I had a terrible experience leaving France on June 7th weekend. I missed my plane because of subway…read moreand having a checked bag. I was late by two minutes, When I had a friend pick up my bag I was able to make it past security before boarding ending.
I RAN Toward the terminal and they had just closed the gate. I didn't make the flight even if the plane was still there. The french bee employees were very rude to me ( wish I would have got the guys name) but he didn't make
Me feel better. He just said he couldn't do anything that's their policy and wouldn't look at me in my eyes. French bee didn't give me a full refund either for this ticket. Since I had no choice but to buy another ticket to United States. I purchased an additionally ticket to Newark and had to wait a few hours.Since i proceeded through security, I was selected for additional baggage screening after I had already passed security and passport check. The screening began at the terminal approximately 6:03 p.m. and lasted until approximately 6:40 p.m. During this time, I fully cooperated with all instructions and remained available for inspection. As the process continued, I repeatedly expressed concern about missing my flight and asked whether I would still be able to board. On multiple occasions, I was reassured by security personnel that I would make my flight and that I should not worry. Other passengers undergoing the same screening received similar assurances. Based on these statements, I reasonably relied on the information provided and remained patient and cooperative throughout the process.
Unfortunately, there was little to no communication regarding the actual status of my flight or the risk that I might miss boarding. By the time the screening concluded, the flight had departed. Only afterward was I informed that my travel plans had been changed to the following day. Had I been informed that my ability to board was in jeopardy, I would have sought assistance immediately or explored alternative options. Instead, I relied on repeated assurances that I would be able to make the flight. As a direct result of this situation, I was unexpectedly stranded in Paris overnight and incurred additional expenses, including hotel accommodations and other travel-related costs. Furthermore, I ultimately had to purchase an additional ticket to Newark in order to return to the United States. The financial impact of this experience was significant, but equally concerning was the lack of clear communication during a time-sensitive situation. I made every effort to comply with all requirements, acted in good faith based on the information provided to me, and was left with substantial unexpected expenses through no fault of my own. In light of these circumstances, I respectfully requested a refund for Reimbursement of my hotel expenses and any reasonable costs resulting from the overnight delay; and * Consideration of reimbursement for the additional airfare and still haven't heard back. The airline French bee was not able to assist with this. I'm not sure if I would fly out or to this airport again because of my experience. As an American citizen I just feel I was treated unfairly. I was forced to stay a night in Paris by myself and had to wait till the next day at 5pm to leave.