Just received my uber eats order from this Starbucks location I thought I was getting my single drink but the kind baristas at this Starbucks sended me a second drink I love it cannot complain I appreciate yall so so much this made my day ! read more

I always come here to buy some coffee and Never have change I'm tired for it !......it's not fair

Honestly, I've given this place about five chances and they disappoint me every single time. Last time I came, I always order the same thing a cappuccino with 10 raw sugars, the cappuccino was literally milk. There was no coffee in it. And now this time again same thing always grande coffee and It's not even fill all the way up, half of it is just foam. If this place wasn't super close to my job, I would never come here again since I don't have another choice but honestly, it's just disappointing. So if you have a choice, drive five minutes away and go to a different Starbucks this one is not worth your time. I also given simple instructions before like do not reheat the brownie. I like it cold and they still reheat it not once not twice, but it has happened three times. I don't feel any urgency any sort of like good customer service coming from the staff, like I said, honestly save your breath. Save your time. Drive five minutes away go to a different Starbucks is gonna be worth way more than what you get paid here. read more

Starbucks - Cappuccino - Coffee & Tea Near Me - Del Valle, Texas

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Service was quick, food and drinks were ready in a timely manner and they were made to our liked. Place was clean. read more

Not sure why, but my last trip to this Starbucks was a disaster. I ordered online and they were out of a lot of items, so on my way to the store I ordered several things they had in stock. When I got there, one drink and two empty bags that said "see barista" were sitting in the pick up area. I waited a while for someone to come over but they never did. I finally flagged down one of the baristas and they told me the croissant and second protein box I ordered were out of stock. I walked around to the display case and they did not have a single Protein box. I asked them if I could swap for a grilled cheese sandwich, they said yes, and it was actually really good! Not as healthy as the protein box but I was hungry. He said he would give me a refund for the croissant but then someone appeared with one so they did actually have that item. He was about to walk off when I told him there was still one drink missing from my order and he could not find anything saying what that was, so I had to tell him again. I normally meet my daughter at this Starbucks and there is always a very long line in the drive-through, maybe because it's so close to the airport. This is the first time that they have messed up my order so badly. The parking lot is not easy to get in and out. But it is the best location for us. Every restaurant can have a bad day and I'm hoping this is what happened. All of the holiday items were out of stock as well as a good part of their regular menu. It wasn't a holiday weekend, so I can't see why this happened. read more

Refuses to put cream foam in a separate container. The lady have probably one of the worst attitude and service I've ever experienced among all Starbucks I've been to. Horrible way to start a day like this. read more

I ordered iced matcha latte with strawberry purée/ vanilla cold foam , worst drink ever they didn't mix it well didn't even see no purée I could taste it but it was horrible. service was ok I could barely hear the person taking my order. read more

Tyler, I think her name was on her shirt she had Long brown hair, brown yoga pant looking bottoms and a white long sleeve shirt around 6:40 AM 12/31 had the worst attitude when the drink that I ordered which is a non-dairy salted caramel cookie matcha that already comes with coldfoam handhands me my drink and there's no cold foam . I tell her there's supposed to be coldfoam and she snatches it back away from me, Then turns to her coworker mimics what I just said and rolls her eyes, proceeded to get two other drinks ready before even making the cold foam, then she makes my cold foam and hands my drink back and aggressively put it on the counter where it spills out of the drink hole on my lid and spilled down my cup, 10/10 do not recommend her attitude. Picture attached of my order in case you see this Tyler and know you were in the absolute wrong . read more

Starbucks - Coffee & Tea Near Me - Del Valle, Texas

Horrible customer service,, horrible attitude,,, one lady was short and large around with a nose ring glasses and tattoos all over her arms. Horrendous attitude so lazy and disrespectful ,,, why would hire anyone like that read more

Really quick visit, good service. I will return when I'm near the airport to get my favorite Brown-sugar Oat milk drink

