Professionalism Be on time with patients…read more Spine treatment Expect front desk to alert about schedule appointment ahead of time

Referred to Dr Torres by my doctor. My appointment was October 13. Checked in and was told that…read morethey did not accept my insurance and the first visit would be $300. Never had this happen before. Paid the $300 with my credit card. Never met with the doctor. Met with 2 girls who told me that they would make arrangements to have the procedure done at a surgical center that accepted my insurance. Never heard back from them. Just received from my insurance company a list of everything they paid in October. On the list was a payment made to Dr Torres for my October 13 visit. Was told they did not accept my insurance but put in a claim for payment. Wonder what happened to my $300. I will have to make a trip to Lakeland to resolve this issue. Judging from the way they handled my appointment I feel trying to do it over the phone won't work. Very frustrating.

I have been a patient for over 3 years. I am less and less and less happy with care and compasion…read moreof your business. First your front end people who are the first people we see l!!! They are rude and seemed bothered that they have to help us. They are pissed that kisosk doesn't do more of their job. So maybe find friendly people again. Next quote making up excuses for me to come in 2 times a month I don't need to see a glorified CNA to try to push on my pain points. I have another appointment next week they are not touching me!!!!!! No more back injection they make me sick it's not the numbing medicine (you know you don't give us that much frankly I get more at the dentist) I will get neck shots if a real doctor gives it to me. You guys need to figure out some of your problems

Absolutely the worst experience Ive had with any Doctors office…read more 1. My Doctor is Dr Okafor and through 4 times I have not once seen him even though he is who I was referred to from hospital and has signed off collecting thousands from insurance without seeing his patient. 2. There has been an issue every single time Ive been here. First time I arrived 45 mins early and they forgot about me in the back after I had already waited for 45 mins as it was PAST my appt time. They also charged me for Xrays I didn't receive from them and I had to get that refunded on my next visit when each drive is an hour for me. Last time I was here the entire building area inside smelled like smoke and it just seemed like every single person besides the two from the carribean hated being here that worked here. 3. They blow you up about your appt time but then won't call you or make sure you're authorization goes throigh prior to you coming in which is completely backwards. Its your job to complete authorization then schedule your patients not we come in just to have you tell us oh hey we have to try again another day. You all have phones and blow us up so call us to tell us we need to reschedule. Common sense. Dr Okafor you should be ashamed at how your practice is being carried out wasting patients time, charging thousands of dollars and not even seeing your patients. I will sadly never come back and will never recommend anyone here.

Dr. Torres is excellent, and he has great aestheticians and staff. The office is beautiful and…read moreluxurious too.

I had a wonderful experience at Venetian Med Spa. The atmosphere was inviting, and the service was…read moreincredibly friendly. I felt well-cared for and would highly recommend their services!

These guys are truly the best and so professional when it comes to physical therapy…read more I've had to come here two separate times for issues with both of my knees, and Clark has been amazing. He's so knowledgeable and attentive, and you can tell he's super passionate about what he does. The first time I came, I had been having severe pain in my knees for months and months- I got an MRI and found out I had a partial tear in my meniscus and other damaged cartilage behind my kneecap. The surgeon didn't want to touch it so I wasn't given a guidance and it just continued to get worse. When I came here, Clark finally helped me figure out that the issue wasn't even all the torn and damaged cartilage, but that my kneecap was out of place from all my years playing basketball. He helped get to the root of my issue and had my knee feeling better in a little over a month when no one else was giving me any real answers. Clark is also a former college athlete, which I am myself, and having someone who's been through similar experiences and knows how to help my injuries that have stemmed from playing sports made me even more comfortable. All of the PT's here are great- I've talked to multiple other patients and many of them have come back for different issues and gotten the help they needed. Even Alicia who works at the front is the sweetest admin and helps get all the insurance and appointments set up swiftly. Whether you're an athlete, coming off of a surgery or just needing guidance with an unknown injury, the Orthopedic Physical Therapy Associates are a fantastic option for support.

