Blueberry muffin was still in ths rotation and did an average job. Cold brew here though is still good. read more

Starbucks - Brew cold - Coffee & Tea Near Me - Phoenix, Arizona

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I placed an order on my phone ahead of time to find out I didn't actually place it until I was almost to the store! I figured it wouldn't have been a big deal since the parking lot was empty and only one car in line. I got to the ordering box and was greeted kindly until I told them I placed a mobile order. Which then I was told that I wasn't able to do so and pick it up right after I had placed the order and he just keep sighing as if I messed up his day! I then proceeded to tell them I could wait and come back through. I truly understand the food industry I've been working in it for years and I get that customers can be rude and expect unnecessary requests and the way I was approached wasn't kindly and could've been said much nicer. I did proceed to apologize and was trying to show my appreciation to the worker on the speaker box but he signed and said "we will just see you at the window" I apologized again because I did feel bad and it was on me for not placing my order sooner! The guy at the window was super kind and they had my drink right away! I was just a little upset on how it was handled at the speaker box! I was in the wrong but also I tried to be apologetic because I'd obviously upset the employee! But I felt like I was treated like a child.. read more

They made me wait 10 mins for a small water. .Forgot to order it on my mobile order and so I came in Elizabeth made it so difficult for me to order a small water for my daughter that's FREE.. AND my order is wrong.. THANKS ELIZABETH read more

It's Monday the 19th of May 2025. I came in from Los Angeles to visit a friend. I made him take me to Starbucks because that's what I basically have every morning. We pulled up through the drive thru and I ordered what I usually order. Cooper didn't hear me I guess when I said 1 order of Kale Bites. He said I ordered 4 and I corrected him and that's when the attitude started. My friend ordered a venti no foam no room latte. That was the order. Simple. Why? Why can you not follow directions Cooper? My friend opened his coffee and there's foam AND room. My friend gives it back and Cooper gives us attitude once again. Listen Cooper, do it right the first time. Why is that so hard? Attention Management: please train your employees to NOT have attitude. It's really that simple. read more

Maddie was amazing. So friendly and very informative of vegan substitues possible for our drink order. Her caring attitude and attention to detail absolutely made our day! read more

I ordered a lavender latte from this location and they, instead, gave me a latte with purple sludge at the bottom (no line when i got there). Not really a big deal but I didn't notice until I was driving onto the freeway, so no, I couldn't stop in the middle of the road just to mix my drink. Tried to use my straw to mix with my freehand and it didn't help much. The picture is after i arrived at my destination and had already been mixing it. I also had ordered a lavender matcha for my sister the week before but they still gave us a regular matcha. I dont care if it's only 30¢ more, i expect to get what I ordered. Anyways, I drove back to get a replacement so they get 3 stars instead of 2 for being nice about that. It just sucks when people don't give the quality service that the company promises and that you pay for. read more

Starbucks - Still more lavender sludge at the bottom after mixing, was way thicker when i first got it - Coffee & Tea Near Me - Phoenix, Arizona

I just had the BEST Carmel Ribbon Crunch from Starbucks. It's my favorite and Ashley made it the best hands down!!!! Everything was perfect including her and the service!! Thx Extra drizzle & Crunch read more

Terrible customer service! Extremely unhelpful! When you place a mobile order you would expect to be able to pick it up in the store. People place mobile orders because they are in a hurry to get somewhere, usually work, and we don't have time to go through a long line. Well to my surprise the lobby was closed so when a group of customers is waiting at the door they don't want to be told to get back in their cars and wait in line. Especially when we can see the drinks right behind you and you refuse to hand them to your customers! Maybe turn off your mobile ordering!! read more

great service and understanding staff. Disgruntled costumer being crass and belligerent with manager she kept her cool and offered to remake drink, even when costumer needed a dose of reality. Good job. I couldn't deal with these Karen's. read more

Ordered at the drive through Americano with a splash of half & half. It was cold and with horrible bitterness. This isn't the first time either, so leaving the review as it will be the last time I go to this Starbucks. read more

Check your order before you leave. I waited 10 minutes in the drive-thru despite placing a mobile order. I saw the car in front of me take a baked good and hand it back to the employee, who then apologized. I think the item was incorrect or it was(n't) warmed up. When I got to the window, they tried to hand me a venti iced drink when I ordered a tall hot soy chai. It's concerning the orders were wrong for two cars in a row. My drink tasted fine, but I wondered if they incorrectly made my drink with milk. I can't have dairy, so I guess we'll find out shortly? read more

Made my drink horribly wrong. Waited 5 minutes in drive through for a drink with no flavor.

