I rarely leave a review, when I do I try to hold off for a while to make sure it's legit incase…read morethings go wrong after a few months. Got our pool about 15 months ago and it was a solid experience all around, quick and efficient. I dealt mainly with Holly but Billy was super easy to talk with and made quick decisions. I've heard horror stories with pool builders but this was about as smooth as it could be.

I needed the seals changed in my pool pump. The tech did a very poor job (almost no job) and…read moreinformed me he would need to check his schedule before returning to finish or should I say do the job.

I am frankly stunned by the sexist misogynist bullshit this company sent my way each time I phoned…read morethem. I kicked them off my property ten years ago and forgot and called them again and as a woman who is also an architect - got asked - off the bat - if I was married - so they would know who to speak to about my budget for a pool renovation. I am stunned. They need new management. Ladies, look elsewhere - what a mess.

I requested a brochure and then received a phone call to discuss pools. The first question I was…read moreasked was, "Are you married?" I said "No" and let him continue to talk and tell me he has been doing this for over 20 years. Then he asked me again and I said, "Why are you asking me that?" His response was well when women have a husband they can split the pool bill. I then proceeded to tell him that I don't need a husband and can afford it all on my own. He said you do realize a base pool costs around $56k. I said I am very well aware of that, and I requested a brochure because my pool will be more than $56k with the amenities I would like to add, and I wanted to see what was offered. I would like this company to know I will not buy my pool from them because of this and judging from the reviews, this man is offending and running off clients so something needs to be done about him being rude, talking over people and being sexist! I am appalled and shocked this continues to happen!

Unprofessional. Unreliable. No show. No call. I can't recommend anyone who has such little respect…read morefor other people.

I would never use this pool company. I paid Bret Davis $4500.00 to install new Diamond Brite pool…read moreplaster in my pool and three days later the pool started to streak. I called the Regional Manager for Diamond Brite and they came and inspected my pool and informed me that it was not their product. What a rip off that someone could lie to a homeowner on this level. Now I don't know what I have installed in my pool and I have no warranty. I am now having to sue for my money back... so do not use this company

First of all, if I could give zero stars I would. I purchased a brand new Jacuzzi Hot Tub from…read moreLadner's in March 2025. The day it was delivered (June 5, 2025) we noticed that there was debris coming out of the jets and that one jet was not working AT ALL. There was also low pressure coming from all jets, indicating possible obstruction in the unit. The service engineer came out to look at it and told me that the unit was operating properly and left. On June 24 I emailed Ladners and asked for an update to the problem and was informed that they could not get in touch with theie Jacuzzi representative but would get back to me. In July the same engineer came back out, drained the hot tub and determined that the jet was glued internally and that they would have to open the unit, cut out the insulation and try to replace. He stated it should be replaced as he could not fix it and it was damaged on delivery and would speak with management. July 10, still no work from Ladners so I contact Jacuzzi to ask what is going on. Jacuzzi tells me that they were notified but they need more documentation. Ladners tells me they can send the engineer back out in a week or two to take the pictures and get the serial number which was ridiculous, so I take the panel off, take the pictures needed and email all of the info to Ladners. It is now August 15 and Ladners tells me that they have not heard back from Jacuzzi. During the month of July and August I had also reached out to speak with the GM Tevin Ladner to no avail. It is now September 22 and the engineer comes back out because Jacuzzi has told him how to fix the jet and sends him a video on how to do so. Now remember, in July this engineer said he would have to cut out the insulation, but he comes to perform what, cutting out the insulation. He arrives, opens the side panel, and his exact words are "F" it, I can not work on this. Remember he and Ladners knew this in July. The engineer then leaves. So we are in month 4 of owning a huge piece of junk in my backyard that does not work and still not word from Tevin Ladner. On September 23 I receive and email that Tevin Ladner will be taking over the RMA with Jacuzzi to get to some resolution. On September 30 I still have not heard from Tevin, so I email him again asking for a full refund or a like in kind replacement, totally fair right? It is not October 3, and I hear from Ladners salesman that Tevin has turned it over back to him (hmm) apparently Tevin really doesn't care about customers or customer relationships. Now at this time, they believe that they have found their Jacuzzi Sales Rep, not sure how the kept their hot tubs in stock the past 5 months, but I guess it easier to order them. I ask for a refund again or a like in kind replacement, and am told that the unit can be fixed, LOL. This is the best, I then receive another email from Ladners that Jacuzzi will work directly with me, and thank you for your business. They give me no context, no contact information, nothing to go on. I contact the BBB to get them involved. During that process we go back and forth and all I ask for is to either give me a refund or replace the unit. Laders insist through the BBB that it can be fixed so in 3 separate email through the BBB I say fine, come pick it up, take it to your shop and fix it. On October 22, BBB closes the case as Ladners will not come and pick up unit to fix, will not replace and will not refund. They then send me an email telling me my only option if I am not satisfied is to contact the Attorney General's office and submit a complaint about unfair practices, which I do, and hire a lawyer which I do. On October 28 my attorney reaches out to Jacuzzi. He hears back from Jacuzzi the same day stating that I refused service from Ladners and they were told the RMA was closed. My attorney sends Jacuzzi all the emails between Ladners, BBB and myself contradicting what Ladners told them. Two days later, they call him back apologizing stating that their vendors are held to a higher standard and this should never have gone this far. The hot tub should have been replaced in the June/July timeframe. Jacuzzi agrees to send me a new unit immediately. FUNNY, I RECEIVED IT JANUARY 2026, 7 MONTHS AFTER INITIAL PURCHASE. Here is the kicker, I still have to work with Ladners, because they are the only vendor to Jacuzzi in our area. Ladners gets the sale, but THEY WILL NEVER GET ANY MORE BUSINESS FROM ME, AND I HOPE FROM YOU. NO CUSTOMER SERVICE, AND THE GM IS NOT A RESPECTABLE PERSON TO DEAL WITH. THIS COMPANY IS ALL ABOUT PROFITS AND WILL NOT HELP THE CUSTOMERS IN THEIR TIME OF NEED. THE UNIT WAS DAMAGED AT DELIVERY, I DON'T UNDERSTAND WHY IT TOOK 7 MONTHS TO GET RESOLVED. YES 7 MONTHS, IT WAS DELIVERED IN JANUARY OF 2026.