Service was fast and friendly while being served inside. The line outside was long but steadily moving. Saw three employees so they were working as fast as they could. read more

Solid Starbucks. Super convenient location as you're leaving the airport. The hours are generous, making it a convenient spot to hang out before fighting traffic back into Austin. The baristas seemed really friendly and it appeared well staffed. Lots of outlets and plenty of small tables. I was surprised by the little board game corner - I think that's the first time I've seen that in a Starbucks. The games are older, don't expect Settlers of Catan or Exploding Kittens, but it makes for a more inviting neighborhood space. I liked sitting outside for a little bit at night, when there weren't so many cars and airplanes and more people were inside the cafe being social. The patio had a couple chairs, tables, and two overhead fans, which provided a strong breeze.. there were bugs, but nothing that bit. read more

Starbucks - Board games available by the fire extinguisher and a little outdoor seating - Coffee & Tea Near Me - Del Valle, Texas

Man I ordered food went to the latrine I thought I left my phone there need I mind you I'm a senior ac tech and I do Uber and Lyft for gifts for my grandkids. I thought I lost my phone they let me use the their mobil land line to call my number it fell out of my pocket and landed in between my seat good customer service even while they are swamped with calls and under staffed. And they always have clean restrooms with is a luxury in Austin Tx which is sad thank you guys you Rock! You deserve ten silver stars ! And to all the haters put on an apron if your so salty! read more

Starbucks - The food was delicious and coffee was perfect - Coffee & Tea Near Me - Del Valle, Texas

In terms of their management and service, it is very poor. I went to get a medicine ball and even the inventory is out. I stood at the line and none of the staff or manager acknowledged my presents. When I finally did get seen, the manager himself didn't apologize for the inconvenience. I wouldn't recommend them to anyone. read more

This place runs like a Swiss watch. Super fast, well stocked- can order in store or online or drive thru. Clean, nice layout with plenty of places to sit including shaded seating outside. I wish I got to dress my own coffee but I imagine that's a corporate decision to keep the sugar and cream behind lock and key. read more

I come here everyday, the coffee used to be good but I think they changed management or something and it's just nasty now, don't even bother telling them to fill your coffee all the way cause they will act like you're trying to get something free out of it the pic is after ONE SIP basically got a cup of ice with a splash of coffee for 7$ read more

Starbucks - brsg shkn espsso - Coffee & Tea Near Me - Del Valle, Texas

Just a friendly caution to anyone getting coffee at this specific location. Make sure you let your coffee cool off, the baristas here always make the drinks boiling hot, I have unfortunately burned myself at least three times. Once, I got a burn that lasted over a week. I guess you could ask them to make it kids temp but idk I just don't think you should have to do that every time. Just saying. read more

Super convenient location. I placed an order on mobile and the order was ready 7 minutes before the expected time. Super fast! read more

Starbucks - Inside - Coffee & Tea Near Me - Del Valle, Texas

The baristas were rude, were ignoring us for at least 5 minutes while we waited at the register. Then they said give us a sec and still took maybe 3 more minutes to speak to us. Took 10 minutes to get a drink and the drinks were bad- missing ingredients. They need to learn to have better customer service read more

I always have a great encounter at this Starbucks. I've been coming here for about 10 months. It's so convenient to just drop in and grab my drink and/or breakfast from the mobile order bar on my way to work/school. I make sure to order online about ~10 minutes before I get there. Like that I'm not having to stand there waiting, and/or stressing these guys out by being at the counter more than I need to. In and out, shout back a "thank you so much and have a great day!" And I'm ready for my day. Some of these reviews are wild. Y'all need to learn to stop getting so bent out of shape over a convenience. Either plan your day more efficiently, so that you can absorb a simple miscommunication (WHILE REMEMBERING TO BE COMPASSIONATE HUMANS) that you'd like addressed, or just make the coffee or food at home. I'm sure they'd fix up any issues with your order, gladly, if you just be nice about it. Don't make it weird for all parties involved by taking an unplanned mistake personally . No one is out to get you. If that seems an impossible task for ya crocodile brain, buy a bag of the espresso, one of those reusable Starbucks mugs (for those of you logo obsessed types) and make ya some coffee at home without the hassle or the addictive need you all have to treat service people like trash over simple things. R E L A X. Enjoy your coffee/meal and have a good day. For the team at this Starbucks; You guys make my day every time I visit. Thank you for what you guys do and for making all your delicious coffees Don't take any of these people seriously, you guys are seen, valued, important, and just remember these angry people have an addiction problem to being aggressive. They wouldn't last 2 seconds in your shoes. read more

