We took care of our rental (kept it clean) and got all of our deposit back. Daryl, the maintenance manager, was very professional and would return service calls within 24 hours and would make an effort to be out the next day to address any maintenance issues. I had no problems with any of the staff, and would rent from them again. read more

I too, was told to hurry and deliver a $1750.00 deposit weeks before I could see a copy of the lease to sign. I called one week later to cancel the move and request my deposit back. Ten days passed before Diana called and said I forfeited my deposit to the owner because they took the house off the market for me. I didn't ask them to take the house off the market and I know the owners are not to receive deposits as income. It is to be placed in an escrow account in the event you move out and are to receive your deposit back. I am single and work my 40hrs to support myself. I did not have this money to lose. I never received a lease to sign. How is this legal? Why is this company in business? read more

Let me just start with saying there is a reason this company has such a low rating. I will try to stay calm during this review and to be the bigger and better person but it is very difficult with how much large corporations like Sterling Properties can do whatever they want to you as a paying customer. They truly DO NOT care about you and they aren't thankful for your business in the slightest bit. My family and I rented a house through them. A BRAND NEW house. We lived in it for one single year and moved out. First let me start with the quality. These are your typical little cookie cutter homes. Within just a year of this house being built the foundation had already settled enough to where a lot of the cabinet doors and also bedroom doors were difficult to close due to the house shifting already. BARELY a year old. Also there were leaks in the plumbing as well. They just hire cheap work to build their homes. Now what i am most displeased with from Sterling Property Management is what they do to you when you move out of one of their houses. They give you a fairly standar list to do for preparing the house before you move out. Not an issue. My self and 3 other members of my family spend TWO FULL DAYS checking off every item on this list. All but one which was the flower bed outside. We didn't clean it up. Which might as well tell you they charged $75 to clean up a little flower bed that had some weeds in it. What REALLY pisses me off is they tell you to touch up the paint. Which is standard. I have no issue with doing the work to bring the house back up to move in qaulity. After filling in your standard amount of holes in the wall from hanging up decor thoughout the year my family and I touched up the walls with the paint the contractors left over from when the house was built. So the exact paint that was used to paint the house ONE YEAR before. You literally had to get a flashlight and hold it at certain angles and know exactly where to look to be able to see that there was some touch up work done on the paint. The house was immaculate after we left. What does Sterling Properties do?? Charge me damn near $700 off of my security deposit. $400 of it was to "paint the house"​. $70 for the flower bed, ​$75 for "cleaning" even though I left it spotless. Cleaned every square inch of that house. And also $60 in "maintenance labor". They don't tell you what they did of course. Just charge you for whatever they want. ON TOP of their mandatory carpet cleaning which was another $200. So HALF of my security deposit was taken from this scumbag of a company. I DO NOT recommend anyone do business with this low life company. They WILL screw you in the end. Its proven in MULTIPLE other reviews I've seen on the internet. Also the customer service is some of the worst I've ever dealt with. The "Karen" that I was unfortunate enough to be stuck with as my realtor, she was the most disrespectful lady I've personally ever dealt with from someone that YOU ARE PAYING money to. You are THEIR customer and yet this individual would always respond to my questions as if I were just a complete inconvenience that she actually had to get up off of her lazy ass and do her job. Which is mostly customer service and she sucked at it. So please, if you are reading this as a potential customer for Sterling Property Management... Be prepared to lose half of your security deposit and to be treated like a peasant throughout your time as a tenant with the company. Like I said, just another large scale low qaulity corporation in modern day America that charges high prices for the cheapest qaulity possible. 0-5 Stars DO NOT RECOMMEND. Look elsewhere if you have the time and ability to do so. You will be happy you did in the end. read more

***** BEWARE**** I put my application in and was told the same day by DEBRA that she wasn't trying to pressure me but I had to have my deposit in or I would lose the unit due to do many applicants. I put my deposit in but told her I must get back in because I need to look at how much work I had to do to this unit. I tried to reach DEBRA for 4 days finally getting in on the 5th day to realize it would be too much work for me and someone had pets. I called DEBRA immediately that I couldn't take the unit. They told me they were keeping my 1200 deposit and I begged these people that I had to move out of my house and didn't have another 1200 deposit. I never signed a lease BEWARE***** read more

