I've never seen Customer service this horrible at this location. I waited for my coffee for at least 30 minutes and I asked multiple times where my coffee was. Instead of replying in a nicely manner way, I got a rude reply instead. I will never start my day by going to this Starbuck ever again. read more

Staff is always very nice and gets my order perfect every time. There are some crazies that are in there sometimes so I wouldn't plan a sit-down or meeting in there but the drinks/staff are spot on! read more

I have been going to the Starbucks inside Roche. but today I decided to try out the drink at this location. I was very dissappointed at the service. I went there to get my drink about 4ish and thought I would get a second drink for free because of the new promotion. The worker only gave me one drink. I asked him is the promotion still on? he checked his phone and said yes. I asked if I could get he same drink he made for me. He said " I don't have time, I can't mix drinks and take orders, please get back in line, thank you" and did not even look at me. Worst service at any Starbucks I have ever been to. read more

Uugh this location has taken a nosedive turn for the worse. The service is insanely slow, rude and disinterested in delivering customer service. They have run out of coffee on more than one occasion and the self service station is always messy and out of something. All set with this location... read more

One of the worst Starbucks I have ever been in. The servers are very rude. They don't write name on cups so no one knows who's drink is who's. Never come here!!! read more

My 1st visit to a Starbucks ever!! I am an avid coffee drinker. Would absolutely die with with out my keurig any how i usually dable in Dunkn Donuts even though the quality is clearly missing, A friend of mine suggested i give Starbucks a shot sooo that I did. The coffe gods must have been looking over me.. I had NOOOO idea as to what to order thank goodness for MATT, the amazing barista he is put all my worries to rest. He asked me questions to ensure his recommendation would suit my pallet and he did wonderful. He really took his time and made me fell as another valued customer not just another Venti extra chai. Great job on this hire Starbucks, if Matt is a reflection of the rest of your employees..well then i applaud you! read more

I love this Starbucks! Thomas is awesome! He makes my time there thoroughly enjoyable. I am also very happy to see Christine back. I have never gotten anything there that was not just as I wanted. They all are very knowledgable and friendly. The place is always clean and inviting. The only problem I ever have is finding a seat near an outlet to plug my laptop into. I love to just sit back and listen to the music and sip a latte or macchiato and this is my #1 choice of places to do just that! Great people, great coffee, what more could I ask for! read more

Don't come here if you're in a rush. They move so slowly if you're not a part of the morning rush. I swear the manager is training someone new every time. read more

I love most Starbucks locations but I'm disappointed in the poor customer service and quality product I received at this one. Besides a server arguing with me about why I felt the BROKEN OPEN BANANAS should not be served to customers; a second server came out to announce that it's because they have been sitting for so long and they all end up like that and are usually only used as an ingredient in something else that they serve. Not very comforting to know they serve rotting broken open bananas that have been sitting out next to the register all week with every customer and server's spit particles flying around them, and who knows what else. Yuck. read more

Not impressed. I love Starbucks, but not this one. Went there at 8:40 (they close at 9). They had 1 coffee to choose from, which is okay, I guess. Bought coffee and a few other items. Asked to use the ladies room and they told me I couldn't bc it was closed for cleaning. Really? They can't wait 20 minutes. Hope one of those baristas are refused the use of a bathroom someday. read more

First of all they TOTALLY forgot all about my mobile order, they started making it when i came in to pick it up. Second of all it taste just like iced water. If my frap cost $6 it shouldn't taste like what it is. Everytime i come here customer service is never good. Never coming back again!! read more

consistently runs out of ingredients and makes the coffee wrong. how??? i dont know! this location is awful;

Big Starbucks consumer here but this branch is just awful! The staff are just rude, unfriendly and they look like they don't want to be there. I got 2 complimentary drinks already because of how bad their service is. If u live in the area, go to Milton instead. read more

