if you need even the tiniest bit of customer support for any reason do not go here. we bought a 3 piece sectional/couch with dual power recliners. After two weeks one of the recliners would not retract. It took 3 weeks to get a replacement which basically deemed this unusable as we or not nimble enough or young enough to navigate getting on and off while in a reclined position. In the interim contacted the salesman Harris Music to try to get some help to try to expedite the replacement who we never heard from again after two calls. Two weeks letter went back to the store to ask about the replacement piece that was delivered as the control buttons were not in the same placement as the original and floor model. We also questioned why the recliner leans in a reclined position when extended. Mr. Music greeted us and was oblivious to the fact we weren't contacted. He then told us the manager John would be with us. After waiting for 15-20 minutes he told us that if we wanted to talk to John we could find him sitting at his desk in the back of the store. We then walked out the front door! read more

Do not shop at this store unless you like being taken advantage of or being ripped off. The management team is very dishonest and will lie right to your face. Buyer beware they are scam artists and there are so many better furniture stores out there to buy from. Pay special attention to anything you sign or you may end up losing your shirt! read more

Went into the Downer's Grove location looking for a couch, and we found one we loved but decided to go home and think about it. We purchased the couch online, scheduled a delivery day, and 1 day before I woke up to an email that my order was cancelled. I didn't receive any updates from the store until 6 hours later when I received a call letting me know the purchase was cancelled for "fraud alert" and they couldn't give me any more information but if we wanted the couch we had to go into the store. They were completely unwilling to work with us, were rude on the phone, and told us they didn't care about losing our business. My husband placed a second order with his information, credit card, etc., and they cancelled that order too but never contacted him with information/explanation. I sent a message into customer support and never heard back. We have since purchased a couch from another company and I am relieved we didn't purchase from here. Would recommend looking elsewhere due to the customer service experience alone. read more

No night time hours early closing time is inconvenient but very nice home furnishings

I need a new motor for a chair. I purchased a VIP total care warranty. I have to wait 14 weeks for the motor to come from China.

I ordered a sofa with an included chaise cushion/ottoman. This was back in early November. When they finally delivered it 3 months later, the chaise portion of the sofa was a completely different color than the actual sofa. The delivery people took back the faulty ottoman/cushion but my sales person never contacted me. I had to call repeatedly before getting a response. The piece has been re-ordered but the estimated delivery is 5 months after the original purchase. No rush was placed on the replacement piece even though it was their error. Will NEVER buy from Steinhafels again. Customer service is terrible and they can't even make a couch properly. Not rocket science. read more

Ordered a sectional, once it came it was incorrect. Instead of replacing the entire piece they are making a portion, we have to hope the fabric matches. In the end it will take up to 6 months to get the couch. Had to call multiple times to get this far. read more

DO NOT BUY FROM THIS COMPANY. I am a frequent buyer of furniture and HomeGoods, and they are inconsiderate and offer no customer service. My couch was picked up because they would not deliver to my area, and after about a month, the wood within the couch became loose and made a loud noise when you sat on the couch. They would not service it because I picked it up and considered it a relocated item, and a return was not allowed. I am warning everyone. Do not shop here. read more

I went to the Downers Grove store to look for counter height stools I found three different styles I liked all said on the tag they where CLOSEOUTS all styles had more available but then I was told CLOSEOUT with the tag CLEARANCE really means floor sample only so I could buy one at $284.97, but the others are $569.99. I took pictures of the items with the price tags that did not say LAST ONE FLOOR SAMPLE ECT JUST CLOSE OUT CLEARANCE I even contacted service because I thought maybe the salesperson was mistaken but no at Steinhafels CLEARANCE means floor sample! Horribly misleading buyer beware if you choose to shop here! read more

Bad quality product. We purchased a sectional last year and upon delivery noticed parts missing to hold the sofa in place. Installation guys told us it's all fine. After few days, we called and informed that it's not stable, so they sent another technician to find out the parts are missing and they have to order them. After 8 weeks we finally had some left over parts from another furniture, since the new ones never arrived, they end up installing them that till date do not feel right. Legs of one side still off floor. After a month we noticed that fabric started wrinkling and deforming it's shape. Called for another service and they told us nothing they cannot do anything about it. Sectional looks like it's several years old. Do not buy any upholstered furniture from this store. Terrible service provided by store manager. Only person who helped us throughout was our sales person, Fiko, who helped answer all our questions, and helped us connect to the service department. Other than that, worse experience. read more

