I moved to Berlin recently and have been trying my best effort to improve my German and speak it in…read moreshops, etc. However, (what seemed like) the owner had no patience for my broken German and so we switched to English. He was still irritated, berating me that English is not his first language. I was looking for advice on my bike and possibly a tube replacement, he did not seem interested in doing so. I started to leave the shop and he shouted at me to come back. It got to the point that I was almost in tears in this man's bike shop. If you are able to speak fluent German I'm sure your experience will be smooth, however I would not recommend for those trying to learn German. Edit: After returning to collect my bike the same man told me he never wants to see me again, I responded with only politeness, but he will definitely not see me again. Kindness is important.

Although I live just around the corner, I happily ride to Stadler or Karstadt Sport…read more I was leaving the house with a friend who had a sudden blowout, so we stopped to get the tube replaced. The employee (perhaps the owner) behind the counter was slow to acknowledge us, uninterested and dismissive. He was rude even by Berlin standards! Although there were no other customers and he hadn't been doing anything in particular when we entered, he suggested we make an appointment to come back later. This was on a sunny Saturday afternoon. Come on, changing a tube would have taken him five minutes.

Friendly helpful and competent! Whereas other bike shops…read moretried to persuade me to part with loads of money for a repair or, even worse, for a completely new bike, the guys at Ostrad gave me sound advice, sold me the part I needed, helped with a tricky bit and didn't charge me over the odds. What's more, they helped me straight away, although they were pretty busy on a Saturday. I'll go back to them any time, as I know they can be trusted and won't take advantage of you. Nett, hilfsbereit und kompetent! Immer gerne wieder. Hier weiß man, dass man nicht über's Ohr gehauen wird und das Personal Ahnung von der Sache hat. Andere Läden wollten, dass ich einen Haufen Geld für eine kostspielige Reparatur ausgebe oder sogar mein Rad in die Tonne trete und ein neues kaufe. Nicht so bei Ostrad. Echte Profis, die auch noch nett rüberkommen. Ihr habt mich überzeugt!

Prpfessional team, great service, reasonable prices free pressurized air 25/7 outside the store.read more