Do not buy a Jacuzzi Hot Tub from them! No one works on them and the only guy they have I was not…read moreimpressed with him. He came out to change the panel along with replacing the pillow cushions on the inside of tub and one of the top caps that controls the jets. He only replaced the panel and said he would do the other stuff when he comes back because he says I need a motor. So I paid the service fee and he didn't do everything I had parts for at that time. He also told me I needed to pull up my deck boards for him to change the motor. Which we didn't. The panel where the motor was is on the part of the tub facing out. Yes. he would have to bend down. I was not going to take my deck apart because he didn't want to bend down. I told Ladner's he didn't seem to know what he was doing. Now they won't work on the hot tub. How petty! They won't come out to service the Hot Tub but they sure didn't mind taking my money when I ordered the motor and then tell me after the fact that they won't service me! DO NOT BUY JACUZZI no one services them and DON"T BUY FROM LADNER'S if they are going to cut off their customers who have spent a pretty penny at their business!

Ok team water dog rocks!!…read more They helped turn are old pool built in the 70 s blue again. They changed the sand in our filter out for us. any questions we had about up keep and quick fixes where needed. We are very happy to have them help us and weekly cleaning of our old hole in the ground. If u are looking for help with your pool these folks are awesome!

There are many pool maintenance companies in New Orleans- I would NOT recommend that you call…read moreWaterDog Pool and Spa Services. Every time they came to clean our pool we could not tell that it had been cleaned. Johnathan and Jessica never stayed more than 5 minutes to clean. Leaves, dirt and other debris was largely ignored, and when we tried to discuss this the Waterdogs told us "we were not a good fit." So if you want pool maintenance people who actually clean your pool- do NOT call the WaterDogs.

We found yet another leak after our pool renovation by another company. Called Agape and Caroline…read morerecommended we use a leak detection company to pinpoint the leak. The leak was under the skimmer which had been sloppily placed and covered in plaster. Caroline removed and replaced the skimmer while we were on vacation. The result was very much neater and totally professional. I can thoroughly recommend her work. The cost is reasonable and you can be certain the job will be done right. Hopefully we have come to the end of the problems caused by the original contractors but if not I would call Agape again as I have complete confidence in the quality of their work.

my pool's pump had stopped working as it was tripping the circuit breaker each time it was…read morescheduled to come on. Caroline can and assessed the situation. she was friendly , knowledgeable and professional. She said it was the pump motor and that she would provide with a detailed estimate when I asked the range of such an item she gave me the range. she returned with the new motor and installed easily. Great experience!

From concept to completion Backyard Pools and Spas went beyond our expectations. Pepper's years of…read moreexpertise were clearly evident in the planning. Joseph's guidance through the construction process was amazing. We can only describe our experience in superlatives. Our entire family is grateful for such a fabulous pool that has brought us so much happiness.

We just went through a super arduous back yard remodel. Backyard Living built our first pool with…read moretravertine pool deck and did a great job, but we decided to update and put in a bigger pool. WHAT A BIG JOB!!! They removed the old pool etc and built us a new much larger pool with hot tub. Over the four long months, we got to know his employees. They are all great guys that I had no problem with them at my home. They have all worked for Pepper for many years and it shows by the incredible job they did. I highly recommend Backyard Living if you want a job done right. I seriously couldn't be happier!