Sterling has done a stellar job managing a property for me. I went to inspect my property after tenants moved out and Sterling had already gotten it tip top condition for the next tenants. My "type A" side saw a few vines that I wanted to kill before they got out of hand on the side of the house and when I returned to the property Sterling had already taken care of them AND weeded/mulched the flower bed. I was so impressed to see the care they put into my property, as if they were the homeowner! I highly recommend Sterling and would not hesitate to work with them on more properties. read more

you will not receive any level of professionalism from anyone / total rip-off at every level sales and facility services.... you will never receive your security deposit back....with their demands... after all of their failures in service.... gfi plug for refrigerator failed twice to loose full freezer twice.... sterling would not send an electrician to checkout any issue.... after weeks of asking for an electrician... within 5 minutes... found gfi outlet never installed properly you will never see you security deposit back.... they will paint the house and charge $ 500.00 + for the painters and with todays cost of paint at $ 40.00 to $ 50.00 per gallon...you will see your security deposit spent by these slumlords yet a fully incompetent management company-out for only greed... wiith all of the properties they have been and will be managing to become oklahoma cities gettos read more

Sterling Property Management - Property Management Near Me - Oklahoma City, Oklahoma

They take forever for maintenance . There is one person who answers the emails , and there is no time frame you get if something needs to be fixed. There is no one else you can talk to. I wish I could get better answer and speak to somebody else. If we pay association fee on time then work should be done on time too. read more

The house I rented was nice and maintenance was done well, the few times I requested. Electronic billing made rent payments easy. But, do not by any means expect to get your deposit back. I hired professional house and carpet cleaners when moving out, and then had over $600 withheld from my deposit for "painting" when the house was immaculate. I read the reviews but thought I'd be different. That's on me. Everyone should know exactly what they are getting into with Sterling. read more

If i could give these people 0 stars i would. On Friday, 1 July 2022, I had called Sterling and made a report complaining about how my garage door almost fell on top of my car! They basically told me that they couldn't do anything about it because it was considered the holiday, so I asked the lady that I spoke with from Sterling what I could do because my garage door would not close or open & on top of that the wheels popped off!!! She Told me that they would fix it first thing Tuesday (5/5/22) morning so I wait till Tuesday morning I called the office at 8:34 AM because the office doesn't open till 8:30 AM This time when I called Mike answered the phone and he took my address ,my name my phone number ,and he said that they were going to send someone over and it's currently 2:24 PM and no one has came in nor do I think someone's going to come because they close at 5pm this company is truly screams unprofessional and everybody that is associated with this company is unprofessional as well and it clearly explains why they work there... it's ridiculous for someone to pay $1,600 in rent when they can't even hire someone to install a garage, plus its a new home! These people are cheapskates and have nothing better to do then run a charade called "sTeRliNg PrOpErTy" read more

A month before we move to OKC from Seattle, I called Sterling looking for a house to rent and I had rented from them 10 years previously. I repeatedly tell the agent I deal with we want a 3 or 6 month lease. I also ask if he can overnight the rental docs to sign and he tells me it's against company policy. Whatever... I tell him we'll be there on a certain date to sign the lease and take possession. We get there with all of our stuff and he has a lease typed up for a year...and an addendum stating the lease break fee is the remainder of the lease, even if we give 30 days notice as called for in the lease. The crooks knew they had us over a barrel coming into town with everything we owned and counting on them to be honest. So what could we do except sign the thing? That's called coercion...and I should have known when he refused to send me the lease docs before we moved. Too late, we realized that should have been a red flag. We move in, and immediately the refrigerator breaks. We call their worthless maintenance guy, he tells us they don't work on the appliances, look at your lease...So we end up telling them to come get their broke down piece of junk and we shell out 1000 for a new fridge. We stayed for 3 months, bought a house, paid for another month, gave a 30 day notice...We heard nothing. So we figure we misunderstood him and we'd get a bill for a lease break fee...probably a months rent...like every other state in the country. So guess what we get at the end of the lease year? A bill for the entire remainder of the lease...$6000! This is after they keep all of our deposit AND charge us water and electricity for the time we weren't living there! If you're thinking of renting from these crooks, think long and hard. You're better off renting from a loan shark than these clowns. You want your money? Come and take it. I expected better from Oklahoma and Oklahomans. read more

From day one we have had issues and we can't get them fixed for weeks. We were never late on our rent. When moving out we were trying to fix a couple of spots my dog scratched up. They would not assist us in getting the correct color of paint. They wanted to do it. read more

