The customer service at Steps Plus is horrible. I called to get a quote for my business for fencing/hand railings. The woman on the other line quickly became irate because I asked if they would install an existing hand rail. It was just a simple question. I was hoping for some help because my business recently burned down, which I told her, but she proceeded to yell at me for not knowing what services they offer. I think they could have delivered the same message in a nicer way. I likely would have purchased their product if I had been treated with respect. Also, the first time I called they picked up the phone and hung up. It appears they are avoiding phone calls. read more

Terrible experience from start to finish. We had a back step installed which we were never notified ahead of time that it was coming, they just came with the step. The delivery man got annoyed with us that we didn't have our vinyl fence taken apart so that they could even get it in our yard. I let him know we were never even notified they were coming. He left annoyed and took my step with him. They eventually came back a week or so later and were able to install it. After it was installed, it initially looked nice but started to chip apart on top almost immediately. We called Steps Plus multiple times. Someone came out and looked at the step and accused us of using salt or something on the step that would cause chipping. That was never the case as it was a back step that only our dogs used in the winter. We never salted it ever as we didn't want our dogs to ingest the salt. A week later we got a bill in the mail saying if we wanted it resurfaced it would be over $200. It was only a few months old! I called back and spoke to a woman named Judy I believe and explained the full situation. She was very apologetic and offered to replace the entire step for free as there was clearly an issue in the concrete and a "bandaid" repair wasn't going to be best in the long run. She said she would put in the order and contact us when it was ready. Well that was June 2019. It's now May 2020. We never heard from them again and we still have our faulty step. Completely ridiculous, don't spend a dime here. read more

Steps Plus - Masonry/Concrete Near Me - Syracuse, New York

I'm sorry to say I most certainly would not recommend Steps Plus. Last spring they were hired to install a set of pre-cast steps and railings. Poor measurements were recorded, leaving a 6" gap between house structure and steps. But more seriously... cement blocks used to support the steps are already crumbling and I'm sure will not hold up through the summer. Very shoddy workmanship.​ read more

Steps Plus - Poor quality materials. Support blocks seriously crumbling in less than one year. - Masonry/Concrete Near Me - Syracuse, New York

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Great experience with this company. Prompt in getting here to get the work done. Did a nice job on the sidewalk and it is still nice and even. As opposed to some of the other reviews, I actually like someone older to deal with. They have experience and knowledge that I unfortunately see lacking in some other younger contractors. i would reccommend this company. read more

Lousy product installed way past their own appointment date. I felt sorry for the old man who measured as I watched him drop tools in the middle of the street, squint in the sun and try to balance a level and tape measure. In total, they measured three times and tried to install the wrong product twice before finally getting something that would fit. My job was really simple - a straight run railing bolted onto existing concrete stairs. When I called I got excuses "So-and-so only comes in 3 days a week," "Family problems." I was waiting for "The dog ate my estimate." If someone young with some charisma, business savvy and tech expertise doesn't push them out of the way, the old people will drag this business into the ground with them within 5 years. read more

Poor customer relation. ..talk on the phone say yes we can do that and a month later no response n ignore my emails ...if you can't do it just day so and don't waste people's time .... read more

I ordered a railing. They said 1 week. It took 2.5 weeks. Also the railings were built wrong. They had to make new ones. The second set were right. I thought I would give them a second chance. Took them a month, never called me. This railing was also wrong. As they tried to blame me! read more

I was not happy with the concrete steps that I received! They started crumbling and falling apart in under 2 years!! The company was unwilling to compensate me at all! I would not recommend this company at all. read more

Had a pretty complicated two flight set of stairs with railing needed and they got the job done exactly when and how they said they would. Prices were about the same as everyone else I talked to but the personal service I got from the 90+ year old owner was fantastic. Would recommend. read more

It was a nightmare of excuses, delays, broken promises, and lack of knowledge to answer the simplest questions regarding their own measurements and sketch drawings. They measured three times, sent me drawings and sketches on note paper, they made changes to the plans without my knowledge, they removed my front steps, compromised the foundation and delivered a product that was not what I ordered. The base was wrong, the top did not fit and the stairs broke during installation. Giving them the opportunity to fix the problem, they promised me a meeting with the designer and the installer, but what I got was the old man that did the measurements three times before, who couldn't answer a single question, 4 days later they quit the job. After 12 weeks from start to finish they quit and left me with no front steps and a huge mess in my front yard that will now cost me more money to repair. If I was expecting a really high standard of step I would have chosen a different company, but since I was looking for something economical as they stated in all their advertisements, I chose steps Plus. What I got was far less then economical. I agree with West M. the old will bring this company down. read more