I usually go to the Quincy Starbucks over the Milton one and now I know why - the specialty coffee drinks in Quincy are better. I'm a regular Starbucks drinker and live close enough to both that I toggle between them. Occasionally (ok, maybe a little more often than I should), I get a special treat, like a Frappucino or a Iced Mocha Latte. While the staff is always nice in Milton and they have the awesome outdoor seating, their Frappucino's and Latte's are noticeably weaker than Quincy's. The other day, I got a Mocha Cookie Crumble in Quincy that was to die for! So, I decided to get another one today in Milton. (Hey, I worked off 500 calories at the gym around the corner so I felt like I earned it. Mind your business. :) Anyway, the one I got today in Milton didn't taste much like coffee or mocha - it was mostly an ice, milk, and weak coffee-flavored slush. I like my coffee strong - which is why I prefer Starbucks over Dunkin. So please Milton, add enough coffee and mocha syrup so I can actually taste the flavors and not the ice. Back to my reliable Quincy baristas tomorrow...... read more

Had no complaints about this one until recently. Some of the newer staff really dont know what it is like to work with the public and are nothing but rude. That really sucks, because this was my favorite place to hang out since i was in high school. Sounds like ill have to get my coffee somewhere else from now on. read more

Fits the mold you would expect. Coffee is great staff is friendly, almost too friendly to be in Quincy.

I really like this Starbucks, the staff is friendly and attentive, free wi-fi (heck yeah!!), and right near the T. Bonus points for having the option to pay via the Starbucks App. My only issue is that it's so small so there are chances you might not get a seat. read more

We need another Starbucks in quincy center w parking. Parking is horrible. The Starbucks is too small to accommodate the commuters who frequent this location. It needs a fireplace to warm it up. read more

I have to update my review -- I failed to mention how rude the majority of the staff members are. Combine that with slow service and inconsistent beverages... I really need to find a new Starbucks around Qtown. read more

One of my favorite starbucks, baristas are attentive and nice. Except for the parking, it's located in a busy area of hancock street so it's very hard to find a spot. read more

I love This Starbucks. The staff are great and personable. I always feel welcome. I just wish it were a little bigger.

For a company that prides itself in having "excellent" customer service, this company has really declined... Like where did all the nice happy people that used to work for this place? Not just location, but in general, i have been to several ones of them and it's like ugh.. Why am I even here.. Oh wait! I need my coffee, and i for one don't want the person who's helping me get my morning started to have a longer face than mine in the mornings, drinks at this location are some of the best ones I've had, but the service is still not good. read more

Latte light!! Omg this is the best coffee ever! Now this is my everyday wake up motivation! :) the stuff is very friendly! I recommend to every one that i know to get the coffee where money is worth spending! Starbucks! read more

Starbucks - Caffe latte - Coffee & Tea Near Me - Quincy, Massachusetts

It is good to have a Starbucks in such a convenient location.The staff is really friendly and they do their best to avoid lines. I love their frapuccino and green tea mostly. read more

This Starbucks is just fine. Usually there a line but the friendly and quick. I can usually find a table to sit at which is nice. There's only street parking though so that's not great. I would love to have a drive thru Starbucks in Quincy. Over all it's a decent Starbucks. read more

I go to this Starbucks every Friday night with friends. They always give great service. They know exactly what I drink and I don't even have to tell them what I want. read more

Gracie isn't just a barista...she is a STARISTA. She always makes my coffee right, always good, never bad. We have a joke where I tell her to smile more and then she smiles politely and says "THANKS FOR BRIGHTENING UP MY DAY!". Positively positive, always. Her eyebrows are always something to admire. I wish my face was hers but no, I'm stuck with my face. Love you Gracie and your mean green tea frappies that you make with pride! read more

I have been to many different starbucks before, and this location was by far the worst. I ordered 2 caramel frappuccinos and they both came out pure liquid..... The staff member re-made the order and they still came out like pure liquid. Some of the staff wasn't even sure how to make certain drinks. I'm very disappointed in this location, and will probably not be visiting them again. read more

The white hot chocolate I got there was phenomenal. But 4 BUCKS!?! That is crazy. It was definitely worth more than the crappy ones they have at dunkin donuts... but not triple the price! read more