Purchased couch and was deliver told delivery personnel that couch had saggy fabric and water stains all over couch, they said I had to call company to let them know. Called and sent pictures finally had someone come out hw agreed that couch was not good quality. Less than 2 weeks later report came back saying couch met facts standards what BS. Would have been better off buying from goodwill. Never again. read more

I went to Steinhafels in DG this past weekend (the old art van) and Paula P was just fabulous! She was patient and wasn't pushy. She greeted me and I told her I wanted to just walk around the store at first to take it in and I would come back to her once I was ready. She respected that (later after other reviews found out they are commissioned) and I came back once I had questions. She answered all my questions and was transparent on what was ready to ship and what wasn't. I was very happy with my purchase and will be back for more read more

My wife and I walked in to buy a new living and dining room set. Walked around the entire store maskless, and right as we were going to find our sales person (and purchase roughly 7k worth of furniture) we were told by a lady employee, who walked up to us with a box of masks, that we needed to put a mask on. We immediately left. Took our business elsewhere, who happily took our business maskless. read more

I ordered a coffee table and 2 side tables from Steinhafels and was told that they would drop off furniture at the door for 50.00. When the gentleman dropped off the furniture it was in boxes and I was expected to put everything together. I under no circumstances would agree to put my own furniture together. I went to the store and the manager told me that I would have to pay 189.00 to have them put the furniture together when they dropped it off. I was planning a party for the weekend and ended up not having my furniture. I spoke with the sales person who was very nice and he referred it to the manager. The manager was rude and tried to argue with me but made no effort to compensate me for the time, and mistake. I paid a great deal for the furniture and if I thought I was buying from IKEA I would have expected to put my own furniture together. Save your money! Go somewhere else! Homemakers has a store and clearance center in Carol Stream go there. This place is horrible and the manager Justin is rude. If I could give zero stars I would. read more

One of the worst experiences i have had furniture shopping. Thought the first time I purchased a dinning table was a one off but the manager Nick has a very bad attitude and thinks he is the owner. Avoid at all cost. He treats the sales person helping the customer very rudely, and makes no effort at all to help them make a sale. read more

I wouldn't do business with the company again. I purchased a couch, recliner, and loveseat from them with a one year warranty. They do not back their warranty, can't keep their records straight with date of purchase, and their customer service representatives are rude. Do yourself a favor and purchase from a more reputable company. read more

Great sales staff in the Downers Grove store. The problem is the after-sales support. We purchased a sectional with a motor-driven recliner. The recliner didn't work properly from day-one. We requested that someone come and take a look at the furniture, which they did. The technician was polite and after checking out the recliner had informed us that the installers created the problem when they delivered and set up the sectional at our home. We now need a new motor, after 6 months of use. The motor will not be available for maybe 3 or 6 months. They are not sure when the motor will be available because the supplier will not ship motors until a full shipment can be delivered. In the mean time we get to live with new furniture that does not work properly. There is no way to escalate our concerns, since customer support is trained not to transfer or share phone numbers of managers or others in the organization. This will be our last purchase from Steinhafels. read more

Sales reps were friendly and helpful. Hoping my items arrive on time, so anxious to enjoy our new dining room table, couch, etc.!

Ordered furniture and it came completely scratched and is horrible quality. Delivery guy was completely rude, too. If you're looking to save on furniture I recommend elsewhere as I could have gotten better quality furniture from Walmart. Also, customer service did nothing regarding the furniture having HUGE scratches in it. Never ordering from here again read more

Came in just for a mattress ended up walking around for about 15 minutes and we were constantly checked in by an amazing staff Paula Parsejian ended up helping us with out purchase we started with just a mattress but by the end of our trip we got a whole new bedroom set she was able to customize our order to fit our needs Becky ended up helping us finish off the order when we added a sofa as well we had an amazing experience and if we ever need to get anymore furniture we will be coming back to see them! read more

UPDATE: The store manager did end up calling and he was great. He was able to resolve the issue satisfactorily. I will be considering Steinhafels in the future. read more

Worst store, worst service, worst quality of product. We spent over $4000 on a top grain leather sectional sofa. We purchased the care plan as well because this was a sectional we wanted to last for years. A complete waste of money, by the way, since they will deflect any defects and insist you contact the store who will in turn deflect as well. Our top grain doesn't actually appear to be top grain and 6 months in is already scratched and is peeling. We have no pets, our kids don't play with toys on the sofa, we don't even wear street clothes on them and we have blankets and throw pillows to protect the couches when we have guests. This wasn't a purchase that we made without research. But this is the worst quality leather I've seen in my entire life!! 6 months and it's peeling and I've been told by the store to live with it. I gave them the opportunity to right a wrong and I was given the cold shoulder. I would absolutely suggest going elsewhere. read more