I order a cookies & creams venti they got my order wrong three times!! I spoke up and red it out clear they still had my order wrong.... Still I ended up with horrible drink watery & the cookie crumble floating on top. I hate paying for something that I didn't ask for or can't enjoy.. then they continue to laugh in my face like it was funny... get it together !!!! read more

Starbucks - Coffee & Tea Near Me - Phoenix, Arizona

Each Starbucks has their own charm yet consistently good at almost each and every location. This location is clean, friendly and fast!

Tried a mobile order here. Waited 5 mins before I left home so everything should be ready right? It's a 7-10 min drive. I get there and everything is ready except the veranda coffee which is fine I know they usually don't have it. They told me they just have Pike and I said that's fine just a venti coffee of any type. I see them go over and dump the coffee meaning no one is keeping up on it (they're busy but also have 6-7 baristas and one of their jobs is floater and their #1 priority is to make sure to brew every 10 mins). Then I see them place my cup under one and hit brew which is a 5 minute process. They had plenty of time to anticipate me coming for this coffee and shouldn't have to prepare if they're abiding by Starbucks policy and standards. {I worked at Sky Harbor with 2-3 baristas total and had a better grip on operations just as busy if not more.} I politely mentioned to the barista I would gladly take a venti Americano instead because I'm trying to get back home (I'm not about to wait 5 mins for a mobile order that should be done, basic coffee, and my iced drink is melting). He said "you just have to wait 30 seconds" and proceeded to pour coffee into the cup that's only been brewed 1.5 minutes. If you know anything about coffee that's a big no-no. He just forced me to take a half-***ed coffee that's bitter and imbalanced because it's not had time to fully extract and brew properly instead of giving me an alternative that I offered to become a satisfied customer and overcome the issue that was *his* mistake of being behind. {When I was a barista I always offered Americanos as an alternative if I was out of coffee or had any timely issue or didn't have decaf brewed coffee. It's really not a big deal.} He handed me the coffee and told me thank you for your patience and I said thanks. I'm sure he was being sarcastic since I said I was trying to leave. The coffee is bitter. My trainer at Starbucks said brewed coffee is the namesake of any coffee shop and should always be something you're good on as such. Maybe they should review the basics of coffee at this location or train their baristas to offer alternatives if they've messed up or if they are out of something, it is the absolute best way to earn back someone's business who received less-than standard service. Literally every other Starbucks goes by this principle. "Let us make this right for you." Not "drink this bitter *** coffee." Lmao. Once again this location is lackluster service even with new baristas there. read more

This Starbucks USED TO BE a very good location. I don't know hat has happened. But now drinks are constantly messed up. And by the worst on 03/31/2022 again. Drink messed up. Easy to make. Not horribly complicated. But just to add extra shots of espresso into a drink seems like a BIG DEAL and a hassle for closers. Which I don't understand why. I took one sip. Couldn't taste the added triple shot. Barista Annie did offer to remake. But it took her 10 MINUTES all because she was talking crap so much about the drink so loudly. I can hear it from the booth right by the entrance door while she's there behind the barista bar. Unprofessional. Very unhappy. No one seems to give a crap about keeping customers. Cuz the other worker she was talking to was in the lobby gossiping back to her. I work for Dunkin' in Scottsdale and our store has way more professionalism than this! If you feel the need to go gossip and talk crap. Do it on your phone with a text or do it behind in the kitchen where no one can hear you instead absolutely unacceptable and will not tolerate being treated like such shit just from a location that's convenient to home. And please quit randomly closing early. We're understaffed too but we still stay open FULL HOURS drive thru, lobby and all read more

I'll never go to this Starbucks again. Luke warm drip coffee and staff with an attitude. I'm over it.