This is the one that is close to home. I go here all the time. But this episode pissed me off big time. A young girl who works there .. her Boyfriend goes into ladies room.. right when he sees me going for it. when there are designated signs MEN and WOMEN people should follow and wait for their turn. I wouldnt go into a mens room if the womens was full. and to make it worse, two staff member realizes it but doesnt knock on the door or nothing to ask him to hurry up. While I wait and wait. and then one of the staff members after the mens room gets empty has the nerve to ask me if I want to use the MENS room.. Hell NO!!! and they are giggling about it as well. and I waited in front of the restroom for 12 good minutes. This is beyond poor customer service.. and if you are pally pally with your co workers Boyfriend thats no my issue. Customer should be priority. read more

If you can't beat them, buy them. I decided to try a Peach Green Tea Lemonade. (this review is for the drink only, not the location) First, way to $$$. The peach flavor was squirted from a bottle into my cup. Then he poured lemonade concentrate into the cup, then water. Well, by the time I got it I had in my hand a big cup of flavored sugar water. I did not enjoy this at all and only had a 1/4 of the drink. Way to sweet, couldn't tell any tea was in there at all. I'll stick to my Americano's from now on. read more

This Starbucks is pretty mediocre, the workers are fast though which is why I like it. Nothing bad to say about it, it's just great with speed in my opinion. Lines are always long but always moving! read more

It's a Starbucks what can I say... Friendly baristas and seats along the windows for people watching. Found it quite easy to sit and kill an hour. read more

The servers have good character and you can expect a delicious cup of coffee with hardly any wait..

One of the slowest Starbucks I've ever been to. There's always a huge line at the drink pick up area, with everyone there looking frustrated. For such a busy area I feel like there should be more people helping out, even just to fill iced coffees. I get that there is a sequential order of drinks, but people would understand why iced coffees are quicker than specialty drinks. It would make things more efficient for the person making the specialty drink and the customers. Nothing fast about this place. read more

This is definitely one of the worst Starbucks I've been to. It looks really dirty/run down and last time I went there was a guy hanging by the door smoking. I'd recommend doing the mobile order because everytine I go there is also a line. They need to remodel this place ASAP. read more

This use to be my favorite Starbucks but as any other location or franchise, people move on to other jobs, for this location it really made a huge impact in my opinion. They now have such a miserable staff ( excluding jess ) especially the tall lanky blonde young man with glasses I believe. Heaven forbid your coffee comes out not the way you like it, and you ask him to possibly fix what you as the consumer know is missing,the response was "well I already did that", yes I know, I watched you make it and I knew it was going to taste to my liking is my thought. Then I ask for a white hot cup to go over my venti iced cup, and he asks what size........., really? I want the smallest one that won't fit my cup. Obviously I need the large one. I feel as though they just always have to make your morning annoying. Also the thin African American woman, braids in her hair I believe, might be the most unapproachable woman working in customer service I've EVER crossed paths with. So after spending around 5.80$ I believe for my venti iced latte, then putting a dollar in the top jar, I feel as though I've just paid 6.80 for a cup of milk and a horrible attitude! The place needs a new staff! If your not happy where u work, QUIT! read more

The same thing happened again today for some reason at this location they think they should add sugar and milk to your coffee even though you didn't ask for or it!!! this is Starbucks, people!!! all I did was order an iced coffee - that's all I asked for. then she asked me if I wanted sugar - (who does this??? At Starbucks we have all been trained to ask for exactly what we want when we order! That's why we go to Starbucks because wherever you are in the country you can get the same service...well, not in Quincy my friend!) I said no to the sugar of course because I didn't as k for it in the first place, and all I did then was asked her to make sure they had skim milk over in the milks because you know sometimes they don't and she said yes and next thing you know I got a coffee with milk in it!! Yes, they decided how much milk to put in my coffee!! and at no other Starbucks in this entire country has anyone ever put milk in a coffee when I just ordered coffee. but yes folks, at this location you better check your order before you leave because they're going to put whatever they damn well want in that coffee read more

AH! I avoid this Starbucks and I am a Starbucks regular. Go to the one in Milton if you can make the drive. They are plain mean at this Quincy Starbucks... two stars because the grouchy barista at least gets the drinks right. read more

So i got my usual coffee here today and i know how its supposed to taste and it was terrible. But i gave three stars because the cashier was cheery and friendly and so was the girl who made my coffee. Perhaps she was having an off day. Ill give it another try tommorrow. read more