Eh, went through the drive thru for a mobile order and I was given two bags that were mixed up with items that were mine and someone else's . (It was quite a few items too $$$) I walked in to let them know and the store manager was apologetic to the other person who was waiting meanwhile I had their items. The manager was clearly rude to me but ok screw me for letting you know you gave me someone else's crap and bringing it back. Whomp whomp whomp! Poor customer service from a store manager, strange! I wouldn't come back to this store ever again and I'd recommend you stay away too! read more

Don't come here if you have less than 30 minutes to get your coffee it's like the walking dead in there absolutely no sense of urgency

I was staying at the Quality Inn & Suites a few blocks away. Due to Covid, the hotel ceased offering their gratis breakfast and coffee in the mornings. As a result, I wasn't sure where to get my morning jump start. Thankfully, this Starbuck's was located within walking distance from the room. Normally I'm not a Starbuck's fan, but some of their coffee is palatable. They had Pike's brewed, and I knew that was one I enjoyed. Then I picked up a blueberry muffin and an iced lemon pound cake. Since everything is a la carte, the cost of breakfast was more than what I wanted to spend. Oh well, I'm vacation...whatever! The staff was very attentive and treated me as if I was the only customer in front of them at the moment. Even though indoor dining was closed, the restaurant allowed for patio sitting. I enjoyed the coolness of the morning while getting my day started. Definitely check out this location whenever you get the chance. read more

Starbucks - Coffee & Tea Near Me - Del Valle, Texas

Now I see why this store has such a low rating score. As I walk in to get a coffee and sit for a while I wait for a friends flight to arrive I see that every table has a 'section closed' sign, not just every other table but every table. I suspect that could be because the staff does not want to deal with having to clean the tables. Ok, I'll get a coffee and take it out to my car. Note that there is no line at either the drive thru or inside so I stand at the register for about 8 minutes. Now we all know this is not very long at Starbucks normally but given there are no other customers being served and I observe 5 employees behind the counter just milling around. No I get it. read more

The store randomly will only have the drive through open (even though the front door says the hours of operation) I guess due to short staff issues...kinda inconvenient because there is very little room to form a line with cars. read more

usually I go through drive through but b today I came in ... should have done that. went inside stood there for awhile I mean no one no one acknowledged me. Not one good morning . or will be with you in a minute ma'am. No wonder this place gets 3 stars. what happen to common courtesy. read more

The worst customer service Ive had on any store that I have visited all over the states the 3 guys working 10/24/2020 4:20 are the most rude people they give me my order wrong and didn't offer to make it right so I asked for my refund instead of waisting time trying to explain a simple hazelnut Frappuccino wt caramel drizzle read more

Starbucks - They only refunded me 1 drink instead of 2 I tossed them in the trash can of the gas station across street - Coffee & Tea Near Me - Del Valle, Texas

A good place on the way out of the Austin airport. The entrance and exit are unintuitive. Crews are ok. Drinks are fast. read more

Starbucks - the inside of a coffee shop - Coffee & Tea Near Me - Del Valle, Texas

Customer service is the worst Starbucks location that I ever go!! Going to Starbucks every day for me. This location are not recommend.

