I folded them all and stapled the calendar together. It actually turned out really nice. Now I just need to figure out how to make a hole at the top to hang it up. The manager offered to refund my purchase because of the hassle which I thought was really generous. The calendar only cost $10 which was a bargain to begin with. Now I have 2 extra calendars to give away to anyone who doesn't mind seeing me or my cats for the next year. Because of the outstanding customer service here I would highly recommend this location. My order wasn't as I requested but they went out of their way to make it right.

After using Staples for over 20 years for person purchases and through 3 businesses I have run…read more They some how have turned into the worst customer service provider out there in my opinion. After ordering a few items and being told they were ready for pick up. The customer service rep refused to complete my order as one item was "open box" having already left work and needing the gifts for later I told him I didnt need the 10% off and was fine taking the open one. He still refused. As I was leaving I express politely that his store had the worst customer service. I didnt yell swear or act aggressive at all. I then contacted staples customer service had the order cancelled and placed a new one for another location. I waited a bit and went there. I even offered to help get the items ready so I could be quick. This young kid who claimed to be a manager and was in fact not a manager then informed me they would not serve me because I was yelling at the other store. Again I was extremely frustrated at this point and still was polite and left. After dealing with the national escalations department I decided to cancel that order and purchase else where as I will always do moving forward. However the store number 2 processed my order as if I had picked it up and then refused to issue a refund. The guy on the phone even acted like he would fight me if I was at the store and hung up on me. Insane how a person turning down a 10% off price and willing to pay full price for the item he was told was ready to be picked up turned into a massive issue by unprofessional immature staff. Where at least a few customers are forever lost in a time of retail struggles.

Owner (Jed) is having difficulties paying his employees. Regularly have to actually ask to be paid,…read morewhich is countered with a sob story of how tight money is. Brings his sick children to work then gives you a hard time when you get sick.

From the owner: Computer Sales, and Service, for consumers and business in Mountain View County. Everything from…read moreupgrades, tuneups, virus removal, networking, new and used sales.