The staff here is great and the location is really nice! I come almost every day. However, I'd say about 70% of the time they're out of at least one thing we're trying to order. The breakfast sandwiches, lemon loafs, peppermint syrup, stoppers, sleeves, etc. We're un-phased by it now so we come with back up plans for our coffee/breakfast order. Not a great stop if you're particular about your coffee routine read more

New Starbucks! Yes! Plus this location is on the corner and has a drive thru! Bonus points!

My GO TO Starbucks!!! Always fast service, great baristas and love the seating inside!

Nice new location right across the street from PVCC! Spacious seating area, but could use more tables with charging ports vs the cute seating arrangements they have now since it's being used by quite a bit of students and others with PCs and tablets, working. Love the decor though, the service was friendly and fast, and both my tea and coffee were done just right read more

Starbucks - Sitting space - Coffee & Tea Near Me - Phoenix, Arizona

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Best Starbucks in the state! Coffee is always made right and every staff member is delightful, helpful, friendly, and kind! Way to go this particular Starbucks!! read more

I went to this Starbucks this morning in the drive thru. I ordered a black cold brew which was bitter as hell. Tried the back sausage wrap and it was cold in the middle. My wife did like her Chai latte and sandwich. read more

It's staring to become inconsistent again and it's getting old to tell you the truth. I love Starbucks and being able to enjoy a cup of coffee especially when it's walking distance from me. However it's getting to the point where staff has said "we are out of the strawberries for the açaí refresher." Which I was ok with not getting. What did I get instead, a hibiscus tea that clearly had no strawberry syrup I wish there was more transparency but this location is constantly out of so many things but when you drive down the road to another Starbucks location they seem to never be out of anything. It's just getting a bit frustrating. read more

My mom and I were at starbucks this morning and the emplo Bea was super sweet!!! He was very respectful and nice. Wonderful person!

Not impressed, just curious how much does Starbucks charge for a refill on a standard cup of coffee grande?

Horrible. Never coming here again! Every time time I come to this Starbucks they never mix my coffee and only add a splash of creamer as well as overfill the cup. I always have to come back so I can get more creamer and a straw to mix my coffee. No matter what I get. The frappes are tasteless and bland. It's unbelievable. This Coffee tastes nasty btw. read more

Starbucks - Vanilla iced coffee with half and half unmixed and overfilled. - Coffee & Tea Near Me - Phoenix, Arizona

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oh my goodness, this used to be such a great location and in the last month, it has been horrible. i've come back multiple times to try to give them another chance and i've spent a cumulative time of 1 hr and 36 minutes in this drive through within only 3 visits. the employees give horrible attitude, mess up orders, and make faces at customers through the window if we look impatient. if you have somewhere else to be in a timely manner, do NOT come here. you'll be here all day. so sad to see it in such decline read more

Yesterday (Oct. 19 @5pm) was the first time I received great customer service from this location. Amazing employees they were so nice! The girl cashier inside kept a smile and was happy to take our order. I wanted to get their names so they can get recognition but they were quick on getting other orders out so I didn't want to distract them. I know that the girl had long pretty lashes and two other guys. Thank you, I really appreciate you guys! read more

The baristas here are pleasant and efficient. It's a hard job and I appreciate them. Order here at least twice a week and the experience has been consistently great. Thanks! read more

Stopped by this Starbucks to give it a try. The Pikes Coffee is the same as every where else. Newer store and larger than my usual hang out. This location has a couple of spots that have living room seating. Service was good. Car wash located next door but not really a nuisance if sitting outside. No shade for those sunny afternoons and did not see a bike rack. Nice place to try out. read more

This location is the worst! Sadly! I'm a Starbucks addict and this place can't get it together!!! I go to this location because it is the only one closest to my house. Every time I go they get my drink wrong. Today I spent $25 in Starbucks purchases and wasn't even offered a free Starbucks air freshener!!! I seriously hope this location can get its act together it is so maddening!! If you can avoid this location and go to another Starbucks I would highly recommend it! Sincerely, The biggest Karen of them all (don't care) read more

