One of the worst companies to deal with. I had high expectations. Have had Statefarm insurance for 2+ years and for the first time, filed a claim because there was a damage to the property due to the water leakage. I ahd a pretty decent coverage but they came up with a random BS reasoning to deny the claim. The claim department is sooooo unresponsive.. The sales agent I had a good connection with is unreachable, and the new person, although amicable, says his hands are tied. It's so basic that the damages will be reported by a person only once it is visible through a naked eye. The customer is not expected a go into the walls of the house and detect leakage at the time they happened.. But they are having a hard time understanding this. Overall bad company, if looking for a better experience guys, go elsewhere. read more

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I believe that Statefarm is very unprofessional. I changed my car and had Sofia switch my Insurance to my newer car adding what I had of previous discount, when recieved the bill lower mileage discount was not added. I called and wanted my refund, they said it could take up to 1-4 I told them that is unexptable. Bruce offer me a $25.00 gift card and I told him what about my $65.00 refund ? I would prefer my refund. They are quick to charge but take up to 2 weeks of refund, no fare then he sId well what about I give you a $50.00 gift card ? I said ok but hope underwriting takes care of the issue and credit. Looked at my Statefarm app and again they are trying to charge me the full amount. Calledthe officeeft Clarie a message to have Sofia a message that I need her to return my call but she did not. Went to the office 1 1/2 hour later and underwriting have not made changes yet, Sofia said it could take up to 6 weeks for changes. Told her I was not paying till changes are done, and make sure there was no automatic payment to my account. These people are so unprofessional and don't like to return calls. Very disappointed. read more

Scott Reardon, the agent in Tallahassee, called me on 7/11 and quoted me $178 for insurance on my newly acquired 2018 Toyota Avalon. I gave him my CC number, but when he sent me the information, the policy was for the 2016 Sentra that I had traded in for the Avalon. He said we could modify the policy, but the premium would increase. Based on this inept interaction, I stayed with Farm Bureau and asked him to refund the $178. He said he did so and I would receive the refund within 48 hours. A week later I still have no refund. I have about 12 emails between us documenting that he quoted me for the wrong car and then tried to bait-and-switch to the correct car at a higher price. UGH! read more

I would like to share my experience working for the" good neighbor" State Farm for almost 2 years. My manager, a new manager on a power trip, was abusive to me so I complained to upper management about his mistreatment, bullying and abusive behavior towards me. I was retaliated against. The retaliation took many forms: - I was given a low evaluation despite my good performance. The low evaluation caused me to lose 1/2 of my year end bonus. - The company took back my new hire payment - 8 months later - I was put under extreme levels of stress & pressure & was held back, singled out and given the highest number of phone calls in the whole team 128calls for me versus 20 calls for their favorites. The combination of high levels of stress & pressure and the excessive number of phone calls caused me to suffer sudden, severe and permanent hearing loss. - The company continued its retaliation, disability discrimination and harassment against me to push me out - The company would intentionally unleash its managers to constantly call me and harass me on Teams to answer the phones despite my hearing loss. Each time I announced I was recording them, they would end the call - I continued to do my job and process over 100 claims per day despite the toxic and unbearable work environment they have intentionally created for me to push me out - Finally they fired me for not being able to answer the phones - I was paid $19.75/H - I was over used, abused and discarded by State Farm read more

I have been working with State Farm for over 6 years now and I have been such a loyal customer. I use them for my cars and my house as well. My son recently got into a major accident and it was truly frightening but I wasn't worried about anything since I had faith that State Farm is the best and will handle everything. State Farm so far has been such a huge load and a pain in the neck. I am truly disappointed at how they have handled my situation so far. The collision center appraised the repairs and they decided to total the car. The car is 2016 BMW X3. I bought it brand new from the dealership for 44k and before the accident the car was in excellent condition and numerous people have asked me to buy it. State Farm is appraising the car with a very low number that would be considered laughable. I spoke to different dealerships and they appraised the car with way higher numbers. I have been talking with the agents over the phone and they haven't been resourceful at all to the point I am truly frustrated and can't handle their unresponsiveness and lack of communication. I have been under loads amount of stress since the accident as it is my oldest son's first accident and unfortunately, it is a pretty massive one. I have thought highly of State Farm but when the time came and there was a major incident, I found them to be a truly non reliable and unhelpful source. I always expected that since I pay a lot then one day when I need them, they will show up but so far they haven't. I am currently on the hunt for a new insurance company which truly upsets me because it has been years that I am working with them. read more

I am glad that I don't have to deal with this company and if I have to I would first talk to an attorney. They refused twice to repair my girlfriend's car because they have to pay another vehicle first because the policy owner only has $10,000 liability and it was more than one car involved. But the funny part is that I check the value of the other car involve in the accident in the blue book and it doesn't worse $5,000.00. My girlfriend car value is much greater and the repair cost around 3 to 4 thousand. read more