I hired this company to pressure wash my house, driveway and deck and stain the deck. They didn't schedule a day or time I just received a text message letting me know they were on their way to my house. Later that day, I received another text message saying they weren't going to make it and would come to my house the next day. I asked if there was anything we needed to do to be ready and I was told that I could move the little flower pots but they would take care of the rest.
They did show up the next day and pressure washed the house, driveway and deck as agreed. As a bonus they also pressure washed a package that UPS delivered while they were cleaning instead of letting me know it had been delivered (I was home). They also told me the solution wouldn't kill my plants. They moved my two large planters in the porch but, they didn't move them far enough away and they still got hit with by the spray and it did kill the plants. Other than those issues the pressure washing was adequate.
When he was done pressure washing he told me he would be back the next week to stain the deck. The next week came and went and I didn't hear anything. I contacted him and was told he would come the following week. I got home one day the following week to find him on the deck. I opened the door and asked if there was anything I needed to do. He told me no, he had everything on one side and when that side dried, he would move everything to the other side and finish up. I offered him a bottle of water which he accepted and then threw in my yard. He didn't have enough stain to finish and had to come back the next day. He did come back and finish. He also left his trash in my yard.
After letting the deck dry, I went out to move the furniture and discovered there was deck stain all over the patio table. I contacted him and, without an apology, I was told to clean it myself with soap and water. I did but, all the stain did not all come off. I was told it was an accident and he wasn't spending gas money to come fix it. It was my fault for having the furniture on the deck (even though I asked if I needed to do anything with it). I received multiple texts from the owner starting at 10:16 pm saying he didn't make any money on cleaning my house/ deck (I paid the quoted price and did not use a coupon or ask for a discount). Owner was downright rude, has no customer service skills, and who texts a client at 10:16 pm????? Plus, my table still has stain on it that I haven't been able to get off yet.
If you want poor service from an irresponsible owner, then by all means, choose this company. Also, after I had my house done I learned several other neighbors used a different company for a lower price. read more