Puppy Love! Come feel the love. This place is perfect every time. You can choose inside, outside or drive-thru. read more

Starbucks - Puppy !! Come feel the love. - Coffee & Tea Near Me - Phoenix, Arizona

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I have been coming here for over a year now and I can honestly say that I haven't had a bad experience yet! (And trust me, I come here A LOT) I often use their mobile order pickup service and they have never taken more than 4-5 min from me ordering. I finally decided to write a review because I want to acknowledge how great management is. I come for the teas and occasional holiday drinks. During this time SO MANY people order the medicine ball (definitely recommend btw for tea lovers), but this means that they are consistently out of Jade Citrus Mint Tea by 1 PM. When I asked for a Jade Citrus Mint Tea today, they were out of course at 4 PM, and the manager could tell I was bummed but not totally upset. She suggested one of her favorite combinations and even offered it on the house since they're always out of the JCMT! Also super awesome of them: I have a holiday reusable cup and she was so great to put a sleeve because for those who have them can vouch for me when I say are thin and too hot to hold without one! I've been to all 5 other starbucks that are within a mile radius of this one and I always come to this one. Has the most seating compared to the others, too (except for Tatum and Bell, I think their the same). read more

Starbucks - Didn't even have to ask for a sleeve on my reusable cup! - Coffee & Tea Near Me - Phoenix, Arizona

Service has improved dramatically! Now, enthusiastic and friendly staff delivering quality products.

This is right around the corner from the abode so it's beyond convenient. I like that's it's a larger store; good place to study, socialize etc. We've been here several time already and the staff is very prompt, friendly and all you expect from Starbucks. Only drawback it had a tiny parking lot and it will be eventually shared with another store so that might make things interesting. It does have a drive thru as well. read more

This Starbucks & employees are wonderful. I came in today while having a pretty bad day. The barista told me they were out of the sandwich I wanted (not their fault), and I just started crying in front of her. She was so sweet and even gave me a hug. I was so embarrassed because I was just having a bad day, but she was so kind to me about it and I really appreciated it. 10/10 read more

Absolutely terrible service. I've been to this location 3 times, all for drive through. They messed up my order 2 times. First time I ordered the iced guava passion fruit iced drink with light ice. The drink they gave me almost had a cup full of ice in it. When I pointed this out they removed the ice, refilled some juice, and added some syrup. The drink basically ended up being gross and undrinkable. The second time was earlier this morning when I ordered a decaf pike and iced black tea lemonade. They gave me a machicato and black iced tea. I again pointed this out and they did give me a decaf plwhich I asked for but for the iced black tea lemonade they simply gave me a cup with only lemonade in it, did you expect me to mix the drink myself? read more

The young kids holding down the fort here are doing their best. However, I think the drive thru only environment is getting to them. I ordered the same drink I usually order and their response was "ok but it usually comes hot so it'll take us longer to make it iced." And I was confused so I said "what?" And they were like "It's just going to take longer to make." Maybe it's just me, but it really felt like they didn't want to make my really simple iced tea drink. So I, in shock, said "ok, thats all. Thank you" and pulled forward. When I got to the window I immediately apologized and explained that I didn't know what to say because of course iced tea takes longer than hot tea... They didn't say "oh its ok" or "no problem." Nope. They proceeded to tell me they can't make the drink in a Trenta. Even though I always get it that way. Just... bizarre. They ended up giving me my stuff for free even though I insisted I wanted to pay. *sigh* Honestly, I think these kids just need some time at the beach or at the park with friends or something. I only felt compelled to write this as a way to process my absolute shock (I still felt like they just did NOT want to make my drink), and because if you are looking for a high level of service right now - this just ain't it, sis. With fewer options for starbucks right now, I'm going to give this Starbucks a break and go out of my way. I hope it gets better once we can all go in the store again. read more

It's a nice location with friendly staff but the internet upload speeds are among the slowest I've ever found in a Starbucks. If you are looking for a great drink, come here. If you are looking for a great drink while uploading a Youtube Video...go somewhere else. read more