THE BAD - - My kitchen is shut down due to a profuse leak while running the faucet water. It was just made clear to me (18 hours after the original call) that they will not be coming out until Monday at the earliest. Assuming they come early Monday morning, we will have gone 2 1/2 days without water that is necessary for sanitizing dishes and even fresh foods. This company does not deem this repair important enough to do during "off hours". The truth is, the only "plumbing emergency" this company is concerned about are the ones that are going to cost them more down the line (flooding was their concern when I called). They only care about the bottom line. I understand, its business. That is why I am here now letting you know how they do business. - My wife and I have been insulted for an assumed lack of repair experience. - It really takes away from the one good thing about being a renter when a landlord does not fix repairs that directly impact daily life. THE GOOD - - They were nice to us in the beginning. They even waved our application fee I had to ask, Right? THE GOOD - (continued) **to my credit** - I am a good renter. I keep the property up as well as do minor maintenance myself. THE MEDIOCRE - They are good about answering the phone... may not do any good though. Sometimes they tell you how to fix it yourself. For certain things, that is great. read more

Soldiers and veterans stay away from Sterling property.. they rip off soldiers and veterans don't expect your deposit back I had a service dog showed proof and they still charged me there snakes don't trust.. they all have nasty attitude when you call to have something fixed.. Heads up run from this rental company anyone.. read more

I would recommend them to anyone in the Oklahoma City metro looking for a property management company. Great value and communication.

Too bad you can't put negative stars. We are possibly having to move out of state and called to find out if there is a one time penalty for breaking the lease. My husband was told that we would have to keep paying rent until someone else rents the home or lease runs out. How can we trust they'd be honest when they rent to someone new? We pay $1280 a month and when we called about garbage disposal, the maintenance department told us to Youtube videos on how to fix it ourselves. Would never recommend this company. read more

I'm very disappointed in sterling property management and Bill I rented the home in Choctaw whet into the office signed the lease everything was great moved in August last year, November hurt my back at work had to quit my job. spoke with Bill on the phone let them know that I was going to have to move out of the home, his only thoughts were are you going to break the lease I told him No that I would still pay my 1495.00 a month lease but that I would not be renewing the lease at the end of it..again I spoke to Bill in Dec & March asked again if I could move out early if I gave him enough notice that he could lease the house out again all I was told is that I would be breaking my lease, so I kept paying 1495 a month...well now here we are at the end of one year's lease and I am being told that I still have to pay because I did not let them know in writing... well I have spoken with Bill three different times and on all three times he never mentioned to me (hay Kathryn make sure you send me an email so I have it in writing) as I was letting him know on the phone all they tell me is that it's in the contract you should've read the contract....the customer service is very bad!!! So here I am, after paying 1495. For a home that I didn't live in for 9 months and told Bill 3 times I would not be renewing my lease they are going to charge me more AND keep my deposit !!! People do not use this company!!! read more

Sterling has time and time again proved that they do not care about their tenants, and are just in it for the money! I was lied to on many occasions, had my lease changed without my knowledge, and was told I would be responsible to things I never agreed to. Save your money and sanity and just find another company to rent from. read more

They are def nice when you first move in! You need to watch out after moving in then!! When the house had different kinda issues, they always tell you " i don't know" Especially, when you are trying to schedule with them to fix problems in the house, it's really painful. Employees are rude, and they can't even tell you an eta to be there. Basically, you need to be there all day long, because they said "once you miss it, you need to reschedule it" read more

This is the worst property management company I have ever dealt with and I've been renting a long time. Whoever wrote this last review, must've been paid to do so or one of their own employees!! I'm sorry, but ever since Sterling took over from our old management company we've had NOTHING BUT issues with getting things fixed and taken care of w/lack of sympathy. Including air conditioning in the heat of the summer with 2 kids in the house (for 3 days!). Basically they said, in a nutshell, if we want anything done or fixed, it's out of our own pocket? WHAT? That's why we rent..........and I am not the only one who feels this way, our neighbors are consulting a lawyer. Not to mention very unresponsive and just plain customer service skills are lacking. BEWARE IF YOU RENT FROM HERE!! read more

As someone who has rented homes for several years, and taken good care of them, I highly do not recommend using this property management company. My problems started in the beginning, when making my move from Texas to Oklahoma. Before I had signed papers for the house I rented, I came to Oklahoma to look at it, take photos, and document a few things including the address. On moving day, I picked up the keys from the rental office, and got to the house only for the keys not to work... because Elizabeth rented me the house next door instead of the one we had discussed, filled out my rental application while standing in the kitchen of the home I thought was going to be rented to me. When I called her, she chalked it off stating that the home owners did not allow pets and that she had told my partner this, which she did not. I ended up living in the home next door, which was great, but it was funny when people moved into the home next to me that I originally thought I was renting, and they had pets. Clearly, someone was lying or made a mistake and didn't admit it. Also, when I went to return my keys, I was told my lease was not up yet, and that I would be held to paying the rest of the rent until it was up or as long as they did not have it leased back out. When I looked at the document they had on file, it was not the paperwork I had emailed back. If you chose to rent from them, do so with extreme caution. read more