Even tho the employees are always nice and I've never had an issue. they're ALWAYS OUT OF STUFF!! Like always! And for weeks at a time! They been out of ice coffee for weeks and I'm confused how they're out ALL the time. as an ex Starbucks employee I know how the iced coffee is made and it makes no sense but they're also always out of spreads, pastries, syrups etc. read more

Maybe the previous reviews were prior to hiring the UNPROFESSIONAL and UNSANITARY drive-thru worker, Roseanna. I found her to very very unwelcoming during the order process, and unfortunately was too busy running her mouth about not being able to wait until 3pm, she handed me the wrong sandwich and had the audacity to ask for it back saying she was going to give it to the next guest. As I asked her if she felt it to be sanitary to give someone a sandwich that had already been in somebody's car (mine isn't the cleanest), she said "I mean there's nothing wrong with it?!??!" She then proceeded to hold the sandwich I ordered hostage, saying well if I keep the wrong order I can't get the one I actually ORDERED, continuing to argue with me. In summary, ensure your order is correct, and know if ROSEANNA is working the drive thru not only will your experience be terrible (on Christmas Day), but you may be handed a sandwich someone else has already touched due to pure laziness and lack of morals. I will say, I believe this to be an isolated incident with this particular worker not necessarily the store. Connor the manager was apologetic. And take her off the drive thru and answering the phones. Place a friendly voice and face. Customer service 101. read more

Asked for a Venti Guava drink with no ice and this is the outcome... Very disappointed in this read more

Starbucks - Are you kidding me? - Coffee & Tea Near Me - Del Valle, Texas

Unfortunately bad service ! Employees are nice but super slow ! Needs process improvement asap !

The Starbucks from hell. LONG wait times for basic orders, parking lot is a mess, planes from the airport flying overhead every 5 minutes. Usually out of breakfast sandwiches and pastries by 10am. Weak management, hire someone with a strong backbone and clear vision of what it takes to run a store of this size. read more

As a person with a Medical disability, I needed to use your bathroom after leaving the airport. Not to mention I have an hour drive and would've like you know a refreshment on the way home. But unfortunately, I couldn't do your business any justice because well they like to close 30 minutes early so I can tell you I will never be going back to that one. They want to close early and deny somebody the use of a restroom when they're supposed to be open then they don't need business do something about your employees. read more

This has got to be the worst Starbucks I have ever been to. I go to to Starbucks all the time! Visited from CA and this place is crap. First of all the employees are irritating and if you hate dealing with rude people...avoid this Starbucks. You'll leave angry wishing you would have slapped someone. Also what's up with being out of everything on the menu!? This place is far below Starbucks standards. I hated it. Zero stars if possible. read more

I'm here at this Starbucks location chilling before I catch my flight at Austin-Bergstrom. The baristas and drinks are all good- on par with the 100s of other Starbucks I've been to, But, this interior is infested with flies. There's literally hundreds of flies crawling across the counters, the equipment, the syrups, the seating area, etc. I know it a Texas summer but damn, install an air curtain or something. I was so grossed out I left and and I'm drinking my beverage in my rental car. Sorry but I have to give you like one star cuz this is unacceptable. read more

Great customer service at this location and shout out to eco. In my opinion this guy went above and beyond read more

Just sat in the drive thru for 20 minutes and there were still 7 cars in front of me! Why?! People were walking in and coming back out within 5-7 minutes, so there are obviously more than 2 people working, but the average wait in the drive thru per car was 5 minutes! The last car, before I finally left, sat at the window for 10 MINUTES. That's totally ridiculous, DO BETTER! read more

I ordered through drive through, but I needed to use the restroom so I went to go inside at 8:35PM. The door was locked and instead of the workers coming to open the door since they closed at 9:00PM, they stayed behind the counter and waved me off saying the restrooms were already cleaned. I'm 8 months pregnant and very clearly so, also... you close at 9:00pm. Unfortunately, another dozen customers were waved off from the front door- and none of them proceeded to go through the drive through. read more