After buying the wife a 9 year old Honda Jazz from Donalds,Bury St.Edmonds.6 months ago,a…read morestressless experience,(Thanks Ian Charlesworth.)However recently the car started juddering,when pulling away at slow speed,however,as the car was supplied with a 1 year Kia warranty,I thought no problem.Booked it in for investigation,and the problem was a known fault with a Jazz of this age,and that was the oil in the gearbox needed flushing and replacing along with a new filter. No surprise that the warranty would not cover the repair. What was a NICE surprise was that Paul on service reception approached the sales dept,who agreed to cover the cost of the parts.AND the service department would cover the labour.I hope this doesn't start a stampede to Donalds to get foc repairs.However I cant thank Donalds enough and would highly recommend doing business with them. Peter

I had my first contact with Donalds this week, preferring to drive all the way from Cambridge to…read moreget the clutch fixed on my Mazda 6 than to take it to the rubbish main dealer in Cambridge I bought it from. I was really happy with the work they did, they did a couple of reacall jobs for free at the same time. They finished ahead of schedule, saving me a lot of time and stress. The car was washed and hoovered too. I'll certainly go there again and would happily recommend them to any other Mazda-owning Qypers. The service reception staff were particularly good. The only downside was the coffee facilities, which looked unappetisingI'm always grab a free coffee whenever I can, but I couldn't deduct a star for this.

This was the worst car dealership experience I've ever had. Don't trust these people - they're…read moreselling faulty cars. I visited the dealership on 28/04/25 and found an Audi A4 I liked. After being assured the car had been thoroughly inspected, both mechanically and electrically, I paid a £99 deposit, trusting their word. I did notice some scratches, but when I pointed them out, they said they couldn't do anything about it, which I accepted. However, when I returned for the car's delivery, I found the windscreen was cracked. Despite this, they insisted that this is how the car would be delivered, even though it's a £16,900 car. They pressured me to complete the payment and take the car, but I refused, saying I wanted my mechanic to inspect it first. When my mechanic arrived with an OBD scanner, he found the car had numerous serious issues. If I had taken the car as they pushed me to, I would have been in big trouble. The staff became extremely rude, including the manager, and brushed off my concerns, essentially telling me to "do whatever you want." I canceled the car and requested my deposit back. They claimed it was processed on 01/05/25, but as of today, 09/05/25, I still haven't received it. When I called today, they said it was only processed yesterday, which is a clear

Never ever go to these people con merchants from start to finish. They sell cars that are not going…read moreto last the attitude of some members of staff is unbelievable. I paid for an 18 plate car 2 short months later while driving down a busy road the steering rack failed so I went back to the showroom was met with well that's nothing to do with us but after making sure all in the showroom where made aware of my frustration it was decided that I could go to there repair centre. 2 months after the cars return another major fault this time total transmission failure and after a trip to a ford garage for an inspection I was met with a long list of faults that had come with the car Again another rant in the showroom and again nothing to to with us (also as I said you lot are untrustworthy a arrogant member of staff well that's your opinion) it was another call to the service Department. The service Department manager has decided nothing we can do so unfortunately it looks like battle will commence to get theses cowboys out in the open and exposed as the fraudsters they are . So if you do go to car world you will be putting your cash and health at risk so be warned.

Very bad service from JSW. I paid top top price mainly for the promised top top service. At the…read morefirst fault the owner told me the mechanic was on holiday, then that he had no loan cars. At the end of the 3 weeks or so he had stopped answering or returning my calls. Go anywhere else.

The King's Lynn Saab dealer ship is in with the Vauxhall garage. Unfortunately this reinforces the…read moreimage of a Saab being an expensive Vauxhall. Anyway, I have generally been pleased with the staff at the garage when I had my Saab 9-3. The only issue was that they took ages to get hold of a part once (probably came all the way from Sweden) and did not keep me informed. I nearly bought another car but the salesman was not willing to haggle even though Saabs loose a lot of money in the first year. Once I had gone away they then started calling me a couple of days later offering to reduce the car - I had seen a BMW by then

I purchased an Insignia 3 weeks ago, and I must say the whole experience was made very easy,…read morepleasurable and professional. The car is amazing and after specifying exactly what model/extras etc I wanted, one was found locally and driven over for me to drive. The salesman who dealt with my long list of requirement was Ali, and he could not have been more helpful. Credit to the business and a pleasure to have dealt with throughout the whole process. Will definitely return when I am looking to change cars again. One happy customer

I have just purchased a Renault Megane Cabriolet from this car sales garage,I bought it before…read moreviewing had already heard good reports about this company,paid deposit and then week later collected it and made final payment. Car was JUST as advertised. and all promised work/mot had been done,Would not hesitate to use again.Plenty of photos of car in advert showing TRUE state of the vehicle.GOOD service it is no wonder they have been trading for, to my knowledge at least 35years. Thank you, from Rosemary Peacock

I have bought a number of cars from Torc Motors in Dersingham five to be exact (like changing…read morethem). All have been very reasonably priced used cars, usually with low-ish mileage and in good condition. The sales people are not pushy but quite helpful and friendly once you start talking to them. Even though it is a relatively small garage (compared to the super market style ones around King's Lynn), I generally thought I got a good deal. The trade-in prices for the cars I took back were not always quite what I was expecting but this is also true of other garages. I also saw some American cars there when I had my current car converted to run on LPG there tempting

ahh now i have never purchased a car from here but if it is the one across from the spar shop i…read morewould tell everyone to buy their cars from there a lovely kind man came over to me while standing at teh bus stop with my small son and lent us an umbrella and so we kindly borrowe dit and jumped off at the garage on the way home and handed it back what a lovely man! so as far as i am concerned if you have a nice person running a company you are going to get good customer service and from what i can tell an honest hard working gentleman many thanks!

I would just like to say a massive thank you to Bobby and how truly helpful he was. No request or…read morequestion was too much for him and he answered all of our queries quickly and efficiently. Alongside that, he was understanding of our needs and also catered for our two year old. Once I'm in the market for another car I will be returning to car store Norwich and asking for his name. Have a wonderful Christmas to all of the team.

From the owner: Our stores are open with strict social distancing and safeguarding measures in place. You can…read morereserve or buy online with us today. You'll have the option of either home delivery or click & collect for minimal human contact. You can also apply for finance online and tailor the monthly installments to suit your needs. If you're looking to sell or part-exchange your current car, head over to our Sell My Car page to get an instant, online valuation.