I had a very unpleasant experience at this Social Security office due solely to the conduct of the…read moresecurity guard at the entrance. I approached the building during active rain and attempted to open the door, as one would normally do at any public building. The male security guard stationed at the main entrance, who was shorter in height, stocky in build, with black hair, dark eyes, and dark skin, abruptly stepped outside, physically blocked the door, and addressed me in a hostile, authoritarian manner. There was no visible signage or clear instruction indicating that visitors were required to wait for the guard to open the door, and I had no way of knowing this beforehand. Rather than showing basic courtesy or calmly explaining the procedure--especially given the weather--the guard chose to be confrontational and dismissive. The interaction felt like an unnecessary power trip and was completely inappropriate for a public-facing federal office. I am giving one star due to the lack of professionalism, courtesy, and basic human consideration shown by the security staff. This experience was avoidable and left a very negative impression.

Complete abolishment. Automate everyone's job. These folks are not helpful at all. They gave me a…read moreticket to sit in line for a specific reason and when I got to the desk they said that they don't provide that help without an appointment. What's the point of giving me a ticket then?

I don't know why people have a bad experience here. I had a really good experience. I waited in…read moreline and when it was finally my turn, I had to go in. I didn't know how to use the kiosk, but the really nice security guard helped me he showed me how to change my settings. And helped me scan the QR code. The process was fast and easy. I waited in the room. They called my number. I went up to the desk then they tell you to leave your phone number and they put you in a queue and you leave and they give you a phone call well they gave me a phone call within 30 minutes. I had already gotten home and resolved my issue. They've really stepped it up. It was a smooth transaction. And I didn't have to wait outside a long time either.

They helped me with the application process and were friendly. There were a few people that were…read moreupset and claiming (loudly) that they never received their $$$. There is a security guard onsite just in case it gets out of hand. GO AS EARLY AS POSSIBLE!! Even going early you will be Waiting, but "the early bird gets the worm".

I am only basing this review on my actual experience physically in the building and dealing with…read morethe staff onsite.... Great facility , awesome helpful staff and security

The Bureau of Cannabis Control is the lead agency in developing regulations for medical and…read moreadult-use cannabis in California. The Bureau is responsible for licensing retailers, distributors, testing labs and microbusinesses. In this office they issue licenses, process applications and offer resources to those individuals looking to start your business. I'm not an investor in the market as of yet, but this is great resource for those who are 420 inclined. There is a lot of money to be made in the market. Now that its legal in California I'm sure other states will follow soon after.

I had the pleasure working with a competent and professional Customer Representative from Bureau of…read moreAuto Repair in Sacramento. It all started with my car having an engine light on and not idling properly at stoplights. After paying $548.00 to Pepboys, my car wouldn't even start having been billed for FULL Diagnostics and TWO Tune UPS! They had completely misdiagnosed the problem and even if battery was changed the car was not functioning at its full capacity. It turned out the Alternator needed replacement. Well, I demanded they replaced but I refused to pay for their mistake. I filed a formal complaint with the Manager then a downloaded a complaint form from Bureau of Auto Repair. I was assigned a case no. and a Representative who, thankfully, was a very competent Professional who followed through each time I followed up. It took approximately less than a month but I was able to get refunded the cost of the alternator replacement which I had done with another repair shop. Thank you for your help, Representative, Mr. Hammer....from Bureau of Auto Repair of Sacramento located at 10220 Systems Parkway in Sacramento, CA 95826.(formerly located in Natomas-in Sacramento, 95834).

Been trying to get RN Board for 3 day!!!!!!!!! Wednesday all I got was the robo message going round…read moreand round for hours. Thursday after 2 hours got a recording of leave a message and I requested a return call. Friday , today, the leave a message robo which puts u on hold, then hangs up. Well, its friday government workers DON t answer their phones on Fridays or Mondays!!!! Or after 3pm any days. I Ve been paying into system for 52 yes fifty two years!!!! And this how my tax dollars work!!!! I m going to call the govenors office Tuesday. See if they answer!!! Christina

The woman I spoke with was kind, understanding and respectful. She made every effort to address my…read moreissue, explaining everything in detail. Thank you

1/5 -- Extremely Frustrating and Unacceptable Experience…read more I am extremely disappointed with the service I have received at the Social Security office in Concord. I have been trying since the beginning of this year to get what should be simple documentation processed, and after multiple attempts, I still have not been able to get the help or resolution I need. Today, September 9, 2026, at approximately 9:57 AM, I specifically asked to speak with a supervisor because the issue has been going on for months. Instead of contacting the supervisor or explaining a clear process for speaking with one, I was repeatedly denied the opportunity. I even asked what I needed to do in order to speak with the supervisor, and they still would not call or notify the supervisor that I was requesting assistance. What made the experience even worse was the security guard on site today. The interaction was extremely rude and disrespectful at a time when I was simply trying to get assistance with an issue that has remained unresolved for most of the year. It is unacceptable that someone can spend months trying to resolve a documentation issue and still be unable to get meaningful assistance or even speak with a supervisor after specifically requesting one. People come to the Social Security Administration because they need help with important matters, and they deserve to be treated respectfully and given clear answers. This has been one of the most frustrating experiences I have had with a government office. I hope management at the Concord location reviews how situations like this are being handled and takes these complaints seriously.

The customer service I received was exceptional. I went to this office in person to take care of a…read morematter for someone. I was greeted as soon as I entered. The staff person approached me to find out what I needed. I had the necessary info/documents, so she advised me to place the package in the drop box. She explained when the staff person(s) would pick up the drop box contents. Needless to say I was in and out of the place in about 5 minutes. I was so impressed with the personable customer service this staff person provided to me. About a few days later I received an approved document in the mail. Based on the date/time stamped on the envelope and documents, my package was worked on and completed the same day I dropped it off in person. Kudos to the staff person that worked on and completed it so quickly. The staff in this office are professional, personable and very efficient! I appreciate the excellent service from the public service staff of this office!

I went here today, it's a Wednesday at 9am and the Building was closed with no explanation. Also…read morewent to the 28th street location. With no explanation both are closed. Very frustrating.

Made an appointment online for 2:30pm on a Thursday to change my last name after marriage. Parking…read morewas plentiful and you go through security screening when you enter the building. If you make an appointment, you can check in on your phone after arrival or check in through a kiosk by the exit. We waited about 5 minutes before being called to the window and another 10 minutes to go through the name change process. Really quick and easy, I recommend booking an appointment if you can!

I needed to attach a form to my Medicare application. I did a walk-in, no appt available for 3 wks…read more From reading other people's comments I expected to wait 1.5 hours. I was called in 1 hour. Charles was professional, efficient and helpful. He took the time to scan my docs and explain what to do next. The two guards at the door were very efficient + patient too. Thank you Folsom Blvd SS Office for a good experience

12/16/2025: Pre-Op Cataract Surgery humma-humma blessing is taking two hours completing before…read moreDoctor authorizes a green light granting MOI eye surgery. Eye rolls ensuing AND BTW~Shirley--ya gotta get that annoying eyelash stuck inside the right eyeball as well . . . Capische?

Shop here weekly... clean, friendly staff afn thankful to have a commissary near by -- great…read moreselection -- just make sure you check dates as just like any grocery store there are times the dates are approaching fast.

4/10/2026: Purchased some organic items; sadly, the Commissary decreased/eliminated organic…read moreproducts/produce! Organic products are dabbled here and there while the produce department has totally eliminated organic completely. Beyond disappointed~smh . . .