went in on May 28, and the staff was great with me. Stacey the MA was very attentive listen to my concern, the NP that saw me was Marie she was excellent. Great staff read more

Front desk staff (10/29/24) and NP provider MAEGAN J LEDGER here called my husband "pushy" and "persistent" after bringing our 4 year old son here yesterday in office with a 103.1 temp, and strep symptoms. After his visit yesterday because the strep swab test in house came back negative (most likely to catching it TOO EARLY NOT uncommon), they didn't prescribe or help our son in anyway! We left the office with NOTHING. Told us to just keep alternating with motrin and Tylenol until the strep culture came back which would take 3 days...Excuse me, WHAT?!! We called today to communicate that he's not any better less than 24 hours after he was seen yesterday. They would not help us in anyway until this evening at 6pm and that was after basically begging them to call in my son medicine so he can get better. Kids DIE from prolonged, untreated strep. I did not feel comfortable waiting 3+ days to get this treated!! How is it safe to prolong a bacterial infection with no antibiotics, and just treat it multiple times daily for 3+ days with Tylenol & motrin?! This is what the NP instructed us to do! REALLY?! They were very rude and finally agreed to send in my son some antibiotics, and was very rude during that conversation name calling my husband pushy... They just wanted us to come in again, get $$ from us, and I guess felt ok with exposing my sick child again with germs. They don't care, simple as that & they showed that. I will never take my kids back here again. I'm absolutely disgusted with how my children, and my husband were treated here by staff and the NP provider that refused to help my son. Save your money, and time and go somewhere with people who ACTUALLY care. read more

Very clean and nice. Filled out paperwork. Saw me right away. Doctor was great. Had done a home Covid test and it came out positive. They tested again and my first time having Covid. Dr prescribed a medication - not Paxlovid- said they had been seeing side effects from paxlovid. When I called about the prescription being ready - they told me this new Covid med , Lagevrio, wasn't covered by my insurance would cost me $647.00. I panicked. I was so sick and I couldn't afford that. Called the urgent care - told receptionist and asked doctor to prescribe the Paxlovid. The receptionist rudely told me that Paxlovid cost a lot too. Like - I was being so difficult. But the doctor canceled the order for the new med and ordered the paxlovid. Ran to the pharmacy - barely getting there before it closed - with all the prescription changes. And the Paxlovid cost $00.00. ZERO. Moral: Have pharmacy check if your insurance covers a new med and how much will cost. The doctor at the urgent care may want to find out if insurance covers the new med he prescribes. read more

The receptionists were very rude and not friendly. I finished all my paper work and turned it in. I was seen fast though. The doctor was super nice, attentive, and made sure to test me for Covid, flu, and strep throat. I waited a while. I came out positive for Covid. The doctor explained everything in detail and prescribed appropriate medical. The receptionist did come back in and asked me to pay extra for the tests I took. She explained to me that my insurance doesn't pay for that when I know they do. I didn't have the strength to argue with her so I just paid extra. I paid in total about $200. I was disappointed about the receptionist and how much I ended up paying. The plus was the doctor. He made up for everything else. read more

The tone and belittling that the front desk girl leaves with a customer is concerning. Her name is Adera. the day I came in, she refused to confirm my insurance coverage. Stated they were closed. When I called, they were open and she refused to use my phone to confirm coverage. It's blue cross. They aren't closed on weekends and they have online services to confirm coverage. I was told I had to self pay. Statcare has put in a claim to my insurance and they have been paid from my insurance. I waited 3 weeks like I was told, called about my reimbursement and was told I needed to wait for billing to get my check ready. Waited another week since there was no contact and Adera and was once again, rude. Won't give confirmation that I will be kept in touch for the check return process and interrupting me there entire time. I didn't raise my voice. Didn't cuss, but told her she was being rude and she threatened to hang up me. Just repeating, "as I have told you". I'm not able to get in contact with billing. She refuses to give me a number for them, that's it's offshore??? Do NOT use this urgent care center. Customer service is at a ZERO. Rude read more

I had an ongoing ear infection and was in town for a visit. The infection was worsening after seeing my family doctor the previous day. Rose, NP, asked many questions, used a great technique to address prescribed drops "trapped" in my swollen-shut ear, expressed concern for infection and offered antibiotic injection and an oral antibiotic. She thoroughly reviewed the risks of that antibiotic and made sure I understood before writing the prescription. Check in to check out: 50min. Office filed my insurance and was clean. read more

The nurse practitioner came in telling me I have a viral infection without even testing me. I had a Covid, Flu, and Strep test done which all were negative. What I needed were some antibiotics for a sinus infection. She refused to give me a prescription for antibiotics. She told me to come back in 3-5 days and she would see. Two hundred dollars later and she told me to take Tylenol. Terrible patient care. I will never return. read more

Very clean and fast. People were great! They took us right in. The PA was extremely thorough.

They were great. Helped me when I had weird stuff on my legs. Clean and no lines or anything. People were friendly and the doctor informed me well, and seemed like he knew what he was talking about despite being young. Seemed like a fresh place. read more

Very clean and nice facility! The wait was short, just had to fill out my paperwork and was almost immediately seen. Highly recommend this place, good knowledgeable staff! Will be returning as needed. read more

Anything health related is always so nerve racking. Luckily for me, the staff and providers are so well informed that everything was a breeze. GG WP read more

Very quick and nice. Needed a physical for work on short notice since I couldn't get into my PCPN. Everyone had a great attitude this morning and I appreciate they're time and helping me! Tymn read more

Went in for a covid test and they wanted to charge $125 even with insurance. With the rise in cases it should be less expensive and easier to access. read more

I came in at 11:30 for a rapid test and was told it would be an hour before I got a call to come back in to test. Several calls to check status all with little update stating "we will call you" I show back up at 3:45 asking when I would be seen and was told I was up and to take a seat only to wait to be called back at 5:00! Facility does not seem to have a proper cleaning, protection barriers, and PPE for its employees. I will not be coming back to this facility for testing or any other matter. read more

This clinic lives up to its name . I was seen right away . NP Juan Miguel explained all the plan of care. I recommend this clinic to everyone read more

I was there for a Covid test--as was almost everyone in the waiting room that day. The process for a Covid test was smooth. I was put on a list and given a choice to come back in two hours. I chose this option as the waiting room was full and there was definitely no social distancing of any seating arrangements. When I returned, thankfully, I was welcomed right in for my test. However, I was amazed that both times I was there that day, I was greeted by two receptionists who were taking absolutely no precautions for their own safety or ours!! There were no plexiglass barriers, they were seated about 3 ft from patients, handling insurance cards, payments, etc, and neither receptionist was wearing a MASK!! I asked (very nicely) why they weren't wearing masks. Their response was that it was their personal choice not to wear one. Now this was in a small packed waiting room in a Covid testing center! I'm a healthcare professional myself and this literally blew me away! read more