This Property Management took over where my Daughter lives at in Moore. They paid there rent two weeks ago and Debra called and told her that her check bounced although it was my Daughters fault for not keeping a better eye on her account. Debra called her today and told her about her check bouncing and my Daughter asked her if they could wait until tomorrow when her husband got paid and she said no that they have to have it by 1pm today and if not they were going to court today and have them evicted my daughter has lived in this house for 4 years now. Debra was hateful and rude and made my daughter feel like she was worse person on this earth obviously she has never fell on hard times. My daughter husband was in the military for 4 years and just recently started working at tinker as a civilian which he loves it. They have 3 children. The house isn't even worth the money they pay for. I hope that they go out of business. When my daughter starts looking for another home she will not rent from this place ever again. This isn't a good company at all so rude and belittles people. I don't know how some people act like that I guess they are heartless. read more

I guess I should have charged them for not cleaning the unit before i moved in. When I moved out, they straight up LIED about the condition of the unit. I may have left a few holes in the walls from pictures but they charged me over $500 to clean and repaint the unit. Total bull dookie! and nothing I can do about. Do the walk thru with them people, or expect to be raped on your security deposit! read more

We rented one of their properties for a year with no problem. When we moved out they kept part of our deposit for cleaning, over and above carpet cleaning (which we expected). When I asked what was going on the maintenance guy provided bogus pictures to show that we left it filthy. We did not. I had three weeks to clean that place after we moved out and it was clean from top to bottom except for carpet shampooing. The place was spotless when we gave them the key so I don't know what is going on there. If you rent from them just be sure to take pictures before you turn the key over to them, plenty of them, up close and personal with every thing in the place so you can prove you cleaned it. It shouldn't be necessary but I learned the hard way that it definitely is and it might save you some money. Maybe he was upset that he had to use his time to have someone come clean the carpet? read more

Please don't use this company. They are not trustworthy at all. They all seem to be very nice at first but when they hook you in its a different story. I would recommend if you do talk with them for any reason you bring a recorder with you. Worst company ever!!!! read more

We rented a house from them for 9 months. It was filthy, there was a disgusting huge green stain inside the dishwasher. We complained and they gave us a bottle of CLR and told us to run it thru a cycle. This did nothing. When my wife complained again the maintenance manager laughed at her and told her if she wanted to wash the dishes to do it by hand (we never used the dishwasher since it was so disgusting). The oven was also filthy and had a huge stain in between the panes of glass in the door. It took 3 months until they came out and took care of it (we still never used it since it was so dirty inside). The ceiling started leaking when the AC unit's drip pan in the attic was clogged due to a lack of maintenance. Luckily no damage was done to our furniture since we caught it in time. They gave us a remote control for the subdivision gate that didn't work. When I asked for another one they told me to take it up with the HOA. It cost me $40 to get another one. There was a leak in the shower that was causing mold due to another lack of maintenance. The carpet and toilets were dirty when we moved in but the manager insisted the unit was professionally cleaned. My wife had a terrible time living there due to her allergies and the filth in the house. There is nothing sterling about this company. Take your business elsewhere. read more

Maintenance is slow... Took several emails and phone calls (to multiple people at the office) to get someone to look at the garage door that wouldn't shut... It was probably a 2/3 week process... After they asked us to move the sensors and clean them... (The garage is attached to the house... Kind of a big deal in my opinion) The garage door company said the motor was too small.. And would make a note on the account.. Also a lady named Elizabeth (sales/realtor)... Not really professional at all... (Sometimes just ignores emails) The night we were supposed to get our keys she basically no showed... And later called to apologize and say she was in meetings... She gave us the lock box code to get a key to the house... Upon moving out She was useless.. I ended up dealing with a lady Martha (possibly the owner?)... She knew what she was doing! And was able to refund me my security deposit... I would say If you rent from them.. Be prepared for patience... I was told they have over 600+ properties.. So perhaps your just a number to them. read more

DO NOT RENT FROM THIS COMPANY!!!! The will do everything to scam you out of your security deposit. They will create lie after lie. They are unprofessional. Their maintenance worker is rude, lazy, and SLOW!!!! It took forever to get ANYTHING fixed or looked at. They scammed us out of our security deposit and charged for "regular maintenance" of the house. Do yourself a favor and find another place to rent. read more