I had been to several PT places in Lakeland before, but this place and their staff are outstanding…read more After an evaluation you are assigned a therapist for the duration of your treatment who greets you at each appointment; the feedback is amazing, then they walk you out. you feel like they really pay attention to you. I will only use them whenever Ineed PT.

I went to the chiropractor, Dr Jalen Banks, at Watson Clinic Center for Specialized Rehab on E…read more540A because of some headaches etc. I highly recommend him! He listened to the issues as I described them, explained the treatment as he worked and gave me some things I could work on at home to help. He does not use the cookie-cutter approach to his treatment, but uses an evidence-based approach. He schedules future treatments only according to each person's individual response. I highly recommend him.

This is an excellent place to work on ones specialized needs, especially hands, shoulder, neck,…read morefine-motor and balance. They have several PTs and PTAs who are well-trained and encouraging. I experienced great success here. They blend strengthening and massage to coax your issues to better performance. I appreciated being assigned to ONE therapist and ONE assistant who followed my care (Better than Leading Edge or Cora, where I've also had therapy in the last 5 years but both pass you around to many people du jour.) I didn't give 5 stars for two reasons: accessibility-if you didn't plan well in advance, they were not available and you might have a week break between seeing them. (Also didn't like seeing the 2 days in a row rather than spread through the week.) Also they only work you 30 minutes, where others give you an hour for the same co-pay. (Granted, it worked, but I often felt rushed or "just beginning".)

Not sure how I feel to be honest. Some of the staff was friendly and personable. Some seemed lost…read more I was waiting for almost 2 hours for an appointment and when I went to the front desk and about 8 people walked by me at least 3 times each. No one asked how they can help. They all smiled and nodded as they walked by. Wasn't until they came into the room that they realized I wasn't there that they came looming for me. After all I'd said and done, I start being bombarded about leaving a review. I received 7 text messages in a matter of 3 minutes, requesting a review. I received them while I was at work in a meeting! I know we all have our days. And working in a doctors office myself, I just expected something different. I'll still be going back, but hope things change.

The worst medical experience my family has ever had to deal with by far. They are insanely hard to…read moreget ahold of. My son needed a referral in order to get an MRI and we were assured by Dr. Vernier that it would get done fast so we could get things moving. My wife has called this doctors office over 100 times I garuntee and they never sent the referral my wife had to get it herself and send it to the hospital through email. The MRI showed signs of seizure activity on his brain and thankfully my wife had a portal through lakeland hospital and found the seizure activity herself because when we went to the follow up appointment(the appointment thats literally for the results of his MRI) they had no idea about the seizure activity and the doctor used my wife's phone to get his information. It is so sad that this office deals with children in need because they are the most incompetent doctors office I could ever imagine. Oh and on top of everything else they have sent emails of our sons information and asked if we received it and when we asked who they sent it to it was a complete strangers email plus plenty of other things I haven't mentioned.

My 12 year old son had suffered since he was 5 if chronic constipation. I took him to different…read moredoctors. He has been admitted more then ones in Lakeland and St Joseph children hospital in Tampa. Last time was 3 weeks ago. After the last time I decided to do something different because At. Joseph hospital felt more like a torture chamber to my son and me than nothing else. My son cried begging me not to take him to that hospital again. I called the ancient art of healing to make an appointment a week a go. Dr. Beardsley knows exactly what he is doing. He told me what to do with my son and what is the reason for his constipation. My son had a bowel movement 3 days after. Since then his constipation seems to be getting better and better. 6 years looking for healing for my son and this is where I found it. I would be forever greatful. Thank you so much. Next is me

Dr Chip is a Godsend!! He was able to help several members of my family come off of daily…read moreprescription medications and help heal them naturally through acupuncture and herbal chinese medicine even after other drs said they would be on medication for the rest of their lives. Dr. Chip is not only extremely knowledgeable in eastern medicine and acupuncture but also has a fun side and a great sense of humor that helps make appointments for my younger children much easier and inviting.