Horrible - do not do business with them. They are completely unprofessional, and have nothing organized. The ladies in the office are absent-minded and have no idea what the other is doing and/or calling. The maint. guy is nice, but he isn't on top of things either. I would recommend finding another company to rent from. read more

awful management i had problems with the Sterling property management in Stanmore London UK since the first moment I moved into the apartment the door lock was not working and the sterling property management told me they would charge me for have had to send someone to fix it !! they were taking picture all the time of my car parked in the yard .. accusing me to touch the grass and that they would charge me to fix the grass !!! mr Ahmed from sterling property management in Stanmore London was very rude and aggressive .. he told me he was not here to hold my hands !!!! read more

We lived in one of their properties for a year and the house was lovely. However, the home we rented was apart of the Home Owners Association and Bill failed to disclose this information prior to signing the lease. At the time we owned a boat and leased this house with the intention storing the boat in the drive way. After we moved in we were informed that our home was apart of the HOA requiring us to abide by certain rules which included not having our boat in the drive way. My fiance analyzed our lease and no where did it say we had to abide by these rules or state that the home was apart of the HOA. We spoke with the owner of sterling property management and explained the problem and he was unaccomidating and rude. Once we said we would talk to our lawyer about the issue since we are not legally bound to the HOA. The owner changed his tune and offered to store our boat at his storage facility a couple miles down the road. Also, throughout our time at this home we got complaints to mow the yard. Our yard by no means was over grown or unorderly. We had a garage sale and spoke with the head of the HOA in the neighborhood and she apologized for being a pain and claimed that a busy body in the neighborhood had made the complaint. All in all, too much trouble for a house I don't even own. read more

Lived in one of there properties for about 2 years and everything was nice at first until May 31st tornado damaged are roof and fence, it took them 2 weeks to repair fence and when we moved out in December the roof was still damaged, Daryl the maintenance guy said is your roof leaking? No well then don't worry about it. So I lived in a nice neighborhood for 7 months with blue tarps on my roof as well as 2 broken dead trees that also were damaged from the storm, needless to say we were the neighbors people hated. Upon moving out we bought out of our last 2 months of our lease to buy a new home you would think this would be a easy process well it wasn't, first off im paying the rest of the lease in full and moving out and they still make you keep the water and electricity on in your name until someone else moves in?? what the hell is that about ive never heard of that in my life and ive broken leases before and thats never been the case but whatever we did what we had to because we wanted to get our deposits back. and thats where the fun part of this review comes in. When we told them we were leaving there attitude towards me changed in the blink of an eye to caring nice people to mean and hateful rude ass holes. First off the fat lady who works the front desk was rude to me in person and on the phone each time I called them to check to see if they had recieved the 2000 dollars I had sent them to buy out of the lease it was always some short im in a hurry and dont care for you answer. All I wanted was to get my deposit back and be done with these assholes. Well finally came the day I checked my mail and there was a check in there for a little over 800$ that was just for the month of February because they had leased the property already so we got the money back, but guess what we god shit on with a whopping 0$ return on 1450$ deposit. So pissed off beyond belief my wife and I drove up there and met with Daryl, who is a fat oger looking man, I had no intention of going in there and making a scene but when you disrespect me and my wife and call us liars to my face well thats where I draw the line so long story short it ended with me cussing the fat oger out to his face and the little weeble wobble lady at the front desk, I would have taken them to court but theres no point its not about the money its about the fact that this company has ZERO intention of ever giving you your deposit back, they charged me 300 for cleaning and 1000 for damage to the carpet hahahahaha what a joke, unless you make the home look like its brand new your not getting one damn penny from them. normal wear and tear with a pet over 2 years your going to have the occasional accident with a pet, but 1000$ get a life Daryl. I wouldnt recommend this place in the least they let you live in a damaged home , once you tell them your leaving they treat you like shit, and they steal your deposit, there crooks and they appear to be ok with that. All I can say is I was the one who got the last laugh. and it felt so damn good telling those assholes where to stick it up there ass. read more

If there was a 0/5 I would give them that rating. I would even go into the negatives if I could. These people are complete scammers. When my husband and I moved out of the house, we cleaned it up completely, repainted where we had nails in the walls and touched up and minor nicks in the walls(even left the paint that we had bought to fix it up with), paid for a professional carpet cleaner and did all the lawn work necessary. We expected to get our full deposit back. When we got our refund, we got $1600 deducted from it for maintenance to the house. They used our deposit to do things that a landlords should be responsible for doing. They charged us for repainting the whole house($700+) , cleaning the whole house ($500) and lawn care($115). It was completely ridiculous. Also, when our backyard fence blew down, our neighbor had to help us fix it because the maintenance man never showed up when he said he was going to. I would never ever recommend anybody doing business with this company ever again. read more